Elijah Tumusiime
Engineering & Technology
Kampala
Summary
I am a competent and results-driven ICT & Telecoms Professional with extensive experience in the ICT, Telecoms, Energy and Manufacturing Sectors. Highly agile in identifying technology trends, consumer insights and behavior, turning ideas into reality, and managing cross functional team integration to achieve organization objectives. Resourceful and decisive with strong analytical, leadership skills and a demonstrable track record of developing and implementing creative strategic technical Solutions that support the brand positioning to drive sales volumes.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Commercial Manager
American Tower Corporation Uganda
06.2022 - Current
- Company Overview: ATC is a fortune 500 real estate investment trust (REIT) company with headquarters in Boston USA
- In Uganda ATC provides telecommunications tower infrastructure to MTN, Airtel Lycamobile and Internet Service provider (ISP) Companies
- I am responsible for overseeing one of the Major accounts that generate 50% revenue of the business, including but not limited to areas of project management, Business analysis, network planning, External stakeholder engagement and account revenue growth and retention
- Over USD 100M revenue budget target achievement for Mobile Network Operators (MNo) & Internet Service Providers (ISP)
- Contract initiation, negotiations, monitoring, and compliance
- Customer network projects (BTS, collocations & Power) implementation
- Customer support in line with regulator (Uganda Communications Commission) requirements
- Stakeholder management between Kampala, Johannesburg & Boston
- Innovation support (Power, FTTT, RaaS, Geo Marketing & RF planning) between Uganda and ATC Africa (Kenya, South Africa, Nigeria, Ghana) Markets
- Monitoring coverage requirements & technology trends for ATC Uganda business opportunities
- Government stakeholder engagement (UCC, NEMA, URA, ERA) for business compliance & sustainability
- Business development and analysis
- ATC is a fortune 500 real estate investment trust (REIT) company with headquarters in Boston USA
- In Uganda ATC provides telecommunications tower infrastructure to MTN, Airtel Lycamobile and Internet Service provider (ISP) Companies
Consultant and Head of Commercial
Blue Crane communications
02.2021 - 06.2022
- Company Overview: Blue Crane communications is an ICT and telecoms company in Uganda specializing in internet services provision
- In Uganda, Blue Crane communications provide Internet Services to big corporate and SME companies
- I Was responsible for productivity and budgetary performance (USD 10M of the Business)
- Developed and implemented policies and procedures to improve efficiency and profitability for the department
- Developed an understanding of the client's connectivity needs in order to establish variable and flexible products
- Executed internal financial processes for all transactions and maintained accurate transaction files to ensure financial and legal compliance
- Prioritized conflicting needs; handled matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline
- Communicating with key stakeholders to gather information and develop targeted communications tools while consistently achieving goals and objectives
- Blue Crane communications is an ICT and telecoms company in Uganda specializing in internet services provision
- In Uganda, Blue Crane communications provide Internet Services to big corporate and SME companies
ICT & Business Solutions Consultant
Pentagon Technologies Limited
09.2019 - 01.2021
- Company strategy formulation and implementation based on Pentagon Technologies Ltd objectives
- Company budget and Management and execution
- Strategic and tactical Account plan development through ICT Solutions designs
- Management and monitoring key accounts in construction, infrastructure and government sectors to identify opportunities for revenue growth
- Negotiation of complex agreements with key account customers
- ICT solutions design for Pentagon Technologies customers
- Development and implementation of marketing plans as required Pentagon technologies ltd
- Technical sales implementation and management
- Pentagon technologies partnership development with different ICT sector players
- Overall Pentagon technologies customer Service management from solution design to delivery
Head of Corporate Sales
Roofings Group Limited
10.2018 - 08.2019
- Group corporate strategy formulation and implementation in line with Roofing group objectives
- Corporate Segment budget and Management ($50M Annually)
- Strategic and tactical Account plan development to meet growth and retention targets for key Roofings Group key accounts in order to meet budgeted revenue
- Management and monitoring key accounts in construction, infrastructure, Energy and government sectors to identify opportunities for revenue growth
- Negotiation of complex agreements with key account customers
- Monitoring customer credit to manage business risk
- Development and implementation of marketing plans as required by the Business
- Corporate team management support and provision of strategic direction
- Overall corporate customer Service management from order to goods delivery
Key Account Manager- Business Solutions
MTN Uganda Ltd
11.2016 - 08.2018
- Strategic and tactical Account plan development to meet growth and retention targets for key MTN Uganda key accounts in order to meet budgeted revenue
- Management and monitoring key account in Banking & Finance, Oil & Gas public/NGO, and government sectors to identify opportunities for revenue growth
- Negotiation of complex, successful telecommunication agreements with key account customers
- Management MTN Group/ OPCO and multinational sales and projects implementation
- Monitoring of revenue streams and identification of potential leakages resulting in loss of key accounts
- Internal and external SLAs management to minimize service penalties for key accounts
- Development and implementation of marketing plans as required by the Business
- Overall customer project management from acquisition to installation
- Provide pre-sales technical support to facilitate the sales team on winning business
- Provision of post-sales support to business customers in order to enhance growth and retention
- Perform needs analysis for selected customer segments jointly with the sales team to design appropriate products
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problem solving.
- Developed customized proposals for potential clients, demonstrating the value of the company's products and services.
- Developed and delivered presentations to key customers to position products and services.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Expanded key account base by identifying and cultivating new business opportunities.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Business Solutions Engineer
MTN Uganda Ltd
08.2009 - 10.2016
- Provide support on all technical BIDS/proposals to MTN enterprise customers
- Interpretation of customer requirements/specifications for provide cost effective solutions
- Ensure complete formalization of all documented solutions for all solutions provided
- Strategize with MTN business team to grow sales on all MTN products and services
- Carrying out product testing and providing recommendations
- Products stoke/kits management
- Production of written technical response for tenders/proposals to grow revenue streams for all MTN streams (distribution, Mobile Money, MTN business)
- Translated customer and system requirements into robust software designs with test-driven approach to quality output generation.
- Verified software quality, performing thorough requirements analyses, design reviews and automated integration tests before final approval.
- Enhanced client satisfaction by developing and implementing customized business solutions for their specific needs.
- Conducted thorough market research to identify emerging trends and incorporate them into strategic planning efforts.
- Established clear communication channels among all project stakeholders, ensuring timely updates on progress and addressing concerns as they arose.
- Collaborated with cross-functional teams to develop innovative strategies that addressed clients'' unique challenges.
- Improved overall product performance by troubleshooting issues, conducting root cause analysis, and implementing corrective actions.
Network Administrator
MTN Uganda Ltd
07.2007 - 08.2009
- Registration of new calls in the service desk system
- Generation reports for the Service desk and NOC (Management Reporting based on SLA)
- Handling and administration of network operations monitoring software
- Provision of Support to MTN Internal/ External data customers (Network/Internet support)
- Resolution of tier 2 queries and make necessary escalations
- Use of network management tools like Nagios, Cisco Works for network management
- Reporting on network availability
- General IT support to external clients to provide smooth running of MTN products
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Monitored system performance and responded to alerts.
- Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
Support Engineer-Service Desk Services
Southern Business Solutions IBM
10.2006 - 07.2007
- Network troubleshooting, repair and maintenance
- Online troubleshooting to remote logged in calls
- Active directory and exchange server management
- Repair of printers and UPS
- Desktop and Server Trouble shooting
- Solving internet related problems for users
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Education
Master of Business Administration - General Management
UMI
Kampal Uganda 11.2021 - 11.2021
Bachelor of Engineering - Telecommunications
Kyambogo University
Kampal Uganda 01.2010 - 01.2010
Diploma in Computer Engineering -
Kyambogo University
Kampal Uganda 08.2004 - 08.2004
Uganda Advanced Certificate of Education -
Kyambogo College
Kampal Uganda 12.2001 - 12.2001
Uganda Certificate of Education -
Light College Bulenga
Kampal Uganda 01.1999 - 12.1999
Skills
Team building
Fully computer literate
Public relations
Stakeholder engagement
Marketing & Selling skills
Effective communication
Effective program implementation
Customer relationship management
Product management
Key account management
Sales strategy
Market trends
Business administration
Contract negotiation
Risk management
Business development
Websites
Key Areas Of Expertise
- Technical Business Development & Management
- Networks & services, Data Centers, Power Systems Management
- ICT Solutions Service Delivery and Support
- Telecoms (GSM/3G/4G/5G/VAS) Network Management and Support
- Mobile Data Solutions & Operations Management and Support
- Towerco & ISP Infrastructure sales, management and support
Certificates And Training
- Large account management-Miller Heiman group
- ITIL certified-Pink Elephant South Africa
- Customer service centricity Training-MTN Uganda
- CCNA trained -Torque IT South Africa
- Network management Certified Engineer- Alvarion, Certified
- Information Systems Auditor trained- isaca.org & MTN Academy
- Windows (XP, win7/win8 and Server),-Linux- Ubuntu, red hat
- Data center and Disaster recovery planning
- Transmission planning and maintenance
- Project planning and management
- Program management
Personal Information
- Place of Birth: Uganda
- Date of Birth: 04/04/80
- Gender: Male
- Nationality: Ugandan
Professional References
- Robert Mutebi, Commissioner IT & Innovation-Uganda Revenue Authority, +256 772120580, mutebi.bob@gmail.com
- Peace Dorothy Nyangoma, Customer Experience Manager-Stanbic Bank Limited, +25672212215, peacenyangoma@gmail.com
- Edwin Bitamazire, CEO-Beacon Solutions Management Consultants Limited, +256 772603084, edwinbit@gmail.com
Timeline
Commercial Manager
American Tower Corporation Uganda
06.2022 - Current
Master of Business Administration - General Management
UMI
11.2021 - 11.2021
Consultant and Head of Commercial
Blue Crane communications
02.2021 - 06.2022
ICT & Business Solutions Consultant
Pentagon Technologies Limited
09.2019 - 01.2021
Head of Corporate Sales
Roofings Group Limited
10.2018 - 08.2019
Key Account Manager- Business Solutions
MTN Uganda Ltd
11.2016 - 08.2018
Bachelor of Engineering - Telecommunications
Kyambogo University
01.2010 - 01.2010
Business Solutions Engineer
MTN Uganda Ltd
08.2009 - 10.2016
Network Administrator
MTN Uganda Ltd
07.2007 - 08.2009
Support Engineer-Service Desk Services
Southern Business Solutions IBM
10.2006 - 07.2007
Diploma in Computer Engineering -
Kyambogo University
08.2004 - 08.2004
Uganda Advanced Certificate of Education -
Kyambogo College
12.2001 - 12.2001
Uganda Certificate of Education -
Light College Bulenga
01.1999 - 12.1999
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