Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Training
Work Availability
Certification
Work Preference
Quote
Timeline
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Elizabeth Suubi

Public Health
Kampala

Summary

With over 8 years of dedicated work experience in finance and Administration, I demonstrated a skill set that includes several competencies crucial for effective financial management and support. These include my exceptional experience in reviewing and implementing financial policies, budget preparation, preparing for and participating in financial audits, keeping accurate records of daily transactions, recording accounts payable and accounts receivable, preparing monthly, quarterly, and annual financial reports, and conducting financial transactions such as issuing payments. I have great oral and written communication skills, which have consistently enabled me to communicate clearly and persuasively with colleagues, clients, and superiors. I am intellectually curious and motivated to work as a team or as an individual contributor. I have worked in highly detailed and rapidly changing settings, where I have demonstrated my capacity to handle multiple tasks concurrently without compromising quality.

Overview

15
15
years of professional experience

Work History

Front Desk Administrator

Phaneroo Ministries International
03.2022 - Current
  • Maintaining an organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhance customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Improve office organization by implementing effective filing systems and document management practices.
  • Develop strong relationships with clients, fostering loyalty and repeat business through exceptional service.
  • Provide administrative support to various departments, contributing to overall company efficiency.
  • Assist in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
  • Exceeding client expectations through personalized attention, delivering solutions tailored to individual needs.
  • Handling sensitive information with discretion, maintaining client confidentiality at all times.
  • Processing incoming mail and packages, distributing items to appropriate recipients in a timely manner.
  • Collaborating with team members on special projects, resulting in successful completion within tight deadlines.
  • Increasing overall productivity by efficiently managing schedules and appointments for multiple executives.
  • Managing multi-line phone systems, directing calls to appropriate departments for efficient communication.
  • Reporting facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Coordinating travel arrangements for staff members, ensuring timely bookings and cost-effective options.
  • Managing invoicing procedures accurately resulting in fewer billing disputes from guests.
  • Streamlining check-in and check-out processes for improved guest experience and reduced wait times.
  • Facilitating interdepartmental communication by acting as point of contact between different teams which helped streamline workflow.
  • Conducting regular inventory checks on supplies allowing proactive restocking before depletion caused delays.
  • Maintaining personnel records and updated internal databases to support document management.
  • Monitor front areas so that questions could be promptly addressed.
  • Manage supervisor itinerary and appointments and streamlined scheduling procedures.
  • Overseeing appointment scheduling and itinerary coordination for both clients and personnel.
  • Organize meetings for executives and coordinated availability of conference rooms for participants.
  • Implement project management techniques to overcome obstacles and increase team productivity.
  • Improve office operations by automating client correspondence, record tracking and data communications.
  • Provide backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Keeping high average of performance evaluations.
  • Delegate tasks to administrative support staff to organize and improve office efficiency.

Finance Cashier

Phaneroo Ministries International
02.2014 - 01.2022
  • Boosted customer satisfaction with efficient handling of transactions, addressing concerns, and providing knowledgeable assistance.
  • Maximized efficiency during high-traffic periods by swiftly processing high volumes of cash transactions without sacrificing accuracy or customer service quality.
  • Assisted fellow cashiers during busy periods or when faced with complex transactions, fostering a supportive and collaborative work environment.
  • Ensured compliance with federal regulations by accurately reporting large currency transactions as required by law.
  • Prevented loss due to cashier errors by thoroughly reviewing all transaction details before finalizing sales receipts.
  • Supported management in implementing company policies and promotions, leading to increased sales revenue.
  • Kept abreast of industry trends and best practices through continued education opportunities, applying learned knowledge to enhance job performance.
  • Improved operational continuity during staff absences or schedule changes by willingly taking on additional responsibilities when needed.
  • Assisted in training new cashiers, ensuring they were well-equipped with necessary skills for successful job performance.
  • Collaborated with team members to ensure smooth operations during peak hours, resulting in reduced wait times for customers.
  • Provided excellent customer service through attentive listening, clear communication, and prompt resolution of issues.
  • Expedited end-of-day closing procedures by effectively organizing paperwork and preparing accurate deposit slips.
  • Reduced discrepancies in financial records by maintaining accurate logs of all cash transactions and performing regular audits.
  • Streamlined cashier operations for improved efficiency through continuous process evaluation and improvement.
  • Contributed to company''s overall success by consistently meeting or exceeding individual performance metrics and goals.
  • Enhanced financial accuracy by diligently reconciling cash transactions and balancing daily reports.
  • Contributed to a positive work environment by maintaining professional demeanor and fostering effective communication among team members.
  • Maintained organized workspace for efficient workflow, contributing to an overall increase in productivity levels within the department.
  • Assisted customers with banking needs and inquiries.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.

Pharmaceutical Sales Supervisor

Alkem Pharmaceutical Under Abacus
11.2011 - 04.2016
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
  • Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
  • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
  • Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
  • Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
  • Mentored junior staff members, fostering professional development and career progression within the organization.
  • Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decision making.
  • Optimized sales routes and territories for maximum efficiency and coverage, using detailed analytics and mapping tools.
  • Implemented customer relationship management system, streamlining sales process and improving client retention.
  • Streamlined sales reporting process, making it easier for management to track progress and identify areas for improvement.
  • Customized sales pitches and materials for different market segments, improving relevance and response rates.
  • Revitalized underperforming sales territories with targeted strategies and focused team coaching.
  • Orchestrated successful product launches, coordinating between marketing, sales, and product development teams.
  • Elevated customer service standards by establishing comprehensive feedback system to promptly address and resolve customer issues.
  • Improved sales team's product knowledge with regular training sessions, enhancing their ability to meet customer needs.
  • Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.

Pharmaceutical Sales Representative

Aristo Pharmaceutical Under Norvik
02.2010 - 10.2011
  • Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
  • Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
  • Expanded market share by identifying potential clients and successfully converting them to long-term customers.
  • Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
  • Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Maintained accurate records of sales activities, ensuring timely submission of reports to management for review and assessment.
  • Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
  • Developed and executed territory business plans that aligned with the company''s overall sales objectives, ensuring consistent progress towards set targets.
  • Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
  • Educated physicians and pharmacists on drug use, benefits, dosage and risks.
  • Tracked company inventory in multiple databases and prepared and filed required clinical documentation and reports.
  • Introduced, demonstrated and sold new products and systems effectively.
  • Collaborated with marketing team for the successful launch of new pharmaceutical products, resulting in increased sales.
  • Optimized sales strategies by continuously evaluating their effectiveness and making necessary adjustments.
  • Demonstrated strong product knowledge during client interactions, effectively addressing concerns and increasing trust in the product line.
  • Exceeded sales targets consistently through effective territory management and strategic planning.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Organized various promotional events aimed at driving product interest among target audiences, resulting in increased leads and conversions.
  • Established productive partnerships with key opinion leaders within the medical community, further expanding brand awareness.
  • Managed in-office and field sales call activity to educate and influence customers while building product sales.
  • Successfully adapted selling techniques according to evolving healthcare regulations and market conditions to maintain competitiveness in the industry.
  • Developed and implemented effective marketing plans involving regular physician visits to increase sales of drugs 80%.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Facilitated successful negotiations for contracts, securing favorable terms that contributed to sustained business growth.
  • Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing.
  • Developed and implemented strategically sound business plans and tactical strategies.

Education

BSc - Public Health

International Health Sciences University
06.2016

Diploma - Medical Entomology and Parasitology

Mulago Paramedical School
08.2009

Skills

  • Word processing
  • Problem-solving skills
  • Customer service focus
  • Listening skills
  • Hospitality services
  • Cash handling
  • Time management expertise
  • Exceptional communication
  • Customer service management
  • File organization
  • Administrative skills
  • Guest relations
  • Reception area maintenance
  • Staff supervision
  • Scheduling coordination
  • File management
  • Conflict management
  • Document management
  • POS system operation
  • Effective planning
  • Calendar management
  • Basic accounting
  • Meeting preparation
  • Travel arrangements
  • Analytical mastery
  • Visitor assistance
  • Fluent in English
  • Customer service
  • Problem-solving
  • Attention to detail
  • Recordkeeping and file management
  • Team collaboration
  • Verbal and written communication
  • Decision-making
  • Office administration
  • Client communication
  • Revenue management
  • Data entry
  • Stakeholder engagement
  • Operations management
  • MS office
  • Financial reporting
  • Data confidentiality
  • Filing system organization
  • Bookkeeping
  • Budget management

Accomplishments

  • Streamlined Office Operations: Increased office efficiency by 20% through streamlined processes.
  • Event Coordination Excellence: Coordinated 50 successful organisational events, exceeding expectations.
  • Optimized Inventory Management: Reduced inventory costs by 15% through precise supply management.
  • Sales Team Enhancement: Trained and mentored 10 sales representatives, increasing team sales by 25%.

Languages

English

Training

  • Certificate in Bookkeeping and Accounting, KPMG, 12/01/24, Kampala, Kampala, Uganda
  • Modern Assistant Certificate, Adept Aides, 12/01/24, Kampala, Kampala, Uganda

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • CAP - Certified Administrative Professional

Work Preference

Work Type

Part TimeContract WorkGig Work

Quote

There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth

Timeline

Front Desk Administrator

Phaneroo Ministries International
03.2022 - Current

Finance Cashier

Phaneroo Ministries International
02.2014 - 01.2022

Pharmaceutical Sales Supervisor

Alkem Pharmaceutical Under Abacus
11.2011 - 04.2016

Pharmaceutical Sales Representative

Aristo Pharmaceutical Under Norvik
02.2010 - 10.2011

BSc - Public Health

International Health Sciences University

Diploma - Medical Entomology and Parasitology

Mulago Paramedical School

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Elizabeth SuubiPublic Health