Elphaz Ddamulira
Statician
Kampala,kampala
Summary
A seasoned, highly motivated Business Statistics professional with over 8 years of experience in a wide range of areas, including pharmaceutical supply chain, Business development, FinTech startup development, strategic planning, Inventory management, medical store management, Project management, Sales training, Statistical Analysis, Research, Data collection, Drug logistics, Credit management, financial management, Report writing and online applications management.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Senior Operations Manager
ZuriTap Mobile Uganda
Kampala, Kampala
11.2020 - Current
- Ensure business development and build a bridge between Zuritap and established companies like KCCA, NWSC, UMEME, MTN, AIRTELetc
- Establish partnerships and execute contracts based on the needs of the operations team
- Monitor the on-boarding process of service providers and customers
- Providing and general report to the General Manager showing the overall performance of staff
- Develop strategic plan and ensure proper implementation for excellent growth
- Market research to know the effectiveness of the product and the rate of demand from different classes of users
- Build relationships to enable Zuritap to operate effectively in Uganda
- Supervise communications throughout the entire team and external partners
- To drive and grow the application in Uganda and improve the quality of its service providers, delivery time of services and the cancellation process if the client decides to
- Innovating new ideas how to boost the online use of the app, increase the orders and ensure the best user experience to all customer who have downloaded the app
- Analyze daily and weekly operations metrics of the app
- Maintenance and analyzing of business reports and information to aid on decision making
- Monitor the registration process of all service providers and ensure genuine information is loaded on their accounts
- Oversee company business and also look for partners in terms of service providers to boost the performance of the app
- Manage the staff and ensure their assigned responsibilities are executed and on time
- Ensure proper training on how to use the app among new staffs, influencers, providers and customers to bring out the desired benefits
- Supervise the marketing team and marketing agencies to achieve the set goals and objectives set by the company.
- Handled 50 calls per day to address customer inquiries and concerns
- Oversaw workforce management planning, volume predictions and capacity planning
- Managed employee-related issues encompassing labor, turnover and diversity
- Provided leadership for continual management and employee training initiatives
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Raised property accuracy and accountability by creating new automated tracking method
- Oversaw workforce management planning, volume predictions and capacity planning.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Head Procurement and Stores/credit Manager
Eris Pharmaceuticals, Ltd
Kampala, Uganda
05.2013 - 04.2017
- Issue stocks at request and ensure they are properly authorized
- Drug logistics, inventory and stockpile management
- Make stock variance reports to senior leadership team
- Maintain and working with databases and tracking systems
- Written and verbal communication with the project team
- Tracks all dispatched items to ensure that they reached their final destinations and also track the incoming goods to ensure timely delivery
- Review monthly finance reports for and work with the finance team to resolve discrepancies; review account balances on a regular basis
- Periodically report expired stocks to senior management team and arrange for their destruction
- Convey information appropriately to diverse audiences using the appropriate tools; business analytics (dashboard and design)
- Develop performance metrics and define measurement approaches to provide regular reporting on inventory to the key internal and external stakeholders
- Issue stocks at request and ensure they are properly authorized
- Designing dashboards to give a clear insight of the drugs in stock; as is now and what is expected in the future
- Ensure proper arrangement and clean storage area with shelves labeled properly
- Manage customers’ accounts
- Manage company debts
- Financial report writing
- Balance of customers’ accounts
- Manage sales team on purchases and debt collections
- Weekly sales repot
- Carryout periodic stocktaking
- Make regular report about stock movement and general stores operations
- Achievements;
- More projects and business for the company
- Company opening up more branches in other regions of the country.
- Oversaw reporting, documentation and recordkeeping requirements for department
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
Intern – Assistant Procurement Officer
Eris Pharmaceuticals, Ltd
Kampala, Uganda
09.2012 - 05.2013
- Receive and record all procurements and disbursements
- Monitor stock levels and maintain these at the required levels
- Issue stocks at request and ensure they are properly authorized
- Maintain an orderly and up-to-date documentation and filing system of the stores documents
- Carryout periodic stocktaking
- Carry out any other duties on the team
- Achievements;
- Supply chain was smooth
- Happy Customers.
- Created plans and communicated deadlines to complete projects on time.
- Increased customer satisfaction by resolving issues.
- Handled 50 calls per day to address customer inquiries and concerns
Education
Bachelor of Science - Business Statistics
Makerere University
Kampala Uganda 08.2010 - 01.2014
Skills
Professional Skillsundefined
Additional Information
- Date of Birth: 28.08.1989
- Status: Married
- Nationality: ugandan
REFEREES
1. Mr. Alfred Wabulembo 3. Dr., Kawuki Robert
Country Operations Head Director National Agriculture Research
Novartis Organization
Tel: +256782818535 Tel: +256 772537715
2. Mr. Kasule Bosco.
Senior Operations Manager,
SafeBoda Uganda.
Tel: +256 752 110396
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 20 in the development of Zuritap App in uganda.
- Supervised team of 20 staff members
- Achieved 3000 service providers downloads through effectively helping with on boarding and activation activities.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
ENGLISH
fluent in spoken and written
Timeline
Senior Operations Manager
ZuriTap Mobile Uganda
11.2020 - Current
Head Procurement and Stores/credit Manager
Eris Pharmaceuticals, Ltd
05.2013 - 04.2017
Intern – Assistant Procurement Officer
Eris Pharmaceuticals, Ltd
09.2012 - 05.2013
Bachelor of Science - Business Statistics
Makerere University
08.2010 - 01.2014
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