Emilie Brenda Arinaitwe

Operations & Administration

• Supervision and smooth running of day-to-day operations
• Scheduling rotas
• Year planning
• Organizing company events, trainings, and meetings
• Scheduling meetings, minutes taking, and follow-up of action plans
• Renewal of operational licenses
• Budgeting and requisitioning of department needs

Client & Stakeholder Relations

• Dealing with client relations, communications, feedback, and complaints
• Liaising, supervision, and evaluation with external stakeholders (e.g., suppliers and contractors)
• Working hand in hand with other HODs to ensure smooth running of activities

Compliance & Quality Assurance

• Ensuring compliance with company policies and standards
• Policy and standard operating procedures drafting and monitoring
• Internal auditing as per ISO
• Monitoring performance and drafting performance reports of goals or targets set

Human Resource Management & Development

• Induction, orientation, and staff training
• Manpower gap analysis
• Evaluating training needs and monitoring Personal Improvement Plans

Operations & Administration

• Developed and implemented annual clinic operation plan
• Coordinated tasks and duties across departments and branches
• Managed staff schedules, attendance, and performance reviews
• Oversaw clinic operations, including opening/closing, security, and maintenance
• Managed stock inventory and ensured a clean and welcoming clinic environment
• Supervised day-to-day clinic operations
• Managed compound hygiene, waste disposal, and parking lot
• Monitored reception equipment and clinic ambiance
• Managed medical deliveries
• Received letters for the clinic and supported the administrator with assigned duties

Client & Patient Services

• Greeted patients warmly and ensured timely attendance and discharge
• Scheduled patient appointments, liaising between patients and doctors
• Managed patient appointments, schedules, and inquiries
• Guided patients, addressed their needs, and delivered medical records efficiently
• Handled patient feedback and complaints with professionalism and care
• Managed insurance and cash billing at the front desk

Communication & Documentation

• Scheduled and facilitated meetings, drafted agendas, and maintained minutes
• Drafted and displayed notices to keep staff and patients informed
• Recorded minutes during meetings and drafted reports (e.g. dental, patient notes)
• Handled internal and external communication via phone, email, and in-person interactions
• Updated patient information in ORIS and generated Mysmile codes
• Drafted patient reports (hard/soft copy) for doctor review
• Maintained patient data records, consent forms, and duplicates
• Ensured patient data privacy through proper record storage

Human Resource Support & Leadership

• Provided administrative support to HR and assisted with assigned tasks
• Conducted inductions and orientations for new staff and interns
• Managed doctors’ leaves, schedules, and requests
• Supervised company drivers and vehicles
• Oversaw the performance and attendance of security guards

Compliance & Licensing

• Managed the renewal of Operating and Practicing Licenses
• Coordinated and oversaw lab work progress

inance & Accounting

• Managed pupils’ accounts
• Received fees payments

Operations & Inventory

• Handled inventory management

Event & Logistics Coordination

• Organized educational tours

Finance & Bookkeeping

• Handled bookkeeping including preparing local purchase orders, invoices, and receipting
• Filled VAT returns
• Managed payroll and employee records

Administrative Support

• Managed front desk operations and reception duties