Emma Mayende
Network Engineer
Kampala
Summary
Forward-thinking Network Engineer specializes in adapting business networks to emerging work realities. Provides secure connectivity for dispersed and cloud-based workforces through careful implementation of VPNs and user management tools. Builds large-scale, flexible networks designed to adapt to changing global business realities. Results-driven Network Engineer with 2 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Results-driven Network Engineer with 2 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
2
2
years of professional experience
Work History
Network Engineer
Tosh Networks
01.2023 - Current
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Collaborated with vendors to identify best options for optimizing network performance.
- Established robust infrastructure and data capacity for new applications.
IT Trainer
Netprac Uganda Training And Computer Academy
05.2023 - 12.2023
- Optimized course content based on participant feedback, leading to increased satisfaction rates among attendees.
- Used Adobe Illustrator to design training for graphics students and increase company retention and productivity rates 50%.
- Updated training coursework and requirements according to group and technology changes.
- .Reduced reliance on outside consultants by developing in-house expertise through comprehensive IT training programs.
IT Support Engineer
Kajoe Projects
06.2022 - 12.2022
- Contributed to cost savings by identifying opportunities for process improvements within the IT department.
- Configured hardware and granted system permissions to new employees.
- Researched product and issue resolution tactics to address customer concerns.
- Promoted efficiency among departments with prompt resolution of system issues.
- Documented support interactions for future reference.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Monitored systems in operation and quickly troubleshot errors.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
Education
Bachelor of Science - Information Technology
Isbat University
Kampala, Uagnda 04.2001 -
High School Diploma -
City High School
Kampala, Uganda 04.2001 -
Certicate of Education
Kireka High School
Kampala, Uagnda 04.2001 -
Skills
Team building
Technical Support Capabilities
Video Conferencing
Network Security Implementation
Network Security
Data Center Networking
Installation Management
Network performance monitoring
Telecommunications Systems
Engineering Team Supervision
Infrastructure solutions
Network Hardware and Software
Network Troubleshooting
EIGRP routing
Access Control
Technology Upgrades
Network Maintenance and Repair
Voice over IP Solutions
LAN switching technologies
Timeline
IT Trainer
Netprac Uganda Training And Computer Academy
05.2023 - 12.2023
Network Engineer
Tosh Networks
01.2023 - Current
IT Support Engineer
Kajoe Projects
06.2022 - 12.2022
Bachelor of Science - Information Technology
Isbat University
04.2001 -
High School Diploma -
City High School
04.2001 -
Certicate of Education
Kireka High School
04.2001 -