Emmanuel Omara
Kampala
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
TrueNorth Companies
Malaba Eastern Ugandan
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Fisheries And Aquaculture
Makerere Univeersity
Kampala Uganda01.2023
Associate of Science - Biology, Chemistry And Agriculture
Our Lady of Africa Nimilyango
Mukono District12.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Team Development
- Quality Control
Certification
International health and safety Solid Rock
Wild life conservation certifcate in Lion Counting
ICT Uganda Communication Comission
swiming, musics A
I love swimming with all my heart as a form of physical body fitting
Languages
Swahili, Alur, Acholi
Native language
English
Proficient
C2
Timeline
Customer Service Representative
TrueNorth Companies
01.2023 - Current
Bachelor of Science - Fisheries And Aquaculture
Makerere Univeersity
Associate of Science - Biology, Chemistry And Agriculture
Our Lady of Africa Nimilyango