EMMANUEL WILOBO
Gulu
Summary
Experienced, qualified and reliable financial management professional with 10 solid years of practical experience in internal controls, fintech, business management and banking. Looking for opportunities for growth and to make an impact and contribute to the generation of positive financial outcomes.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Branch Supervisor
Chief Cashier/Teller
Assistant Branch Manager
CENTENARY BANK
07.2020 - Current
- Gulu Branch
- Oversee and control general operations at the Branch
- Guide, monitor, control and plan for resources and ensure that branch activities are carried out in compliance with internal controls, processes and procedures including cash operations, risk and compliance management, customer service, budgeting and reporting, staff development and performance management
- KEY ACHIEVEMENTS
- Ensure 95% satisfaction in client experience during service delivery
- Supervise 20 staff including Branch Supervisors, chief cashiers and banking officers to serve a clientele of over a thousand customers
- Prepare daily cash plans of an average of 2 billion to serve customers
- Ensure 100% accuracy of transactions and reconciliations including cheque transfers, clearing cheques, Real Time Gross Settlements (RTGS), Telegraphic Transfers (TTs), salary processing and forex
- Provide custody for keys of cash and no fraudulent cases reported
- Increase non funded income to the branch by over 80%
- With effective review and controls both the internal audit, risk rating and Bank of Uganda were very satisfactory
- Effective feedback to clients on customer issues and that enabled us to maintain the number of customers at the branch
Kotido Branch
06.2018 - 06.2020
- Managed and supervised a team of 8 people to provide world class customer service and ensured accurate and timely conclusion of transactions to minimise financial loss
- Deliverables included cash, chequebooks & ATM management, risk and compliance management, customer service, reporting staff development and performance management
- KEY ACHIEVEMENTS
- Led and supervised 10+ branch staff including staff development and performance management encompassing operations, marketing, human resources management and business development functions
- Coordinated and oversaw branch activities ensuring 100% compliance to internal and external regulatory and statutory requirements
- Improved financial literacy in Karamoja region through different trainings and with that as a team we managed to open 2,000 group savings accounts to encourage a culture of savings among the population
- Pioneered the initiative to collect and review data from customer feedback and business intelligence from the competition to facilitate management decision making in product enhancement and preparation of market plans
Tororo Branch
03.2017 - 05.2018
- Supervised cash operations and ensured the delivery of best-in-class customer service
- Oversaw cash management & reconciliation, customer service, reporting, risk and control management, business growth, team dynamics and performance management
- KEY ACHIEVEMENTS
- Managed cash transfers worth over a billion Uganda shillings
- Oversaw and supervised 7 cashiers to serve an average of 800 customers per day
- Ensured 100% compliance to regulatory and statutory requirements thus reducing risk exposure and guaranteeing customer satisfaction
Banking Officer, Soroti Branch
08.2014 - 02.2017
- Managed back-end client transactions processes, identified and promptly responded to customers queries and needs, managed quality assurance for customer service in adherence to bank policies and procedures
- Oversaw payment processing, customer service, operational risk management and business growth
- KEY ACHIEVEMENTS
- Trained 200+ business clients on various aspects of business management including leadership, financial management, savings and investments, company policies thus improving the quality of the bank’s business clientele which in turn improved revenue for the bank
- Implemented strategies that increased personal and business products uptake by 30%
- Assisted 100+ customers to make applications for various products
Certified Audit and Tax Advisor
SHORE PARTNERS CPA
Kampala
06.2012 - 12.2013
- Reviewed 100+ client internal and external control systems and recommended improvements including ensuring adherence to the remittance of statutory obligations like NSSF, VAT and PAYE
- Ensured 100% client compliance with International Financial Reporting Standards (IFRS) and General Accepted Accounting Principles (GAAPs)
- Facilitated decision making through the preparation of accounts and reports
- Coordinated field audits including filling and computation of tax returns for clients
Education
Master of Business Administration (MBA) -
University of East London
01.2023 - 02.2023
Association of Chartered Certified Accountants (ACCA) - undefined
Bachelor of Finance - Accounting and Management
Hons - undefined
University of Nottingham
Foundation Program in Business & Management - undefined
Credit Management - undefined
University of Nottingham
Risk and Fraud Management - undefined
Centenary Bank
in-house training by Centenary Bank in collaboration with Click Campus & The eLearning Team) - undefined
Uganda Institute of Bankers
Skills
SKILLS & ATTRIBUTESundefined
Timeline
Master of Business Administration (MBA) -
University of East London
01.2023 - 02.2023
Assistant Branch Manager
CENTENARY BANK
07.2020 - Current
Kotido Branch
06.2018 - 06.2020
Tororo Branch
03.2017 - 05.2018
Banking Officer, Soroti Branch
08.2014 - 02.2017
Certified Audit and Tax Advisor
SHORE PARTNERS CPA
06.2012 - 12.2013
Branch Supervisor
Chief Cashier/Teller
Association of Chartered Certified Accountants (ACCA) - undefined
Bachelor of Finance - Accounting and Management
Hons - undefined
University of Nottingham
Foundation Program in Business & Management - undefined
Credit Management - undefined
University of Nottingham
Risk and Fraud Management - undefined
Centenary Bank
in-house training by Centenary Bank in collaboration with Click Campus & The eLearning Team) - undefined
Uganda Institute of Bankers
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