EPENU ANDREW ONIGI
Kampala
Summary
Experienced sales manager with a 5-year progressive record of accomplishment in the Real Estate industry. Collaborate effectively on marketing strategies with diverse approaches to maximize sales success. Relationship-driven and well-grounded with excellent interpersonal skills and highly creative nature.
Overview
7
7
years of professional experience
Work History
Sales & Marketing Manager
Nationwide Property Limited
Kampala
05.2021 - Current
- Conducted market research and reported on competitors.
- Directed and coordinated products, services and sales activities.
- Ensured compliance with company policies while carrying out day-to-day activities.
- Analyzed competitor activities in the market and identified opportunities for growth.
- Integrated communications campaigns to create awareness, develop pipeline and bring in new customers.
- Created and distributed promotional materials to increase brand awareness.
- Resolved customer complaints regarding sales and service.
- Organized events such as conferences, exhibitions, seminars. to promote products and services.
- Managed a team of sales representatives by providing guidance, training, and support when needed.
- Developed partnerships with external organizations for joint promotions or collaborations.
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
- Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
- Provided regular updates on progress of activities related to sales and marketing operations to senior management.
- Assisted in developing content for social media platforms such as Facebook or Twitter for increasing brand visibility.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
- Conducted market research to understand customer needs and preferences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supporting and helping build successful agents
- Generating client leads to buy, sell, and rent a property
- Recruiting agents to the brokerage to increase size and sales.
- Achieving growth and hit sales targets by successfully managing the sales team.
- Designing and implementing a strategic business plan that expands company’s customer base and ensure it’s strong presence.
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Presenting sales, revenue and expenses reports and realistic forecasts to the management team
- Identifying emerging markets and market shifts while being fully aware of new products and competition status.
Sales Executive
Property Services Limited
Kampala
06.2019 - 04.2021
- Gauged client and customer interests and needs with surveys and networking techniques.
- Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Contacted current and potential clients to promote products and services.
- Developed pricing strategies while remaining competitive in the market.
- Assigned qualified leads to field sales team for further development and closure.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Working on sales scripts with agents.
- Helping in negotiations between tenants and landlords.
- Responding to agent questions on contracts, negotiations, strategies, and goal planning.
- Setting individual sales targets with the sales team.
- Preparing loyalty contracts, purchasing agreements, rental agreements, deeds, and other documents for each real estate transaction.
- Tracking, collecting, and interpreting sales figures and reporting.
- Ensuring every member of the sales team has the necessary resources to perform.
Assistant Building Manager
Property Services Limited
Kampala
01.2017 - 05.2017
- Assisted tenants with various issues and inquiries related to their residence.
- Approaching all encounters with residents and team members in a professional, friendly, service-oriented manner.
- Listening carefully and record specific requests/concerns from residents, inquire where necessary, resolve works requests/concerns manageable, report and give feedback appropriately.
- Promoting a safe, secure and healthy work environment, report about generator/lift status, inform and report about installation works or repairs in progress.
- Maintaining Resident/guest privacy and confidentiality by protecting all personal information, and communicating via email or intercom unless tenant or situation requires your physical presence.
- Ensuring effective communication and maintain a professional and harmonious working relationship between all departments within the property and transparency.
- Ensuring timely completion of all assigned responsibilities, residents requests and concerns, if not completed in time, inform and request for more time.
- Attending and participating in all required team meetings.
- Overseeing the Front Office on Reception Offices days off.
- Leading the housekeeping team and front office team by providing structure, motivation, coaching, guidance and positive encouragement as necessary to ensure a premier level of service, professionalism, and communication.
- Ensuring all housekeeping and front office team members are in compliance at all times with the image requirements and are well presented.
- Performing monthly asset walks of the overall residences conditions with team members and develop an improvement plan with team members.
- Participating in and maintaining accurate inventory records such as uniform and amenity supply inventories, inventory per stocks, discard reports, movement of inventory stock items, tools and the distribution of furnishing.
Education
Specialist Designation in Property Management -
Real Estate Institute of East Africa
Kampala05-2022
Advanced Certificate of Real Estate -
Real Estate Institute of East Africa
Kampala01-2021
Foundation Certificate in Real Estate - Real Estate
Real Estate Institute Of East Africa
Kampala05-2020
Bachelor of Business Computing - Business
Makerere University Business School
Nakawa01-2016
Level I - Accounting
ICPAU
BukotoSkills
- Contract Negotiation Expertise
- Customer Portfolio Management
- Strong business sense and industry expertise in real estate
- Strong leadership
- Effective communication
- Time management
- Training and coaching
- Creating sales plans and processes
- Forecasting sales and creating reports
- Leads Prospecting
- Marketing Planning
Languages
English
First Language
References
Mr. Kunnal Karia
CEO
Nationwide Properties Ltd
+256755503503
Mr. Sarangan Ventakaselu
General Manager
Nationwide Properties Limited
+256755555000
Timeline
Sales & Marketing Manager
Nationwide Property Limited
05.2021 - Current
Sales Executive
Property Services Limited
06.2019 - 04.2021
Assistant Building Manager
Property Services Limited
01.2017 - 05.2017
Specialist Designation in Property Management -
Real Estate Institute of East Africa
Advanced Certificate of Real Estate -
Real Estate Institute of East Africa
Foundation Certificate in Real Estate - Real Estate
Real Estate Institute Of East Africa
Bachelor of Business Computing - Business
Makerere University Business School
Level I - Accounting
ICPAU
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