Timeline
Work Preference
Work History
Overview
Education
Skills
Summary
Generic

ERIA Ndayizeye

Engineer
Kampala,102

Timeline

Operations Manager

Purearc Engineering Company Limited
07.2022 - Current

Network Operations Manager

UMEME LTD
01.2020 - 06.2022

Bachelor of Science -

Kyambogo Universisty
01.2020 - 12.2023

Customer Service Engineer

UMEME LTD
02.2017 - 01.2020

senior Transmission Technician

ZTE-Uganda
06.2016 - 04.2017

Junior Transmission Technician

ZTE-Uganda
05.2015 - 04.2016

Work Preference

Desired Job Title

Network Operations ManagerCustomer Service Engineersenior Transmission Technician Junior Transmission TechnicianOperations Manager

Work History

Operations Manager

Purearc Engineering Company Limited
07.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Network Operations Manager

UMEME LTD
01.2020 - 06.2022
  • • Oversaw day-to-day operations and maintenance of the electricity distribution network, ensuring safe, reliable, and efficient supply to customers.
    • Directed preventive and corrective maintenance of lines, transformers, and substations, with rapid response to faults for timely restoration of service.
    • Monitored and improved network performance, implementing strategies to reduce technical and commercial losses in line with ERA standards and concession targets.
    • Led and supervised teams of engineers, technicians, and linesmen, providing technical guidance, training, and performance evaluation while enforcing strict HSE compliance.
    • Coordinated resolution of customer issues including outages, voltage fluctuations, and new connections, enhancing service delivery and satisfaction.
    • Planned and executed network expansion, rehabilitation, and upgrade projects, managing resources, budgets, and operational reporting.
    • Liaised with contractors, government agencies, and local authorities to ensure smooth execution of projects and regulatory compliance.
    • Promoted safe work practices, investigated incidents, and enforced operational standards to strengthen reliability and safety across the network.

Customer Service Engineer

UMEME LTD
02.2017 - 01.2020

• Oversaw day-to-day operations and maintenance of the electricity distribution network, ensuring safe, reliable, and efficient supply to customers.
• Directed preventive and corrective maintenance of lines, transformers, and substations, with rapid response to faults for timely restoration of service.
• Monitored and improved network performance, implementing strategies to reduce technical and commercial losses in line with ERA standards and concession targets.
• Led and supervised teams of engineers, technicians, and linesmen, providing technical guidance, training, and performance evaluation while enforcing strict HSE compliance.
• Coordinated resolution of customer issues including outages, voltage fluctuations, and new connections, enhancing service delivery and satisfaction.
• Planned and executed network expansion, rehabilitation, and upgrade projects, managing resources, budgets, and operational reporting.
• Liaised with contractors, government agencies, and local authorities to ensure smooth execution of projects and regulatory compliance.

senior Transmission Technician

ZTE-Uganda
06.2016 - 04.2017

• Led the installation, commissioning, and configuration of microwave links, fiber optic networks, and other transmission equipment, ensuring seamless integration with the core network.
• Performed preventive, corrective, and predictive maintenance on transmission lines, towers, and associated network infrastructure to guarantee reliable service delivery.
• Diagnosed and resolved complex network faults, collaborating with engineers to restore service efficiently and minimize downtime.
• Supervised and mentored junior transmission technicians and field teams, providing technical guidance, training, and safety oversight.
• Supported network expansion, upgrade, and rehabilitation projects, coordinating with engineers, contractors, and vendors to ensure timely and successful implementation.
• Monitored transmission network performance, analyzed KPIs, and implemented corrective measures to optimize link quality and system reliability.
• Maintained detailed documentation of maintenance activities, fault reports, site interventions, and network performance for operational review and compliance purposes.
• Enforced strict health, safety, and environmental (HSE) standards during all field operations, ensuring safe work practices and regulatory compliance.

Junior Transmission Technician

ZTE-Uganda
05.2015 - 04.2016

• Assisted in the installation, testing, and commissioning of transmission equipment, including microwave links, fiber optic cables, and antennas.
• Supported preventive and corrective maintenance of transmission lines, towers, and related network infrastructure to ensure reliable service delivery.
• Conducted basic diagnostic tests and monitored network performance under the guidance of senior technicians and engineers.
• Maintained accurate records of site activities, test results, faults, and maintenance tasks for reporting and operational analysis.
• Ensured compliance with health, safety, and environmental standards while working on towers, electrical systems, and live networks.
• Collaborated with field teams during network expansions, upgrades, and troubleshooting activities to enhance operational efficiency.
________________________________________

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Education

Bachelor of Science -

Kyambogo Universisty
Kampala
01.2020 - 12.2023

Skills

Problem-solving

Team leadership

Operations management

Customer service

Operations monitoring

Decision-making

Employee relations and conflict resolution

Planning and implementation

Staff training

Staff management

Inventory management

Management

Project management

Operations oversight

Policies and procedures implementation

Performance monitoring

MS office

Goal setting

Summary

I am a qualified Electrical Engineer with experience in power systems, electrical installations, and project management across residential, commercial, and industrial projects. I have worked extensively in network operations, customer service operations, and utility projects, including supervision of teams, planning and executing electrical works, and ensuring compliance with safety and regulatory standards.

I hold a Bachelor’s degree in Electrical Engineering, alongside professional certifications such as ERA Class B Electrical Installation Permit and training in Project Planning and Management. Over the years, I have developed strong technical expertise in designing, maintaining, and optimizing electrical networks, as well as leadership and team management skills.

My work has also involved liaising with contractors, government agencies, and clients, ensuring projects are completed safely, efficiently, and within budget. I am passionate about delivering reliable and sustainable energy solutions, and I bring a hands-on, results-driven approach to all my assignments.

ERIA NdayizeyeEngineer