Professional manager and being an owner of the hotel
ESAYAS KIDANE
BUSINESS ADMINSTRATOR
Kampala
Summary
Proven Manager at AFRICANA BAR AND RESTAURANT, adept in Operations Management and Team Leadership. Excelled in enhancing customer satisfaction and staff performance, achieving strategic goals through effective mentoring and cross-training. Demonstrated exceptional time management and problem-solving skills, fostering a productive and safe work environment.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Manager
AFRICANA BAR AND RESTAURANT
03.2020 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Bachelor of Arts - Business Administration And Information System
ADDIS ABABA UNIVERSITY COLLEGE OF COMMERCE
ADDIS ABABA 04.2001 -
Skills
Team Leadership
Certification
Food and beverage control
Interests
hobby
physical exercise
having tour
reading books
watching movies
Timeline
Manager
AFRICANA BAR AND RESTAURANT
03.2020 - 11.2023
Bachelor of Arts - Business Administration And Information System
ADDIS ABABA UNIVERSITY COLLEGE OF COMMERCE
04.2001 -
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