Esther Ndawula Wanyana
Summary
Experienced executive secretary with over a decade of expertise in administrative, personal assistant and support roles. Adept at managing office operations, fostering teamwork, and providing valuable administrative support with proven ability to streamline processes, improve efficiency, and ensure smooth business operations. Skilled in handling confidential information, coordinating meetings, and supporting executives in achieving their goals. Strong organizational and multitasking capabilities. Committed to delivering exceptional administrative services and contributing to the overall success of the organization
Overview
21
21
years of professional experience
Work History
Executive Secretary
FINCA Uganda
06.2022 - Current
- In charge of the day to day management and coordination of the managing director's office, which includes meeting scheduling, capturing and documenting key notes and minutes during meetings, ensuring clarity and accuracy in communications, calendar and travel booking, strategic planning, and stakeholder management.
- Develop and execute a comprehensive schedule for boardroom meetings attended by the management team, optimizing time management and fostering a conducive meeting environment. I've successfully achieved a 20% improvement in meeting documentation accuracy, fostering a culture of clear communication.
- Oversee the strategic planning and organization of the Managing Director's travel plans, including the intricate coordination of travel schedules, hotel accommodations, and travel logistics, both at local and international.
- Skillfully draft preliminary correspondence on behalf of the Managing Director, adhering to the established communication protocols and maintaining a professional tone.
- Pioneered a robust document management system, reducing document retrieval time by 30% and enhancing overall operational efficiency.
Personal Assistant to Managing Director
FINCA Uganda
01.2021 - 06.2022
- Meticulously oversaw operations in the Managing Director's office including his schedule, coordinating his events and making/ receiving calls on his behalf.
- Planned and organized all travel and itineraries where I implemented cost-effective travel arrangements, leading to a 25% reduction in travel expenses by maintaining relationships with vendors like airlines and travel agencies.
- Planed and coordinated boardroom meetings for the management team and maintained a well organized filling system of documents facilitating a seamless access to essential files.
- Ensured that the Managing Director's office was consistently maintained in optimal working condition, including overseeing the functionality of office equipment such as computers and telephones, thus contributing to an efficient office environment.
Administration Assistant
FINCA Uganda
01.2017 - 01.2021
- Worked together with human resources team to file staff documents like salary adjustment letters, reconciling lunch payment registers from branches among other roles like reception management, receiving visitors, answering phone calls, document management, scheduling meetings and managing the company's general administrative activities across all twenty-six branches.
- Was in charge of CRB reporting which included receiving, recording, and dispatching CRB (Credit Reference Bureau) cards to different branches and
computing a monthly report and email to CLP by 2nd of every month. - Kept an updated report of asset movement from various branches and service providers, noting the change in assets assigned to branches, those disposed and those with service providers.
- Handled the courier management, which entailed receiving documents from branches and other FINCA stakeholders delivered by courier and delivering them to the addressed departments in time.
FINCA Bright Life Sales Agent
FINCA Uganda
01.2015 - 12.2016
- During my tenure, I consistently met and exceeded the sales targets set for my designated territory, contributing significantly to the company's revenue growth. On average, I achieved sales targets by a remarkable 120%, demonstrating a strong commitment to driving results.
- Supported and oversaw Bright Life products at Points of Sale (POS) within my territory. I actively demonstrated products to potential customers, emphasized product features and benefits, discussed competitive pricing and credit terms, and ensured exceptional customer service.
- Monitored competitor activities and market trends to maintain an up-to-date awareness of new products. My network of referrals, created through strategic networking, fostered new revenue opportunities and resulted in a 15% growth in customer base expansion.
- Collected, analyzed, and reported customer feedback and product insights. These valuable insights contributed to shaping Bright Life's product development and business strategies, ultimately leading to the successful launch of two new product lines within the year.
- Managed stock levels at POSs to ensure a consistent and healthy supply for clients. This entailed a keen focus on inventory management, which led to a 10% reduction in stock wastage and a 12% improvement in order fulfillment efficiency.
Executive Technical Support (ETS)
Scicom (MSC) Berhad Malaysia
01.2010 - 01.2015
- Managed the technical support for SingTel residential customers, addressing internet, VoIP, and IPTV issues, and assisted in training new team members.
- Was transferred to Global Enterprise International in May 2014 as a Technical Support Engineer, offering first-level troubleshooting and timely responses for small enterprise SingTel Customers.
- In this role, I owned and tracked cases, reported call surges, managed incident classification and prioritization, and ensured efficient incident resolution.
- Managed customer expectations and notified team lead in the event of unusual surge in calls of a specific nature.
Personnel and Assistant Administrative Manager
Lincoln Consultsam Ltd
01.2003 - 12.2009
- Maintained an updated record of clients' contracts, managed payroll preparation, and supervised personnel activities to ensure efficient company operations. This encompassed coordinating administrative services, organizing company events, and preparing management reports.
- Participated in all internal and external meetings, addressed payment of tax, handled routine inquiries, document handling, data entry and managed office requisitions and petty cash.
Education
Master of Entrepreneurship -
Help University College
Kuala Lumpur, Malaysia01.2011
Bachelors of Industrial and Organizational Psychology -
Makerere University Kampala
Kampala, Uganda01.2008
Skills
- Strategic Planning
- Travel Coordination
- Schedule Management
- Accounting Procedures
- Stakeholder Management
- Event Coordination
- Logistics Coordination
- Database Maintenance
- Business Administration
- Master Calender Management
Referees
Ms. Joyce Nakalema
Chief Human Resource Officer
Uganda Electricity Generation Company Ltd
2joycenakalema@gmail.com
Tel: 0752897381
Ms. Fausta Nakaggwa
Administration Manager
FINCA Africa Operations
Fausta.nakaggwa@fincaimpact.com
Tel: 0752721000
Mr. Joram Byamatungo
Head HR and Administration
Afrexim Bank Uganda
jkbtungo@yahoo.com
Tel: 0789151384
Timeline
Executive Secretary
FINCA Uganda
06.2022 - Current
Personal Assistant to Managing Director
FINCA Uganda
01.2021 - 06.2022
Administration Assistant
FINCA Uganda
01.2017 - 01.2021
FINCA Bright Life Sales Agent
FINCA Uganda
01.2015 - 12.2016
Executive Technical Support (ETS)
Scicom (MSC) Berhad Malaysia
01.2010 - 01.2015
Personnel and Assistant Administrative Manager
Lincoln Consultsam Ltd
01.2003 - 12.2009
Master of Entrepreneurship -
Help University College
Bachelors of Industrial and Organizational Psychology -
Makerere University Kampala
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