Eunice Nabadda
Human resource Professional
Kira Municipality,Wakiso District
Summary
I am a personable and resourceful administrator with over three years of hands-on experience in office administration, human resources, and customer success within fast-paced fintech and banking environments. Currently pursuing a Postgraduate Diploma in Human Resource Management at Uganda Management Institute, I am passionate about creating supportive workplaces where both colleagues and clients feel valued. I have successfully led recruitment, onboarding, payroll management, and ensured regulatory compliance, consistently building motivated and high-performing teams. Known for my attention to detail, proactive problem-solving, and professionalism, I excel at streamlining processes and nurturing talent. I am enthusiastic about contributing to an organization where I can empower people, enhance operational efficiency, and support both daily management and strategic objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Support Supervisor
Wakandi Uganda Limited
08.2024 - Current
- Lead, motivate, and mentor a busy support team, ensuring fast and empathetic problem solving for all clients.
- Serve as the key contact for client relations, delivering clear, caring responses and building lasting trust.
- Oversee support operations, guide team development, and champion a positive culture of learning and customer care.
- Manage credit programs, invoices, and payment reminders, safeguarding company revenue and client satisfaction.
Customer Success Coordinator
Wakandi Uganda Limited
01.2024 - 07.2024
- Built strong client relationships, proactively re-engaged inactive users, and tailored training sessions to empower platform adoption.
- Collaborated with colleagues to organize engagement events and drive community growth.
- Tracked key success metrics and provided regular progress reports for management.
Office Administration and Finance
Wakandi Uganda Limited
02.2023 - 11.2023
- Managed full-cycle recruitment, onboarding, and staff records—bringing in talented people and helping them succeed.
- Ensured HR compliance and managed documentation for Board appointments, working closely with legal and regulatory contacts.
- Set up and organized a brand-new office space, coordinating with suppliers and service providers for a smooth transition.
- Planned events, managed travel for staff, and maintained financial systems, budgets, and expense reports in partnership with external accountants.
- Processed payroll and vendor payments on time while keeping transparent, organized records.
Operations Assistant (Bank Teller)
Commercial Bank of Africa
02.2016 - 12.2017
- Delivered accurate, friendly banking services and resolved client account issues efficiently.
Customer Experience Assistant
Commercial Bank of Africa
02.2015 - 01.2016
- Provided exceptional frontline service, answering queries and enhancing client loyalty.
Intern, Banking Officer
Post Bank Uganda Limited
06.2011 - 08.2011
- Supported day-to-day banking operations and customer service, quickly gaining proficiency in essential processes.
Education
Postgraduate Diploma - Human Resource Management
Uganda Management Institute
Uganda08.2025
Bachelor of Business Administration -
Makerere University
Uganda01.2013
Skills
- Employee Onboarding
- Office Administration
- Records Management
- Meeting Organization
- Event Organization
- Strong Communication
- Teamwork
- Problem Solving
- Attention to Detail
- Microsoft Office
- Customer relationship management
- Team leadership
- Client engagement
- Recruitment and onboarding
- Office administration
- Conflict resolution
- Policy enforcement
- Staff motivation
Certification
- Certificate in Digital Money, Digital Frontiers Institute, 2024
- UN Principles for Responsible Digital Payments, Digital Frontiers Institute, 2024
- Customer Service Excellence, Uganda Institute of Banking & Financial Services, 2015
- Basic Banking, Uganda Institute of Banking & Financial Services, 2015
- The Best Start in Life: Early Childhood Development, SDG Academy, 2021
References
- Mr. Ndyomugabi Calyst, Development Program Specialist/Economist, +256 774 321 717, calyst.ndyomugabi@finance.go.ug
- Prof. Eddy J Walakira, Ph.D., Associate Professor & Head, Dept. of Social Work and Social Administration, Makerere University, +256 772 490 330, eddy.walakira@mak.ac.ug
- Mrs. Caroline W. Wegoye, Magistrate Grade 1, The Supreme Court, Kampala, +256 701 602 519, cwemesa@judicature.go.ug, barbracaroline@gmail.com
Languages
- English, Fluent
- Luganda, Fluent
Timeline
Customer Support Supervisor
Wakandi Uganda Limited
08.2024 - Current
Customer Success Coordinator
Wakandi Uganda Limited
01.2024 - 07.2024
Office Administration and Finance
Wakandi Uganda Limited
02.2023 - 11.2023
Operations Assistant (Bank Teller)
Commercial Bank of Africa
02.2016 - 12.2017
Customer Experience Assistant
Commercial Bank of Africa
02.2015 - 01.2016
Intern, Banking Officer
Post Bank Uganda Limited
06.2011 - 08.2011
Postgraduate Diploma - Human Resource Management
Uganda Management Institute
Bachelor of Business Administration -
Makerere University
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