Eunice Nabadda
Nsasa- Kira Municipality
Summary
Dynamic and results-driven professional with extensive experience in customer success, support, and office administration. Proven expertise in administrative work and client relationship development. Adept at tracking client growth, analyzing data, and delivering tailored financial solutions. Fluent in English and Luganda, with a strong commitment to enhancing client satisfaction and team performance.
Overview
13
13
years of professional experience
Work History
Customer Success Coordinator
Wakandi Uganda Limited
2024.07 - Current
- Maintain accurate and up-to-date client records, ensuring effective portfolio management
- Monitor client system usage, re-engage inactive clients, and conduct weekly health checks to ensure optimal system use
- Identify knowledge gaps, schedule and deliver system training, and educate clients on maximizing system value
- Collaborate with team members to organize events and webinars to boost system engagement and client growth
- Track client growth, manage churn rates, and prepare weekly progress reports for management review.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
Customer Support Supervisor
Wakandi Uganda Limited
2023.12 - 2024.06
- Developed and implemented customer support processes to improve service quality and client satisfaction
- Monitored and evaluated team performance against customer satisfaction metrics and handled escalated inquiries
- Collaborated with cross-functional teams to resolve customer issues and analyzed feedback to identify improvement opportunities.
- Analyzed customer feedback to identify areas for improvement.
Sales Team Member
Wakandi Uganda Limited
2023.10 - 2023.12
- Drove new sales by engaging with potential clients and presenting company offerings effectively.
Office Administration and Finance
Wakandi Uganda Limited
2023.02 - 2023.10
- Managed office operations, including secretarial services, accounting partnerships, and marketing activities.
- Increased overall efficiency with the development and implementation of an effective filing system for documents and records management.
- Seamlessly managed both inbound and outbound correspondence ensuring timely responses that contributed to excellent client relations.
- Ensured timely completion of projects by effectively managing workloads and prioritizing tasks for the administrative team.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Reconciled account files and produced monthly reports.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Operations Assistant (Bank Teller)
Commercial Bank of Africa
2016.02 - 2017.12
- Processed banking transactions with high accuracy, balanced cash deposits, and resolved customer account issues
- Ensured up-to-date client records and adherence to financial procedures.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
Customer Experience Assistant
Commercial Bank of Africa
2015.02 - 2016.01
- Managed reception area, handled client requests, and ensured high levels of customer satisfaction
- Addressed inquiries and provided information about bank services effectively.
Intern Banking Officer
Post Bank Uganda Limited
2011.06 - 2011.08
- Assisted with customer inquiries, issued bank statements, and contributed to bank reconciliation statements.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
UN Principles for Responsible Digital Payments -
Digital Frontiers Institute
07.2024
Certificate in Digital Money -
Digital Frontiers Institute
05.2024
Bachelor of Business Administration -
Makerere University
01.2013
Skills
- Customer Service and Relationship Management
- Financial Record Keeping and Reporting
- Proficient in MS Office Suite and Company Software
- Strong Communication Skills (Verbal and Written)
- Attention to Detail and Process Adherence
- Effective Time Management and Problem Solving
- Fluent in English and Luganda
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
Phonenumbers
- +256 774 248 206
- +256 705 240 809
References
- Mr. Ndyomugabi Calyst, Development Program Specialist/Economist, USAID Uganda, +256 774 321 717, +256 772 138 455, calyst.ndyomugabi@finance.go.ug
- Mr. Eddy J Walakira Ph.D., Associate Professor and Head of Department, Department of Social Work and Social Administration, Makerere University, +256 772 490 330, eddy.walakira@mak.ac.ug
- Mrs. Caroline W. Wegoye, Magistrate Grade 1, The Supreme Court, Kampala, +256 701 602 519, cwemesa@judicature.go.ug / barbracaroline@gmail.com
Training
- The Best Start in Life: Early Childhood Development for Sustainable Development (SDG Academy), August 2021
- Basic Banking (Uganda Institute of Banking and Financial Services), March 2015
- Customer Service Excellence (Uganda Institute of Banking and Financial Services), June 2015
Languages
English
Proficient
C2
Luganda
Proficient
C2
Timeline
Customer Success Coordinator
Wakandi Uganda Limited
2024.07 - Current
Customer Support Supervisor
Wakandi Uganda Limited
2023.12 - 2024.06
Sales Team Member
Wakandi Uganda Limited
2023.10 - 2023.12
Office Administration and Finance
Wakandi Uganda Limited
2023.02 - 2023.10
Operations Assistant (Bank Teller)
Commercial Bank of Africa
2016.02 - 2017.12
Customer Experience Assistant
Commercial Bank of Africa
2015.02 - 2016.01
Intern Banking Officer
Post Bank Uganda Limited
2011.06 - 2011.08
UN Principles for Responsible Digital Payments -
Digital Frontiers Institute
Certificate in Digital Money -
Digital Frontiers Institute
Bachelor of Business Administration -
Makerere University
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