Summary
Overview
Work History
Education
Skills
Professional and Certified Caretaker
Referees
Timeline
Generic

Eve Kamahoro

Kampala,102

Summary

Knowledgeable Records Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

8
8
years of professional experience

Work History

Book Cafe Operations Manager

Peek A Book Limited
03.2024 - Current
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Increased profit by streamlining operations.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

HotelOperations and Front Desk Manager

Jefflen Industrial Solutions/Set and Rise Hotel
02.2023 - 03.2024
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
  • Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Streamlined check-in and check-out processes for a smoother guest experience.

Librarian Assistant

Peek a BooK Limited
04.2020 - 05.2022
  • Played an instrumental role in inventory management, conducting routine audits to maintain accurate records of available resources.
  • Participated in ongoing professional development to stay current on trends and best practices in library services.
  • Upheld strict standards of confidentiality when handling patron information in accordance with data privacy regulations.
  • Streamlined circulation processes by expertly managing check-in and check-out procedures for various materials.
  • Supported librarians in maintaining an organized, up-to-date collection through meticulous cataloging and shelving tasks.
  • Ensured timely acquisition of new materials by processing purchase requests and monitoring delivery timelines.
  • Enhanced library user experience by providing efficient assistance in locating and accessing materials.
  • Placed books on proper shelves when returned to circulation.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained secure environment by monitoring visitors at front desk.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Helped children select appropriate reading level library books.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Processed receipt of new book, audio visual and computer software inventory.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
  • Kept detailed records of lending transactions and library users.

Short Term Records Management Trainee

Uganda Revenue Authority
03.2017 - 03.2018
  • Gained knowledge of company policies, protocols and processes.
  • Improved management skills by participating in rigorous training programs and workshops.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Handled day-to-day customer or client questions via telephone or email.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
  • Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
  • Improved operational efficiency with implementation of new inventory management system.

Education

Bachelor's in Records And Archives Management - Records And Archives Management

Makerere University
Kampala,Uganda
02-2017

Uganda Advanced Certificate of Education

Mpoma Girls' School
Mukono,Uganda
01-2013

Uganda Certificate of Education

St.Joseph of Nazareth High School
Kavule,Katende
01-2011

Primary Leaving Examinations

St.Thereza Namilyango Girls' School
Seeta,Mukono
01-2007

Skills

  • Problem-solving
  • MS office
  • Operations management
  • KPI tracking
  • Decision-making
  • Workflow optimization
  • Employee motivation
  • Client relationships
  • Team leadership
  • Staff management
  • Organizational management

Professional and Certified Caretaker

I trained and gained a diploma in caretaking for different people at the Alison school in United Kingdom which has helped me to learn different people management skills that i believe I am great at.

Referees

Iwanve Geofrey Wavamuno

Director

Jefflen Industrial Solutions

+256782041840

jeffwavamuno@gmail.com


Fred Raymond Karera

Director

Peek a book limited

+256759626699

fkarera@gmail.com

Timeline

Book Cafe Operations Manager

Peek A Book Limited
03.2024 - Current

HotelOperations and Front Desk Manager

Jefflen Industrial Solutions/Set and Rise Hotel
02.2023 - 03.2024

Librarian Assistant

Peek a BooK Limited
04.2020 - 05.2022

Short Term Records Management Trainee

Uganda Revenue Authority
03.2017 - 03.2018

Bachelor's in Records And Archives Management - Records And Archives Management

Makerere University

Uganda Advanced Certificate of Education

Mpoma Girls' School

Uganda Certificate of Education

St.Joseph of Nazareth High School

Primary Leaving Examinations

St.Thereza Namilyango Girls' School

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Eve Kamahoro