EVELYN NAKIMERA
Kampala,EAST AFRICA
Summary
Dynamic professional with a proven track record at FOTOGENIX LTD, excelling in customer satisfaction and retention through outstanding communication and organizational skills and a Customer service professional with proven ability to drive sales and build strong client relationships.
Known for collaborative team efforts and achieving results through adaptability and reliability. Skilled in conflict resolution and upselling techniques, embodying customer-first mindset.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Sales and Service Expert
FOTOGENIX LTD
04.2018 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
- Completed call documentation while speaking with customers.
- Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
- Processed orders, service requests and applied information to customers.
- Maintained [70]% conversion rate on new contacts by using persuasive communication skills.
Administrative Secretary
RWENZORI COMMODITIES LTD
10.2016 - 10.2017
- Provided clerical support to company employees by copying and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements. For example preparing paper work for like 10-15 trucks a day
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Kept reception area clean and neat to give visitors positive first impression.
Administrative Receptionist
GAME CONCEPTS LTD
11.2013 - 02.2015
- Enhanced workflow efficiency by effectively prioritizing tasks.
- Utilized shared resources and provided support as required.
- Boosted office morale by organizing team-building events such as parties and trainings.
- Placed timely orders (like 20 orders a day) to prevent shortages and ensure resource availability.
- Facilitated new hire onboarding through the provision of orientation materials.
Education
BACHERLORS DEGREE IN COMPUTER SCIENCE - COMPUTER SCIENCE
KAMPALA INTERNATIONAL UNIVERSITY
GABA ROAD KANSANGA - KAMPALA11-2012
UGANDA ADVANCED CERTIFICATE OF EDUCATION - UACE
ST. THERESA GIRLS SS BWANDA
BWANDA - MASAKA12-2002
UGANDA CERTIFICATE OF EDUCATION - UCE
CHRIST THE KING GIRLS SSS KALISIZO
KALISIZO12-1999
Skills
- Organization
- Financial transactions
- Interpersonal skills
- Excellent communication skills
Affiliations
- CAPITAL FM 91.3 in delivering a perfect Big wedding to the best couple voted
Certification
- Google Analytics Individual Qualification (IQ) – Google.
I LOVE READING
Reading as a hobby helps me to be in a good mood, be updated and helps me spend and utilize my leisure time perfectly.
Additional Information
Iam a confident person, very hard and smart work, i love beating deadlines and i hate failure. Iam a very fast learner and i mingle well with people.
Languages
Luganda, Rutooro
Native language
English
Accomplishments
- Supervised team of [100] staff members.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Learning and discovering;
Music and dancing
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leaveSoftware
Office 365
Microsoft office and database
Editing software
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Music and dance
Music soothes my soul, calms me down and revives me. Dancing put me in good moods and helps me exercise
Timeline
Customer Sales and Service Expert
FOTOGENIX LTD
04.2018 - Current
Administrative Secretary
RWENZORI COMMODITIES LTD
10.2016 - 10.2017
Administrative Receptionist
GAME CONCEPTS LTD
11.2013 - 02.2015
BACHERLORS DEGREE IN COMPUTER SCIENCE - COMPUTER SCIENCE
KAMPALA INTERNATIONAL UNIVERSITY
UGANDA ADVANCED CERTIFICATE OF EDUCATION - UACE
ST. THERESA GIRLS SS BWANDA
UGANDA CERTIFICATE OF EDUCATION - UCE
CHRIST THE KING GIRLS SSS KALISIZO
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