EVELYN MIRIAM NALUSWA NANKABIRWA

Passenger Handling/ Check-in

• Document verification to make sure the passenger is the rightful owner of the documents.
• Weighing ,tagging,printing boarding passes and business lounge passes.
• Allocating and changing seats for passengers.
• Making PA announcements such as check-in open, pre boarding call, boarding call.
• Using the Amadeus Altea system for check-in.
• Asking security questions whilst checking-in a passenger.
• Leading passengers to the aircraft stand.
• Informing passengers of flight delays, flight changes and offering alternatives as they wait in the lounge.

Cabin Grooming

• removing and replacing headrests
• Wiping seats and tables in the cabin
• Crossing seatbelts.
• Hooving cabin interior carpet after every flight
• Cleaning the lavatory which involves replacing tissue rolls, handwash and disinfectant.
• Emptying the galley trash bin.
• Providing blankets, extra sickness bags, pillow covers, trash bags, magazines for the flights.

Baggage Tracing

• Following SOPs to resolve all baggage discrepancy cases.
• Delivering exceptional service to all passengers by managing lost and found, handle damaged baggage
• Offering alternative solutions for settling baggage claims and assisting passengers.
• Tracing missing baggage thoroughly, arranging prompt delivery of mishandled baggage, record irregularities and follow up with passengers.
• Updating passengers daily pn the status of their baggage, ensure phone calls are answered promptly with sufficient responses and update for all information for passengers.

Load Control

• Ensuring accurate computation of aircraft weight and balance.
• Ensuring on time departure without compromising safety.
• Calculating accurately and optimizing fuel consumption and load planning
• Preparing and communicating with loading personnel, a load plan that is in line with aircraft loading instructions process.
• Considering fuel loads, distribution, aircraft equipment, planned dead load, expected passenger load, fuel efficiency, special loads in accordance with aircraft manufacturer and company limitations.

• Greeting and welcoming guests to the hotel.
• Keeping the reception area clean and tidy.
• Document verification at front desk as per hotel policy in order for a guest to book a stay at the hotel.
• Informing guests types of rooms available and additional services offered.
• Relying information to guests about possible touring attractions nearby the hotel.
• Receiving phone calls and replying emails from guests.

• Photocopying, scanning,, typing, printing office documents.
• Keeping the office space clean and tidy at all times.
• Recording daily company produce. expiry date, manufacturing date, batch number, texture, color, weight, and product name.
• Receiving company phone calls and making surveys to know customer feedback on products.