EVELYN NASSANGA
Kampala,Uganda
Summary
Dedicated Office Assistant with over 5 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of customer care service . Resourceful and experienced worker offering expertise in customer care service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Office Assistant
Uganda Warehouse Receipt System Authority
Kampala, UG
08.2017 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Supported staff on special assignments and ad hoc projects.
Cashier
Buswa Trading Centre
Kampala, Nakaseero
06.2013 - 05.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Diploma In Cousemetology - Health Management And Clinical Assistance
Pivot Point
Kenya 04.2010 - 04.2012
People Skills -
Pivot Point
Kenya 04.2011 - 04.2012
Introduction To Office And Administration Management - Administrative Assistance And Secretarial Science
Alison International University
Ireland 01.2023 - 02.2023
Diploma In Wear House Management - Business Administration And Management
Alison International University
Ireland 04.2023 - Current
Certificate In Retail Management Merchandising Sales And Customer Communication - Business
Alison International University
Ireland 12.2021 - 02.2023
Diploma In Retail Management - Business Management
Alison University
Ireland 02.2020 - 02.2023
Certificate In Customer Service Skills - Administrative Assistance And Secretarial Science
Alison International University
Ireland 01.2023 - 02.2023
Skills
Employee training and development
undefinedTimeline
Diploma In Wear House Management - Business Administration And Management
Alison International University
04.2023 - Current
Introduction To Office And Administration Management - Administrative Assistance And Secretarial Science
Alison International University
01.2023 - 02.2023
Certificate In Customer Service Skills - Administrative Assistance And Secretarial Science
Alison International University
01.2023 - 02.2023
Certificate In Retail Management Merchandising Sales And Customer Communication - Business
Alison International University
12.2021 - 02.2023
Diploma In Retail Management - Business Management
Alison University
02.2020 - 02.2023
Office Assistant
Uganda Warehouse Receipt System Authority
08.2017 - Current
Cashier
Buswa Trading Centre
06.2013 - 05.2016
People Skills -
Pivot Point
04.2011 - 04.2012
Diploma In Cousemetology - Health Management And Clinical Assistance
Pivot Point
04.2010 - 04.2012
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