EVELYN NALUSWA MIRIAM NANKABIRWA

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Working effectively in fast-paced environments.
• Advising the Academy on training policies, standards, and content.
• Offering strategic guidance on the development and delivery of IATA training programs.
• Instructing IATA Airline Crew and Customer Service courses.
• Assisting in instructor evaluations, student assessments, and training quality assurance.
• Upholding the standards and values of Academy.
• Being available on agreed upon dates for consultation and support when needed
• Being available for regulatory audits, inspections, or any official compliance exercises.
• Assisting in enrollment, admission and course placement at the academy.
• Resolved problems, improved operations and provided exceptional service by 80%.
• Worked well in a team setting, providing support and guidance.

Passenger Handling/ Check-in

• Document verification to make sure passengers is rightful owner of documents.
• Allocating and changing seats for passengers.
• Provided administrative support to supervisors and colleagues, ensuring smooth running of daily operations.
• Managed multiple tasks simultaneously while maintaining excellent attention to detail and accuracy in all deliverables.
• Weighing, tagging, printing boarding passes and business lounge passes.
• Making PA announcements such as check-in counters open, pre boarding call, boarding call.
• Using Amadeus Altea system for check-in.
• Asking security questions whilst checking in passengers to ensure 99% onboard safety and that they packed baggage themselves.
• Leading passengers to aircraft stand.
• Informing passengers of flight delays, flight changes and offering alternatives as they wait in lounge.

Cabin Grooming

• Wiping seats and tables in cabin
• Crossing seatbelts
• Cleaning cabin interior carpet after every flight.
• Cleaning lavatory which involves replacing tissue rolls, handwash disinfectant.
• Emptying galley trash bin.
• Providing blankets, extra sickness bags, pillow covers, headrests, trash bags, magazines for flight.
• Changing headrests.

Baggage Tracing

• Following SOPs to resolve all baggage discrepancy cases.
• Delivering exceptional service to all passengers by managing lost and found, handle damaged baggage.
• Offering alternative solutions for settling baggage claims and assisting passengers.
• Tracing missing baggage thoroughly, arranging prompt delivery of mishandled baggage, record irregularities and follow up with passengers.
• Updating passengers daily on status their baggage, ensure phone calls are answered promptly with sufficient responses and update for all information for passengers.

Load Control

• Ensuring accurate computation of aircraft weight and balance.
• Ensuring on time departure without compromising safety.
• Calculating accurately and optimizing fuel consumption and fuel planning.
• Preparing and communicating loading personnel, load plan that is in line with aircraft loading instructions process.
• Considering fuel loads, distribution, aircraft equipment, planned dead load, expected passenger load, fuel efficiency, special loads in accordance with aircraft manufacturer and company limitations.
• Enhanced collaboration within team through regular meetings, brainstorming sessions, and team-building activities.
• Streamlined workflows by creating comprehensive process documentation for critical tasks within the department.
• Handled sensitive information with discretion while maintaining confidentiality at all times.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintained confidentiality of information regarding clients and company.
• Confirmed over 100 bookings, communicated with clients, and updated client records.
• Document verification at front desk as per hotel policy in order for a guest to book a stay at the hotel.
• Informing guests types of rooms available and additional services offered.
• Corresponded with clients through email, telephone, or postal mail.
• Resolved customer complaints.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Maintained appropriate filing of personal and professional documentation.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Recording daily company produce, expiry date, manufacturing date, batch number, texture, color, weight, and product name.
• Used discretion when handling confidential information.
• Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
• Contributed to strategic planning sessions, prepared comprehensive meeting minutes for future reference.
• Routed over 30 incoming mail and messages to relevant personnel without delay.