Fadhila Saad (M.A.P.M)

• Led strategic initiatives to enhance organizational performance and stakeholder engagement.
• Facilitated board meetings, ensuring alignment on key business objectives and governance practices.
• Oversaw risk management strategies, promoting transparency and accountability across operations.
• Collaborated with executive leadership to define long-term vision and mission alignment.
• Mentored board members in effective decision-making processes and best governance practices.

• Analyzed industry trends to inform decision-making processes and strategic planning efforts.
• Evaluated proposals and recommendations, ensuring alignment with organizational goals and values.
• Facilitated collaboration among board members to align on key initiatives and objectives.
• Provided strategic guidance to enhance organizational effectiveness and governance structures.
• Cultivated relationships with stakeholders to strengthen community engagement and support initiatives.
• Assisted in crisis management by leveraging personal expertise and experience to guide the executive team through challenging situations.
• Supported company''s pursuit of innovation by staying informed on emerging technologies, market trends, and competitive landscape analysis.
• Participated in regular board meetings to provide constructive feedback on proposed projects or plans that aligned with the organization''s mission statement.
• Served as a liaison between the executive team and shareholders during annual meetings to communicate progress updates effectively.

Major Duties as Managing Director
1️⃣ Hospitality Industry: Training & Work Placement
- Establish partnerships with airlines, hotels, and cruise ships to provide internship and work readiness programs for aspiring professionals.
- Develop structured training programs that align with industry standards, ensuring candidates gain practical skills for career success.
- Oversee the matching process to connect qualified interns and job seekers with relevant employers.
2️⃣ Global University Collaboration
- Work with universities in Europe and the USA to create internship placements for their students within Ugandan organizations, helping them gain cross-cultural work experience
- Develop a streamlined process for incoming students, ensuring they receive mentorship, orientation, and hands-on industry exposure.
- Strengthen Uganda’s role as a hub for international career exchange, promoting local businesses as valuable training grounds.
3️⃣ Partnerships with Recruitment Companies
- Collaborate with Ugandan recruitment firms to design intensive, up-to-date pre-departure programs for individuals heading abroad for work.
- Incorporate realistic job expectations, cultural adaptation training, and professional readiness sessions*, ensuring candidates excel in global workplaces.
- Track and support participants post-placement, ensuring long-term success and employer satisfaction.
4️⃣ Government Engagement & Policy Advocacy
- Partner with government agencies to advocate for better career mobility policies and skill development programs.
- Work with the Ministry of Education & Labor to align Phynx Careers’ training initiatives with Uganda’s national employment framework.
- Seek government grants or subsidies to support training programs that prepare Ugandans for competitive international career opportunities

• Proved successful working within tight deadlines and a fast-paced environment.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed strong communication and organizational skills through working on group projects.
• Learned and adapted quickly to new technology and software applications.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Proven ability to develop and implement creative solutions to complex problems.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Gained strong leadership skills by managing projects from start to finish.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Gained extensive knowledge in data entry, analysis and reporting.
• Demonstrated strong organizational and time management skills while managing multiple projects.

As the Director of Programs at Eduserv Education Agency, I lead strategic initiatives to expand partnerships, develop impactful programs, and enhance operational efficiency. Our mission is to provide students with opportunities for higher education, vocational training, and professional development through global collaborations with universities, colleges, and training institutions.
Key Achievements & Responsibilities:
Partnership Expansion: Grew our university network from 3 to 15 partners, securing 8 MOUs with 6 more in progress. Built strong relationships with stakeholders to align programs with institutional and student needs.
Program Development: Launched new offerings in hospitality, caregiving, and more, increasing revenue by 20%. Enhanced digital marketing strategies to boost online engagement by 25%.
Operational Efficiency: Implemented cost-saving webinar strategies, reducing event costs by 50% while engaging over 5,000 students. Trained and onboarded 15+ team members, fostering a cohesive and skilled workforce.
Program Management: Established clear work structures, manuals, and designed the "Ignition" work readiness program, increasing student engagement by 20%.
Client & Partner Relations: Maintained strong client relationships, delivering tailored solutions and ensuring satisfaction. Facilitated collaboration with partner institutions to meet industry standards.
Public Relations & Branding: Enhanced brand visibility through social media management, press campaigns, and strategic PR initiatives.
Innovation & Continuous Improvement: Introduced business tracking systems to optimize client and operational management. Pursued professional development through leadership and industry-specific workshops.
Financial & Strategic Planning: Contributed to significant revenue growth through innovative program launches. Led long-term planning initiatives, ensuring alignment with organizational objectives.

Eduserv Education Agency is a registered education agency that coordinates international training and student exchange programs in agriculture, hospitality, nursing, and teaching.
-Set Up Functional Work Systems: Established work structures, employee manuals, and onboarding manuals.
Redefined Team Roles: Clarified roles, set up KPIs, and defined performance metrics.
-Launched Social Media Platforms: Set up and managed all social media accounts.
-Rehauled Website: Improved website as part of brand management.
-Created content and conducted webinars to engage the audience.
- Developed relationships with universities and secured engagement opportunities.
-Expanded University Engagements: Visited 8 universities within the first year, planning all logistics and leading the team.
-Ensured participation in numerous networking events and conferences, both virtually and physically.
-Forged relationships with Ecosystem partners.
-Created the "Ignition" work readiness program.
-Launched and managed a successful student ambassador program, starting with 12 ambassadors, from 12 local universities.
-Upskilling Team Members: Conducted short upskilling courses for team development.
-Authored Ambassador Handbook: Wrote the handbook, curated incentives, and set up performance trackers.
- Facilitated Liaison Work: Acted as the key liaison between Eduserv, students, and partners, ensuring smooth communication and collaboration.

Tools Used
Google Sheets: Developed trackers for performance, CRM, sales, and data collection.
Google Workspace: Used Docs, Slides, and Drive for documentation and presentations.
Social Media Platforms: Managed campaigns on Facebook, LinkedIn, and Twitter.
Graphic Design Tools: Collaborated with the graphics team using Canva and Adobe Creative Cloud.
Zoom/Webex: Conducted virtual meetings and webinars.
WhatsApp: Coordinated with university students and managed community engagement.

• Proved successful working within tight deadlines and a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Paid attention to detail while completing assignments.
• Gained strong leadership skills by managing projects from start to finish.
• Self-motivated, with a strong sense of personal responsibility.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Cultivated interpersonal skills by building positive relationships with others.
• Applied effective time management techniques to meet tight deadlines.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Proven ability to learn quickly and adapt to new situations.
• Developed and maintained courteous and effective working relationships.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Built relationships with customers and community to establish long-term business growth.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Organized promotional events and interacted with community to increase sales volume.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Prepared sales presentations for clients showing success and credibility of products.

• Managed event logistics and operations.
• Coordinated schedules and timelines for events.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Worked under pressure and met deadlines while maintaining composure in difficult situations.
• Drove excellent guest service for events and conducted evaluations after completion.
• Created, maintained and distributed event orders.
• Maintained and distributed information for functions and events.
• Designed and implemented efforts to publicize events and promote sponsorships.
• Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
• Reviewed event bills to confirm accuracy and approve payment.
• Brainstormed and implemented creative event concepts and themes.
• Arranged availability of audio-visual equipment, transportation and displays for various types of events.
• Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
• Attended conferences and events to stay up-to-date with industry trends and planning standards.
• Hired, trained and supervised volunteers and support staff required for events.
• Evaluated and selected service providers and vendors according to customer requirements.
• Developed post-event reports to determine effectiveness of each event.

• Analyzed suitable colors, cuts and designs for clients outfits, jewelry and makeup.
• Curated and prepared apparel and accessories for photo shoots.
• Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
• Developed wardrobes for over [Number] clients to promote public image and self-confidence.
• Helped clients create new outfits with existing clothing and accessories.
• Assembled head-to-toe fashion ensembles for specific occasions and events such as [Type] and [Type] events.
• Built lasting relationships through personal interaction and savings incentives to preserve clientele.
• Managed wardrobe and accessory collections, keeping items in pristine condition.
• Developed signature looks for celebrities and models for appearances, photo shoots and runway shows.
• Designed creative concepts and styling direction for fashion shows.
• Researched current fashion trends to create on-trend looks for editorial and commercial projects.
• Worked closely with vendors to secure garments, accessories and props for styling projects.
• Provided education and guidance to clients on fashion trends and styling techniques.
• Assisted in styling of shoots for print and television advertisements.
• Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles.
• Coordinated with design teams to develop custom pieces for unique styling opportunities.
• Collaborated with photographers and designers to create innovative and visually appealing looks.
• Created comprehensive proposals outlining styling concepts and concepts for seasonal looks.
• Interacted with high-end luxury brands to obtain samples for styling projects.

• Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Maintained relationships with personnel using strong collaboration and teamwork skills.
• Developed strong written and verbal communication skills.
• Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
• Updated and maintained employee records to respond quickly to requests for information.
• Drafted technical documents, social media posts and internal memoranda.
• Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
• Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
• Created and updated tracking spreadsheets using MS Excel.
• Assisted with performance evaluations and identified areas for improvement to provide opportunities for growth.
• Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
• Supported efforts to optimize employee engagement, diversity and inclusion.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Administered employee benefits programs and assisted with open enrollment.
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Developed and implemented onboarding and orientation programs for new employees.
• Collaborated with managers to identify and address employee relations issues.
• Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

• Guided strategic planning initiatives to enhance organizational effectiveness and governance.
• Collaborated with executive leadership to define mission, vision, and long-term goals.
• Evaluated policy proposals and operational strategies for alignment with organizational objectives.
• Facilitated board meetings, ensuring productive discussions and decision-making processes.
• Analyzed financial reports to support budgetary decisions and resource allocation strategies.
• Fostered stakeholder relationships to promote transparency and community engagement.
• Led strategic initiatives that improved operational efficiencies across various departments.
• Drove strategic planning efforts to align with company vision and long-term objectives.
• Assisted with development of organizational budgets and resource allocation plans.
• Reviewed financial reports, budgets, and audit results to monitor the organization''s fiscal health.
• Provided guidance and leadership on strategic planning initiatives and organizational development.
• Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
• Researched potential local, regional, and national funders and assisted in relationship building.

• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Developed and implemented strategies to uphold safety and security of guests.
• Planned and implemented promotional activities to increase customer satisfaction.
• Conducted regular training sessions for staff to keep up to date with customer service practices.
• Oversaw regulated greeting and internal processing of guests upon arrival.
• Orchestrated temporary storage and delivery of luggage items for guests upon request.
• Coached and developed associates to improve soft skills and recovery techniques.
• Surveyed guests to check for areas in need of improvement.
• Monitored guest feedback, using to improve service and departmental operations.
• Enhanced response and resolution systems to meet changing demands.
• Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
• Motivated and rewarded employees to improve engagement.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Evaluated and promptly resolved lodging facility operational issues.
• Developed and implemented promotional strategies to increase occupancy.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Fostered safe lodging environment with reliable and effective security services.
• Created and managed accurate occupancy forecasts and budgets.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Planned and executed marketing activities to improve property brand and increase revenue.
• Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
• Assisted with development and distribution of marketing materials for facility.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Implemented successful strategies to increase customer satisfaction.
• Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
• Oversaw day-to-day operations of 1500-room hotel with staff of over 100 employees.