Community involvement
Fadhila Saad (M.A.P.M)
PROJECT MANAGER
Kampala
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
6
6
Certificates
2
2
Languages
Work History
Country Program Manager
Quality Visa Ltd
Kampala
01.2021 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Senior Project Development Manager
FSL Consults
Kampala
03.2015 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Business Development Manager
YUNGA Technologies
Kampala
07.2018 - 07.2019
- Built relationships with customers and community to establish long-term business growth.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Prepared sales presentations for clients showing success and credibility of products.
Events Team Coordinator
Zimba WOMEN conference
Kampala
01.2016 - 03.2017
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Drove excellent guest service for events and conducted evaluations after completion.
- Created, maintained and distributed event orders.
- Maintained and distributed information for functions and events.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Reviewed event bills to confirm accuracy and approve payment.
- Brainstormed and implemented creative event concepts and themes.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Hired, trained and supervised volunteers and support staff required for events.
- Evaluated and selected service providers and vendors according to customer requirements.
- Developed post-event reports to determine effectiveness of each event.
Style Consultant
Coca cola rated next
Kampala
01.2014 - 01.2015
- Analyzed suitable colors, cuts and designs for clients outfits, jewelry and makeup.
- Curated and prepared apparel and accessories for photo shoots.
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
- Developed wardrobes for over [Number] clients to promote public image and self-confidence.
- Helped clients create new outfits with existing clothing and accessories.
- Assembled head-to-toe fashion ensembles for specific occasions and events such as [Type] and [Type] events.
- Built lasting relationships through personal interaction and savings incentives to preserve clientele.
- Managed wardrobe and accessory collections, keeping items in pristine condition.
- Developed signature looks for celebrities and models for appearances, photo shoots and runway shows.
- Designed creative concepts and styling direction for fashion shows.
- Researched current fashion trends to create on-trend looks for editorial and commercial projects.
- Worked closely with vendors to secure garments, accessories and props for styling projects.
- Provided education and guidance to clients on fashion trends and styling techniques.
- Assisted in styling of shoots for print and television advertisements.
- Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles.
- Coordinated with design teams to develop custom pieces for unique styling opportunities.
- Collaborated with photographers and designers to create innovative and visually appealing looks.
- Created comprehensive proposals outlining styling concepts and concepts for seasonal looks.
- Interacted with high-end luxury brands to obtain samples for styling projects.
Human Resources Intern
Yellow Taxi Cab & Taxi Services
Kampala
01.2006 - 07.2008
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Developed strong written and verbal communication skills.
- Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
- Updated and maintained employee records to respond quickly to requests for information.
- Drafted technical documents, social media posts and internal memoranda.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Created and updated tracking spreadsheets using MS Excel.
- Assisted with performance evaluations and identified areas for improvement to provide opportunities for growth.
- Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
- Supported efforts to optimize employee engagement, diversity and inclusion.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Administered employee benefits programs and assisted with open enrollment.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Guest Relations Manager
IMPERIAL GROUP OF HOTELS
Kampala
05.2004 - 12.2005
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Developed and implemented strategies to uphold safety and security of guests.
- Planned and implemented promotional activities to increase customer satisfaction.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Orchestrated temporary storage and delivery of luggage items for guests upon request.
- Coached and developed associates to improve soft skills and recovery techniques.
- Surveyed guests to check for areas in need of improvement.
- Monitored guest feedback, using to improve service and departmental operations.
- Enhanced response and resolution systems to meet changing demands.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Motivated and rewarded employees to improve engagement.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Evaluated and promptly resolved lodging facility operational issues.
- Developed and implemented promotional strategies to increase occupancy.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Fostered safe lodging environment with reliable and effective security services.
- Created and managed accurate occupancy forecasts and budgets.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Assisted with development and distribution of marketing materials for facility.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented successful strategies to increase customer satisfaction.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Oversaw day-to-day operations of 1500-room hotel with staff of over 100 employees.
Education
Professional Certificate - Project Management
Google
Online 04.2022 - 07.2022
How To Manage A Remote Team - Remote Work Specialist
GITLAB
ONLINE 07.2022 - 09.2022
Bachelor of Arts - English Language And Literature
Makerere University
Kampala, Uganda 09.2000 - 11.2003
Skills
Proficient in Asana
undefinedAffiliations
Association of Project Management
https://www.credly.com/badges/2d84ee0e-dea0-4d5a-b2cb-ca287ac05966/linked_in_profile
Certification
Google Project Management , Coursera- April 2022-jJuly 2022
Interests
Travelling
Visual Story telling
Photography
Reading
Studying online to learn new skills
Art and creative crafts
Swimming
Dancing
Timeline
Project Execution : Running the Project
05-2023
How To Manage A Remote Team - Remote Work Specialist
GITLAB
07.2022 - 09.2022
Agile Project Management
06-2022
Professional Certificate - Project Management
Google
04.2022 - 07.2022
Project Initiation: Starting a Successful Project
03-2022
Foundations of Project Management
03-2022
Country Program Manager
Quality Visa Ltd
01.2021 - Current
Business Development Manager
YUNGA Technologies
07.2018 - 07.2019
Events Team Coordinator
Zimba WOMEN conference
01.2016 - 03.2017
Senior Project Development Manager
FSL Consults
03.2015 - Current
Style Consultant
Coca cola rated next
01.2014 - 01.2015
Human Resources Intern
Yellow Taxi Cab & Taxi Services
01.2006 - 07.2008
Guest Relations Manager
IMPERIAL GROUP OF HOTELS
05.2004 - 12.2005
Bachelor of Arts - English Language And Literature
Makerere University
09.2000 - 11.2003
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