FAITH CHELANGAT

Experienced and customer-focused hospitality professional with a background in the food and beverage industry. With 3 years of experience as a waitress in a renowned 4-star hotel and café, have honed skills to excel in 5-star hotels worldwide. Known for creating, building, and maintaining positive and long-term relationships with peers, management, and customers, Am a strong team player with exceptional attention to detail. Additionally, have experience in reservations, hosting, and food and beverage. Skills include customer service, communication, and VIP guest management. Committed to exceeding customer expectations, Am dedicated to contributing to a team that prioritizes quality service and guest satisfaction. As a motivated waitress with an engaging personality and flexible approach, Am upbeat, friendly, and always anticipate customer needs to facilitate enjoyable dining experiences. Am trained in POS systems and table-side serving, with superior knowledge of ethnic dining and a dedication to creating fantastic dining experiences. Possess great salesmanship skills while maintaining speed and accuracy even during high-traffic times. Having developed exceptional customer service skills in a fast-paced restaurant environment, am now seeking to transition into a new field where can leverage strong abilities in communication, teamwork, and problem-solving to excel in a new professional setting.

• Supervised team of 20 staff members.
• Collaborated with team of 15 in the development of efficient upselling methods.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

During my year as a waitress, I enjoyed engaging with travelers who often shared their experiences. This sparked my interest in combining my love for hospitality with an adventurous setting like a cruise ship.
I see a cruise ship role as an incredible opportunity for professional growth while embracing the adventure of working at sea and learning from different cultures.