Lazarus Omaria
Fort Portal
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
Receptionist/Shift supervisor
Nyaika Hotel
03.2022 - Current
- As a Shift supervisor, I perform routine supervisory tasks while the Front Office manager is away: supervise; i.e. supervise front office staff, overseeing daily operations. I have successfully resolved a number of guests complaints leading to high improvement in guests satisfaction scores.
- Duties and responsibilities.
- Overseeing operations in the Hotel
- Ensuring accurate communication is provided to all guests
- Handling guests complains and providing required solutions
- Assist with scheduling front office staff to ensure busy periods are covered properly
- Maintain health and safety standards in the hotel
- Assist with coordination among within the hotel
- Checking in and checking out guests
- Handling reservations/bookings
Night auditor’s Reliever
Nyaika Hotel
02.2021 - Current
- I oversee front desk/accounts and assist the manager in running the Hotel effectively and efficiently
- Duties and responsibilities.
- Verifying posted entries to guest and non-guest accounts
- Balance all front office accounts
- Review guests’ transactions against established limits
- Resolve room status and rate discrepancies
- Carry out day close at front office and all outlets
- Maintaining all books of original entry including cashbooks, receipt books and vouchers
- Handling guest complaints
- Checking in and checking out guests.
Night auditor and receptionist
Nyaika Hotel
06.2020 - 02.2021
- Trained as Night auditor and receptionist at Nyaika Hotel.
Bellboy
Nyaika Hotel
03.2020 - 02.2021
- Worked as Bellboy at Nyaika Hotel.
- Duties and responsibilities.
- Welcoming guests in the Hotel
- Handling guests’ luggage on arrival and departure
- Escorting and directing guests
- Arranging transportation for the guests
- Organizing wake up calls for guests
Secretary
Ask-With-Out Shame project Eastern Uganda
02.2019 - 11.2019
- Duties and Responsibilities.
- Registering all members in the project
- Recording all minutes for project meetings
- Dealt without-going and incoming members in the project
- Organizing project meetings
Education
UACE - Uganda Advanced Certificate of Education
Serere Township Secondary School
01.2017 - 01.2018
UCE - Uganda Certificate of Education
Mpanga Senior Seconedary school
01.2012 - 01.2015
PLE - Uganda Primary leaving Examination
Apuuton Primary School
01.2003 - 01.2011
Skills
- I am a highly motivated and results oriented professional with experience of five years in hotel operations including customer service and guests handling, night audit, shift management
- I am a team player with ability to work in large and multicultural teams I have good communication skills, strong work ethics and financial integrity coupled with ability to deliver results with minimum supervision This is well evident with the Best Employee of the month award in August 2023
- I look forward joining a challenging work environment where I can exercise my skills and experience, learn and add values in achieving strategic objectives and at the same time developing my career
References
Farida, Mwazighye, Front Office Manager, fo@nyaikahotel.com, +256 779972936, 0758334462, Nyaika Hotel
Timeline
Receptionist/Shift supervisor
Nyaika Hotel
03.2022 - Current
Night auditor’s Reliever
Nyaika Hotel
02.2021 - Current
Night auditor and receptionist
Nyaika Hotel
06.2020 - 02.2021
Bellboy
Nyaika Hotel
03.2020 - 02.2021
Secretary
Ask-With-Out Shame project Eastern Uganda
02.2019 - 11.2019
UACE - Uganda Advanced Certificate of Education
Serere Township Secondary School
01.2017 - 01.2018
UCE - Uganda Certificate of Education
Mpanga Senior Seconedary school
01.2012 - 01.2015
PLE - Uganda Primary leaving Examination
Apuuton Primary School
01.2003 - 01.2011
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