Faridah Nassali
Banker
Kampala
Summary
Knowledgeable financial professional experienced in assessing credit viability for eligible borrowers. Good organizational and critical thinking skills. Offering 11 years of experience .
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Credit Supervisor Credit Refference Bureau
Finance Trust Bank
Kampala
06.2019 - Current
- Received inbound customer calls related to credit and accounts receivable.
- Assisted with reconciliations and customer communications.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Supported customers with invoices, statements and other basic questions.
- Train and guide regularly users on data entry procedures for Crb procedures and requirements.
- Supervise the data validation exercise across the network.
- Attend monthly offsite review meetings with the credit bureaus and advise management on the outcomes and implement recommendations .
- Review regularly new accounts and new loans opened to identify non complaint records .
Credit Administrator Headoffice
Financetrust Bank
Kampala
01.2016 - 01.2019
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Assisted with reconciliations and customer communications.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Streamlined processes for early identification of potential credit system and monitoring problems.
- Provided training and consulted with struggling teams to help meet monthly target goals.
- Monitored accounts for signs of fraud and non-payment issues.
- Provided resources and expertise for conversion, validation and training required for company-wide software updates.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
- Compiled data critical to analysis of annual bad debt.
- Reviewed and analyzed loan procedures.
- Obtained and interpreted financial statements to assist in credit limit reviews.
Branch Accountant
Financetrust Bank
Kampala
06.2014 - 02.2015
- Completed daily cash functions like account tracking, pet cash management payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reviewed business operations and obligations to help branch function at acceptable level.
- Reconciled accounts and reviewed expense data through petty cash management
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Operations Officer
Uganda Financetrust Limited MDI
Kampala
01.2010 - 12.2013
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Optimized business processes to foster operational efficiency.
- Maintained constructive client and vendor relationships.
- Implemented processes that simplified procedures and reduced average processing time.
- Verified compliance with best business practices throughout organization.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
Customer Care Officer/Teller
Uganda Financetrust MDI
Kampala
02.2009 - 12.2009
- Analyzed customer feedback to identify areas for improvement.
- Coordinated timely responses to online customer communication and researched complex issues.
- Kept accurate records of all customer interactions and transactions.
- Conducted surveys to determine customer opinion of products and services.
- Took ownership of customers issues to follow problems through to resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Communicated with customers to identify needs and expectations.
- Answered telephone inquiries on checking and savings accounts and loans
Education
Bachelor Of Business Studies - Banking And Finance
Islamic University in Uganda
Uganda 01.2020 - 12.2023
Skills
Customer Relations
undefinedTimeline
Bachelor Of Business Studies - Banking And Finance
Islamic University in Uganda
01.2020 - 12.2023
Credit Supervisor Credit Refference Bureau
Finance Trust Bank
06.2019 - Current
Credit Administrator Headoffice
Financetrust Bank
01.2016 - 01.2019
Branch Accountant
Financetrust Bank
06.2014 - 02.2015
Operations Officer
Uganda Financetrust Limited MDI
01.2010 - 12.2013
Customer Care Officer/Teller
Uganda Financetrust MDI
02.2009 - 12.2009
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