Faziri Damulira
Mbarara,Isingiro
Summary
Results-driven telecom Regional Business Manager with 10+ years of experience spearheading regional operations, channel sales, and market expansion. Proven track record of optimizing network performance, driving multi-million revenue growth, and building high-performing teams. Adept at translating overarching corporate strategies into actionable, localized tactics that capture market share and elevate customer satisfaction, channel sales, and market expansion.
Overview
16
16
years of professional experience
Work History
Manager - Regional Business
MTN Uganda Ltd
Kampala Uganda
04.2023 - 12.2025
- Lead and oversee regional business operations to achieve growth targets and expand market presence. The regin achieved its target by 115% on average every quarter.
- Develop and implement strategic business plans to increase subscriber base and drive revenue growth. Subscribers for Southwestern region grew by 44% by December 2024
- Manage and coordinate cross-functional teams, including distributors and sales agents, to ensure alignment with regional commercial objectives.
- Optimize utilization of company infrastructure and resources to maximize financial returns and operational efficiency.
- Foster strong relationships with stakeholders and ensure effective communication across regions and departments.
- Monitor market trends and competitor activities to maintain and grow market share within the region.
- Conduct in-depth market analysis to identify new business opportunities and tailor regional strategies accordingly.
- Implement performance monitoring systems to track progress against Ugandan business objectives and optimize regional team productivity.
- Drive sales revenue and connection growth through optimal network capacity utilization and effective deployment of company infrastructure such as Rigs, mPOS devices, and vans.
- Supervise and manage a team of distributors, Territory Managers, TDRs and connect store supervisors to achieve set sales targets and operational objectives within the region.
- Establish and maintain partnerships with key distributors and stakeholders to enhance regional sales network effectiveness.
- Led cross-functional teams to enhance operational efficiency and achieve strategic goals.
- Developed and implemented comprehensive training programs for staff, improving performance and productivity.
- Streamlined project management processes using Agile methodologies, resulting in faster delivery times.
- Analyzed market trends to inform strategic planning and decision-making for product offerings.
- Fostered a culture of innovation by encouraging team collaboration and knowledge sharing across departments.
- Managed budget allocations effectively to optimize resource utilization within various projects.
- Leveraged data analytics tools to track key performance indicators and drive continuous improvement initiatives.
- Established partnerships with external stakeholders to enhance service delivery and customer satisfaction levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Territory Manager
MTN Uganda
Kampala Uganda
11.2017 - 03.2023
- Developed and executed strategic sales plans to enhance market penetration and revenue growth.
- Analyzed market trends to identify opportunities for business expansion and product positioning.
- Collaborated with cross-functional teams to implement customer engagement initiatives, improving satisfaction rates.
- Led territory management efforts, optimizing resource allocation to maximize operational efficiency.
- Mentored junior sales representatives, fostering skill development and promoting team cohesion.
- Monitored competitor activities, adjusting strategies to maintain competitive advantage in the marketplace.
- Conducted regular performance reviews, providing feedback and setting targets for continuous improvement.
- Established strong relationships with key clients, driving loyalty and repeat business through effective communication strategies.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Trade Development Representative
MUBS
Kampala Uganda
04.2014 - 10.2017
- Developed strategic partnerships with local businesses to enhance community engagement.
- Coordinated outreach programs to promote educational initiatives and increase enrollment.
- Led workshops and training sessions for prospective students, improving application processes.
- Analyzed market trends to identify opportunities for program development and enhancement.
- Mentored junior staff in effective communication strategies and relationship management.
- Implemented feedback mechanisms to improve student services and support offerings.
- Drove initiatives that increased collaboration between departments and external stakeholders.
Sales Executive
Simba Telecom
Kampal
01.2010 - 03.2014
- Cultivated and maintained relationships with key clients to drive customer satisfaction and loyalty.
- Developed targeted sales strategies that increased product visibility across diverse market segments.
- Delivered presentations to prospective clients, effectively communicating product benefits and value propositions.
- Collaborated with marketing teams to align promotional efforts with sales objectives, enhancing overall campaign effectiveness.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented CRM tools to streamline sales processes and enhance customer relationship management.
- Trained and mentored junior sales staff, fostering a collaborative team environment for success.
Education
Bachelors In Business Administration And Managemen - Business Administration And Management
Uganda Martyrs University
Mpigi Central Uganda11.2017
Skills
- Data & Analytics: SQL, Python, R, Google
- Marketing & Sales: SEO, Content Creation, Campaign Management, Lead Generation
- Communication: Active listening, public speaking, negotiation, cross-functional reporting
- Management & Organization: Time management, project management, team building, delegation
- Problem-Solving: Critical thinking, adaptability, conflict resolution, analytical reasoning
Timeline
Manager - Regional Business
MTN Uganda Ltd
04.2023 - 12.2025
Territory Manager
MTN Uganda
11.2017 - 03.2023
Trade Development Representative
MUBS
04.2014 - 10.2017
Sales Executive
Simba Telecom
01.2010 - 03.2014
Bachelors In Business Administration And Managemen - Business Administration And Management
Uganda Martyrs University