Faziri Damulira
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Manager-Regional Business
MTN Uganda
Jinja RD, Kampala Uganda
04.2023 - 12.2025
- Directed daily operations to ensure alignment with corporate objectives.
- Developed and implemented process improvements to enhance team efficiency.
- Managed cross-functional teams to achieve project milestones effectively.
- Analyzed performance metrics to identify areas for operational enhancement.
- Facilitated training sessions to elevate team skills and performance levels.
- Collaborated with departments to streamline communication and project execution.
- Led strategic planning initiatives to drive organizational growth and innovation.
- Monitored industry trends to inform decision-making and maintain competitive advantage.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Territory Manager
MTN Uganda
Jinja RD, Kampala Uganda
11.2017 - 03.2023
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Worked effectively in fast-paced environments.
- Exhibited proficiency in balancing individual responsibilities with teamwork to achieve shared goals.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated exceptional verbal and written communication abilities.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Facilitated daily operations by collaborating effectively with team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Utilized critical thinking skills to deconstruct issues, evaluate potential solutions, and drive informed decision-making.
Trade Development Representative
MUBS Enterprenuership Skill Center
Kampala Uganda
01.2014 - 10.2017
- Cultivated and sustained client relationships to drive customer satisfaction and loyalty.
- Conducted market research to identify new business opportunities and emerging trends.
- Collaborated with cross-functional teams to create tailored solutions for clients' needs.
- Facilitated training and support for junior representatives to enhance team collaboration.
- Implemented feedback mechanisms to assess client satisfaction and drive continuous improvement in services.
- Drove strategic planning sessions to align team goals with organizational objectives, ensuring cohesive execution of projects.
- Led initiatives to streamline communication processes between departments, enhancing operational efficiency.
- Stayed informed of industry trends and best practices by participating in professional development opportunities.
- Secured new partnerships with local businesses, expanding the organization''s network of supporters and generating additional revenue streams.
- Increased donor retention rates by implementing personalized follow-up strategies and maintaining accurate records of interactions.
Education
BBA - Business Administration And Management
Uganda Martyrs University
Mpingi, Central Uganda11 2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
Contact Information
- FAZIRI DAMULIRA
- Kampala, Central Uganda 256
- 0772122745
- Damzyfazil@gmail.com
- WWW: Bold Profile
Referees
Name: Jimmy Isaraza
Job tittle: Senior Manager Devices
Organisation: MTN Uganda
Tel: 0772123245
Email. Jimmy.isaraza@mtn.com
0772 123 245
Accomplishments
Best Territory Manager for 2017 and 2018 while managing GULU territory at MTN Uganda.
Languages
English
Advanced (C1)
Luganda
Advanced (C1)
Runyankole
Advanced (C1)
Rukiga
Advanced (C1)
Rutoori
Intermediate (B1)
Lusoga
Intermediate (B1)
Timeline
Manager-Regional Business
MTN Uganda
04.2023 - 12.2025
Territory Manager
MTN Uganda
11.2017 - 03.2023
Trade Development Representative
MUBS Enterprenuership Skill Center
01.2014 - 10.2017
BBA - Business Administration And Management
Uganda Martyrs University