Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Leadership Training for Highly Effective Managers, Franklin Covey ISO 9001:2008 QMS Internal Aud
Timeline
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Annette Kijjagulwe

Business Strategy, Operations, Human Resource And Process Compliance
Kampala,Uganda

Summary

11+ years in senior management focused on building and retention of customers, formulation and implementation of business strategy as well as growth of the Group portfolio from one to seven countries. Forward-thinking leader with expertise in team management, goal-setting, coaching and attainment of key performance objectives.

Staff HR management and productivity; using own and team expertise to ensure process improvements to enhance productivity and attainment of objectives;

Intentional and meticulous on delivering value, impact and profitability to all stakeholders.

Budget approver and bank signatory for seven country operations.

ISO 9001:2015 champion for improvement of the company processes and policies leading to certification and continual recertification of the company since 2018.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

General Manager and Head of Business Operations

NFT Consult Ltd
09.2013 - Current
  • Drive year-on-year business growth across all business units.
  • Lead the Corporate Services Department at Group level through planning, directing and coordinating all organization's financial, sales and delivery functions for 7 country operations
  • Lead a team of 8 department heads and 83 Group staff
  • In coordination with other members of the Management Team we plan and execute on organizations' business strategy and provide leadership and support to all employees.
  • Establish and administer annual budget with controls to ensure business growth, continuity and delivery of NFT Group strategy.
  • Develop and regularly review effective business plans to align strategic decisions with long-term objectives.
  • Develop and maintain relationships with customers and suppliers through account development.
  • Set, enforce and optimize internal policies against the ISO 9001:2015 standard, QHSE and country labour laws.
  • Apply key performance data to evaluate and continually improve operations.
  • Develop systems and procedures to improve operational quality and team efficiency
  • Lead on key projects including but not limited to Gender Equity Seal certification, ISO 9001:2015 certification, Internal Audit, Learning and Talent development, COVID-19 Response taskforce, NFT Investment club and Tax Compliance projects.

Operations Manager

NFT Consult Ltd
Kigali
04.2011 - 08.2013

NFT Consult Ltd is a Human Resource company offering staffing solutions including staff leasing / outsourcing, training and full-time placements

  • In charge of overseeing operations of Head office and 4 branch offices - Rwanda, Burundi, Kenya and Tanzania with following key tasks:
  • Staff Benefit Scheme Management (Medical, Pension and all employee related insurance claims); coordinating Health & Safety training programs
  • Point of contact for staff ensuring office welfare, handling staffing queries, interpretation of employee benefits and emergencies
  • Ensured compliance with country Revenue Authority and Social Security bodies, as well as all payroll related / statutory contributions
  • Draft, review and enhanced employee specific operational documentation, policies and processes
  • Coordinated all work facilitations - Facilitating employee immigration applications and expatriate relocation including
  • Processed work permits, Employee travel and Housing facilitations in-country and abroad
  • Maintained up to date contractor base in line with company procurement standards
  • Coordination of internship and student sponsorship projects
  • Tracking and updating employee and company related insurance covers
  • Ensured maximum confidentiality of all company information & employee data
  • Coordinated with finance department on completion of financial budgets, financial audits, fixed-asset registers in accordance with company policy; also in charge of reviewing staff Payroll (Salaries, Pension, Social Security and Tax submissions)
  • Lead on staff recruitment, contracting, training and employee evaluations

Welfare Manager & Accounts Assistant

NFT Consult Ltd
04.2008 - 03.2011
  • Computing Company payroll for up to 800 staff, ensuring that all statutory deductions & employee benefits are made in accordance to the law, and relevant returns are submitted in time
  • Bank authorised agent for all company accounts
  • Keeping full, accurate and up to date records of all income, expenditure and transactions carried out; In charge of multi currency petty cash & office safe; including preparation of vouchers, purchase orders and invoices
  • Liaison between Medical Insurance Provider and staff to ensure provision of staff welfare and insurance services
  • Financial controls such as fixed asset register, bank reconciliation statement and matching expenditure against budgets
  • Petty cash disbursement and treasury control per approved limits

Submissions and Data Entry Officer

Visa Facilitation Services (U) PVT LTD
KAMPALA
07.2007 - 02.2008

VFS is the outsourced partner for the Visa Section of the British High Commission in Uganda. This position involved administrative roles outlined below:

  • Collection and verification of applications and supporting documents
  • Enrollment of an average 30 applicant's biometric data in the Visa application system, daily

Education

Postgraduate Diploma - Management in Tourism

University of Cape Town
01.2006 - 12.2006

Bachelor of Arts - Tourism

Makerere University
09.2002 - 10.2005

Skills

Process compliance and operational controls

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Accomplishments

  • Led the project team to attain ISO 9001:2015 certification for NFt Uganda
  • Tax and statutory compliance across all operations
  • Business Development: - Spearheading acquisition of two competitor companies in Uganda and Kenya.
  • Part of the team which developed new Digital Makreting strategy in 2021 which increased customer base by 10%.
  • Championed set up and registration of the NFT Investment Club for the staff personal savings and benefits management.

Certification

Leadership Training for Highly Effective Managers, Franklin Covey

Leadership Training for Highly Effective Managers, Franklin Covey ISO 9001:2008 QMS Internal Aud

Management training against the 7Habits of Highly Effective People - sharing tools and outcomes for a collective or team win.

Timeline

General Manager and Head of Business Operations

NFT Consult Ltd
09.2013 - Current

Operations Manager

NFT Consult Ltd
04.2011 - 08.2013

Welfare Manager & Accounts Assistant

NFT Consult Ltd
04.2008 - 03.2011

Submissions and Data Entry Officer

Visa Facilitation Services (U) PVT LTD
07.2007 - 02.2008

Postgraduate Diploma - Management in Tourism

University of Cape Town
01.2006 - 12.2006

Bachelor of Arts - Tourism

Makerere University
09.2002 - 10.2005

Leadership Training for Highly Effective Managers, Franklin Covey

ISO 9001:2008 QMS Internal Auditor Training

ISO 19011 Part I, II and II Training for Audit Management

Strathmore, Women in Business Leadership Training

Annette Kijjagulwe Business Strategy, Operations, Human Resource And Process Compliance