Flavia Eleanor Kasenge

• Devised and implemented processes and procedures to streamline operations.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Liaising between organization and clients for purpose of quality assurance
• Ensuring that all employees have access to mentoring and coaching to maximize motivation
• Oversee host of daily operations, including activities related to each of business's departments
• Oversee management of resources, such as technology costs, and strategy development and implementation
• Seamless functioning of departments
• Operational excellence, resource management, and cross-functional collaboration to drive organization's success
• To ensure that company is conducting its business in compliance with law and regulations
• To ensure that company is following professional, international standards, as acceptable by law
• Adhering to regulatory laws that guide new business models and financial technologies.
• Developed and implemented policies and procedures to ensure compliance with government regulations.
• Implemented new technologies as needed to enhance productivity levels in workplace.
• Review employee performance evaluations for accuracy and completeness.
• Write and submit reports on industry trends, prompting managers to develop business plans.
• Provided guidance to team members on how to effectively complete tasks within established timelines.
• Participated in regular meetings with upper management regarding progress updates on current initiatives.
• Determined consumer needs to provide products and services appealing to larger market.
• Monitor operations and review records and metrics to understand company performance.
• Wrote detailed narrative reports for use in investigations

• Liaising between organization and clients for purpose of quality assurance
• Ensuring that all employees have access to mentoring and coaching to maximize motivation
• Oversee host of daily operations, including activities related to each of business's departments
• Oversee management of resources, such as technology costs, and strategy development and implementation
• Seamless functioning of departments
• Operational excellence, resource management, and cross-functional collaboration to drive organization's success.
• Cultivated company-wide culture of innovation and collaboration.
• Monitored key business risks and established risk management procedures.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Managed financial, operational and human resources to optimize business performance.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Increased utilization by 50% across multiple departments within organization

• Manage Company Product Pricing
• Bank Reconciliations
• Company Treasury
• Manage Hospital Clients
• Manage KYC
• Conduct Business Meetings
• Manage Hospital Team and Store Team
• Manage Stock..
• Reviewed marketing campaigns and associated materials prior to release in order to ensure accuracy of messaging and brand consistency.
• Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
• Recruited, interviewed and hired qualified staff for open positions.
• Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
• Managed budget implementations, employee evaluations, and contract details

Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solution

• Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
• Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
• Designed and modified reporting procedures and controls to inform business development and growth.
• Enhanced internal control systems and procedures to mitigate risk and support opportunities.
• Utilized financial software to prepare consolidated financial statements.
• Conducted financial due diligence on potential investments and acquisitions.
• Created and managed financial models to evaluate corporate investments and acquisitions.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Designed and maintained financial models to identify and measure risks.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Supported financial director with special projects and additional job duties.
• Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
• Created financial dashboards to provide insights into key performance indicators.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Analyzed financial statements against forecasts to prepare high-level variance analysis

• Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls
• Produced briefs, located records, and organized documentation to support court cases
• Recommended financial solutions in relation to tax implications.
• Conducted due diligence on potential investments and presented findings to investors.
• Orchestrated client-centered financial packages factoring in current market trends.
• Reviewed and analyzed project spending throughout project life cycle.
• Tracked prices, yields and other trends to correctly interpret impacts on investment programs.
• Evaluated performance of existing investments and adjusted accordingly.
• Prepared monthly reports detailing all activity related to revenue assurance operations.
• Maintained an up-to-date understanding of current industry trends in order to recommend best practices for improving revenue assurance operations.
• Assessed requisitions each month to ensure accuracy and reconciled transactions.
• Developed trading strategies to maximize returns on investments

• Met with taxpayers and representatives to address and resolve concerns
• Processed tax payments, set up payment plans, and worked with delinquent taxpayers to resolve issues
• Conducted call audits to assess interaction quality, accuracy, and service success
• Recommended financial solutions in relation to tax implications
• Kept case data and contact information up to date to expedite proceedings
• Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
• Generated comprehensive reports on portfolio performance and risk assessment.
• Maintained accurate records of revenue transactions for audit purposes.
• Analyzed revenue trends to identify opportunities for improvement.
• Performed data analysis on customer acquisition costs, retention rates, and other KPIs.

• Worked with customers to understand needs and provide service
• Monitored social media and online sources for industry trends
• Developed team communications and information for meetings
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Assisted with customer requests and answered questions to improve satisfaction.
• Identified issues, analyzed information and provided solutions to problems.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Gained extensive knowledge in data entry, analysis and reporting.
• Paid attention to detail while completing assignments.
• Proven ability to develop and implement creative solutions to complex problems.
• Coordinated priority of support work based on client and business needs

• Perform filing of relevant Taxes and within expected time frame
• Make all accounting entries in accounting system
• Supporting senior/managing accountant and wider finance team
• Performing reconciliations of accounts
• Processing payments and invoices accurately and within expected time periods
• Ensure budgeting, reporting, and bookkeeping is done appropriately.
• Contributed to annual budget development and quarterly forecasts to support continuous adherence.
• Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
• Received new stock and input values into computer system.

• Check stock levels and order new stock
• Update stock information on computer systems
• Prepare stock requisitions, consignments, and other dispatch documents
• Checks requisitions against stock records and liaison with issuing department
• Adjusts stock records as orders are received
• Reports on damaged stock and prepares requisitions to replenish damaged stock.

• Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
• Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
• Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
• Analyzed past sales data and team performance to develop realistic sales goals.

• Reviewed and resolved differences between accounting information and cash drawer
• Restocked, arranged, and organized merchandise in front lanes to drive product sales
• Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
• Processed POS transactions, including checks, cash, and credit purchases or refunds
• Counted cash in register drawer at beginning and end of shift
• Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Stocked shelves with merchandise when needed.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Processed refunds for worn, damaged and broken merchandise.
• Answered customers' questions and provided information on store procedures or policies.
• Balanced daily transactions on computerized point-of-sale system.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
• Processed customer payments quickly and returned exact change and receipts.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Identified discrepancies between actual count and register balance; made corrections accordingly.
• Built and maintained productive relationships with employees.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Calculated and prepared checks for utilities, taxes and other payments

• Maintained high standards of customer service in high-volume, fast-paced operations.
• Used cash register to tender change and process cash and credit card payments.
• Handled cash and processed payments, sorting bills, and maintaining records of transactions.
• Maintained clean, organized workspace according to operational standards.
• Promptly handled all guest concerns, questions, and complaints to boost customer service ratings 95%

• Maintained excellent attendance record, consistently arriving to work on time.
• Defined KPIs based on collected data sources.
• Collected, tracked and evaluated current business and market trend data.
• Gathered requirements from stakeholders to design data models and reports.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Produced monthly reports using advanced Excel spreadsheet functions
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources