Florence Namuleme
Kampala
Summary
Results-driven IT professional with over a decade of hands-on experience in systems administration, network management, technical support, and IT operations. Proven expertise in troubleshooting hardware/software, database management, cybersecurity, and end-user training. Strong leadership in IT project coordination, inventory management, and cross-functional team supervision. Adept at optimizing IT infrastructure for efficiency and security.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Operations Officer
VEERAM HEALTHCARE UGANDA LMITED
Kampala
11.2017 - Current
- Delegated work to staff, setting priorities and goals.
- Assisted with the development of operational plans and procedures.
- Receiving and recording stock of the drugs into and out of the store and writing stock reports
- Pricing and writing Quotations for the clients
- Coordinating suppliers.
- Applying and following up on verification certificates from NDA
- Following up on import consignments
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Managed day-to-day activities related to IT infrastructure operations.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed training programs for professionals on processes in preparation for full spectrum of operations.
- Updated customer information and account status in the database following each interaction.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Assisted in the development and updating of technical documentation and support guides.
Operations and Customer relations
ZK SOFTWARE (EA) LIMITED
08.2015 - 09.2017
- Over all in charge of all activities in the company like;
- Organizing and dispatching or assigning technicians work or duties
- Collecting and writing reports on work done by the technicians
- Receiving the customer complaints, comments and inquiries and handling them appropriately
- Receiving and recording stock of the devices into and out of the store and writing stock reports
- Pricing and writing Quotations for the clients
- Writing invoices/ invoicing the clients
- Supporting the clients or users how to use the software online
- Identity Card designing and printing
- Over all control of the equipments all tools in the workshop and reports on the tools used by each technician
- Periodic checks or calls to the clients to check if the products are alright and working well
Technical Support
ZK SOFTWARE (EA) LIMITED
01.2015 - 04.2015
- Installations of the soft wares like Visual software for the Cameras, Time and Attendance software and Access Control software
- Using the software to generate reports
- Supporting the clients or users how to use the software both physically and online
- Identity Card designing and printing
- Troubleshooting internet and technical problems around the office
- Troubleshooting the biometric devices
Systems Administrator
ICT GATEWAY LIMITED
09.2012 - 06.2014
- Train End-Users on the installed system to enhance their proficiency
- Maintenance and administration of LAN/WAN network infrastructure
- Ensuring that software upgrades are affected promptly
- Documentation and Database management including providing Backups for Data
- Install and Configure Administration Tools in a Server environment
- Troubleshooting Hardware, Network infrastructure, ensuring network reliability and performance and User Accounts to guarantee security
- Carrying out periodic monitoring and performance of the Network infrastructure
- Providing Technical support to end-Users
- Develop and Maintain IT Systems including Controls
- Computer maintenance
- Terminating cables using RJ5 for connecting a 24-port switch while specifying patch panels
- Ensuring stable and reliable network access
- Evaluate the possible impacts of different options for modifying the operational system
- Analyze use problems, trouble shooting in software and hardware problems, requests and required enhancements
- I also carried out inventory management by inspecting and fixing problems in all offices, verifying specification and registered the like antivirus update and installation, then wrote a report on hardware structure specifying users of these hardware
Intern
NCR-ICS
06.2012 - 08.2012
- Installation of operating system and setting on computers
- Writing report for hardware structure
- Networking
- Configuration
- Inspecting server room
Education
DEGREE - INFORMATION TECHNOLOGY
MAKERERE UNIVERSITY
01.2013
UACE CERTIFICATE -
ST. JOSEPH’S GIRLS S. SECONDARY SCHOOL, NSAMBYA
01.2009
UCE CERTIFICATE -
MARY REPARATRIX SECONDARY SCHOOL, ENTEBE
01.2007
Skills
- Computer Repair and Maintenance
- Computer Network Setup and Maintenance
- IT infrastructure management
- Technical support
- Ms Office
- Networking
- CCTV cameras servicing
- Access control servicing
- Operational planning
- Supplier coordination
- Software installation
- Network troubleshooting
- Problem solving
- Teamwork
- Problem analysis
- Delegating responsibilities
- Communication skills
Personal Information
- Date of Birth: 07/21/90
- Gender: Female
- Nationality: Ugandan
- Marital Status: Married
References
- Mr. John Martin Ochar, Accounts Manager, Alliance Africa general Insurance Company Ltd, jmartin.royal11@gmail.com, +256 705 994 898
- Mr. Madhi Jonathan Eli, General Manager, Veeram Health care Limited, +256-705618814, +256 755 998 584
Telephone Number
+256 706 319 920
+256 777 335 367
Certification
- Hands On IT Trainng Certificate: Obtained a Certificate of Hands-on IT Training for both software and hardware from Kampala International University
Timeline
IT Operations Officer
VEERAM HEALTHCARE UGANDA LMITED
11.2017 - Current
Operations and Customer relations
ZK SOFTWARE (EA) LIMITED
08.2015 - 09.2017
Technical Support
ZK SOFTWARE (EA) LIMITED
01.2015 - 04.2015
Systems Administrator
ICT GATEWAY LIMITED
09.2012 - 06.2014
Intern
NCR-ICS
06.2012 - 08.2012
DEGREE - INFORMATION TECHNOLOGY
MAKERERE UNIVERSITY
UACE CERTIFICATE -
ST. JOSEPH’S GIRLS S. SECONDARY SCHOOL, NSAMBYA
UCE CERTIFICATE -
MARY REPARATRIX SECONDARY SCHOOL, ENTEBE
Similar Profiles
D GURUPRABHU D GURUPRABHU null
SEO Analyst - Digital Marketing at Veeram Technologies Pvt LtdSEO Analyst - Digital Marketing at Veeram Technologies Pvt Ltd
Geofrey Koholo OjiamboGeofrey Koholo Ojiambo
Head of Clinical Operations at AAR Healthcare Uganda LimitedHead of Clinical Operations at AAR Healthcare Uganda Limited
Meshack Atta Korankye AframMeshack Atta Korankye Afram
Material Handler at Zeepu Company LmitedMaterial Handler at Zeepu Company Lmited