Florence Nantume Musoke
Personal Assistant Financial Markets Department , Standard Chartered Bank Uganda
Kampala,Kampala District
Summary
Result oriented banking professional with over 20 years of experience at Standard Chartered Bank Uganda . I have a unique back ground combining Computer Science ,Economics and Investment which allows for a data driven approach to financial markets . I possess a proven track record in dealing room management ,Business Continuity Planning (BCP), Customer Service and Operational Risk. I have expertise in bridging the gap between technical infrastructure and high stakes of financial trading environments
Overview
21
21
years of professional experience
1
1
Language
7
7
years of post-secondary education
Work History
Personal Assistant,Financial Markets Department
Standard Chartered Bank Uganda
Kampala, Kampala
01.2007 - Current
- Oversee Dealing Room management ensuring seamless operations for high frequency trading environments.
- Lead Business Continuity Planning (BCP) ,developing frameworks that ensure 100% uptime for critical banking functions.
- Manage Operational Risk by identifying potential vulnerabilities in market activities and implementing mitigation strategies.
- Provide executive support to senior desk heads,managing sensitive financial data and regulatory reporting.
- Scheduled team meetings and client appointments.
- Liaised with vendors and service providers to manage orders and payments
- Managed supplies and purchase orders to maintain inventory.
- Completed Country Management Reports on a monthly basis and Quarterly Board reports . Also was in charge of writing the weekly news letter for Financial Markets.
- Ensured the smooth running of the BCP and call tree triggering on a quarterly basis
Teller
Standard Chartered Bank Uganda
Kampala, Kampala
01.2005 - 01.2007
- Executed high volume cash transactions and provided exceptional customer service
- Maintained 100% accuracy in daily reconciliations and balance sheets.
- Developed a foundational understanding of retail banking compliance and Know Your Customer (KYC) protocols .
- Responded to customer inquiries on accounts, transactions, fees, and rates.
- Assisted with account setup, closures, loan applications, and service enrolment.
Education
M.Sc. - Banking and Investment Management
Makerere University Business School
Uganda 03.2009 - 09.2012
B.Sc. - Economics and Computer Science
Uganda Martyrs University
Uganda 03.2002 - 10.2005
Skills
Administrative support
Financial Software: Bloomberg Terminal ,Reuters Eikon,Murex
Data/IT: Cybersecurity Essentials
Soft Skills : Crisis Management ,Strategic Planning and Professional Discretion
Travel coordination
Leadership : Stakeholder engagement and Multi Disciplinary team Coordination
Dealing room management and support
Report preparation for executive and board presentations
Risk and Compliance
Technical integration : Data Analysis and System Optimization
Accomplishments
- Led as a customer service champion for the customer charter for 3 years.
- Selected as a Unit Operational Risk Manager in 2007 to oversee risk issues in the department.
- Event Planning - Successfully planned and executed corporate meetings, lunches, and special events for the team.
- Inventory Management - Managed inventory and office budgeting for supplies for the team.
Interests
Long distance walking, Volunteering, Mentoring /Coaching, Cooking, Independent travel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
M.Sc. - Banking and Investment Management
Makerere University Business School
03.2009 - 09.2012
Personal Assistant,Financial Markets Department
Standard Chartered Bank Uganda
01.2007 - Current
Teller
Standard Chartered Bank Uganda
01.2005 - 01.2007
B.Sc. - Economics and Computer Science
Uganda Martyrs University
03.2002 - 10.2005