FORTUNATE ASIIMWE
Kampala,102
Summary
I am a hardworking, committed, flexible and result oriented person of high integrity with a sense of duty and responsibility, self-motivated appreciative of challenges and as well as a good listener. I am a person who is ready to serve and support the company to achieve its strategic objective and targets and even long-term goals as derived from its purpose and mission statement.
Diligent Quality Auditor with fair approach and strong attention to detail. Reduces errors and increases conformance by conducting thorough audits and routine reviews. Focused on helping root out systematic errors and improve consistency.
Detail-focused Quality Auditor known for productivity and efficiency in task completion. Specialize in process optimization, compliance monitoring, and risk management, bringing valuable insights into operational improvements. Excel in communication, problem-solving, and adaptability, ensuring seamless coordination across teams to maintain high standards of quality control.
Overview
2
2
years of professional experience
Work History
Senior Quality Auditor(QA)
Certus technologies
05.2023 - 05.2025
- Company Overview: KYC- Airtel
- Analyzing the cases done by KYC agents to confirm if they approved correctly or wrongly.
- Giving feedback to agents.
- Making reports.
- Leading daily morning briefings.
- Supervising agents.
- Detecting forgeries on passports, national IDs, visas and attestation letters used by customers while buying Airtel sim cards to avoid fraudulent activities.
- KYC- Airtel
- Interpersonal skills
- Report Making.
- More knowledge on Excel.
- Management skills.
- I make sure that I audit each and every case handled by agents before sending it to the client since we are working under Certus technologies and Airtel is the client.
CATI Department(Sales)
Multichoice
04.2023 - 12.2023
- Attended to customer inquiries and solved their problems.
- Enhanced customer satisfaction and experience by educating them on how to use customer self-help.
- Helping the company through doing surveys to get their experience with the service that the company offers.
- Data base collection.
- Made sales for dstv and got decoders.
Customer Service Representative
Multichoice
01.2023 - 03.2023
- Boosted sales for Multi choice project campaign.
- Handled inbound and outbound customer calls.
- Attended to customer inquiries and solved their problems.
- Enhanced customer satisfaction and experience by educating them on how to use customer self-help.
- Effective communication
- Customer relation management
- Report writing skills
- Interpersonal skills
- I was a super performer of Step-up Campaign as well as in the CATI department.
Cashier
Eldorado company
Cashier
Mini supermarket
Manager
Otese Technical service limited
- Ability to manage multiple tasks such as customers under different capacities.
- Passion to work as a high enthusiastic team members.
- Receiving payments.
- Supervising workers.
- Receiving supplies and paying supplies.
Education
DIPLOMA - BUSINESS ADMINISTRATION
MAKERERE UNIVERSITY
Skills
- Time management
- Self-motivated
- Confident
- Intellectual
- Flexible
- Good communication skills
- Good management skills
- Team work
- Quick learning
Personal Information
- Date of Birth: 11/19/92
- Gender: FEMALE
- Nationality: UGANDAN
References
- MR. IAN GALE, 0704132327
- MR. AYEPA STEVEN, MANAGER KYC AIRTEL, 0752609808
Hobbies and Interests
- Continuous learning
- Socialization
- Team work
- Making new friends
Disclaimer
I hereby declare that the information given is true and correct to the best of my knowledge.
Languages
Fluent, Fair, Fluent
Statement Of Ability
I am an enthusiastic and result oriented person who enjoys being part of the organization team, as well as leading, a successful team and productive team. I am quick to grasp new ideas and concepts and to develop creative solutions to problems. I am to work on my own initiative and extremely flexible and can easily adapt to surrounding environment without compromising to any of my principles and responsibilities.
Skills And Personal Attributes
- Hardworking and committed
- Time management at work
- Self-motivated, confident and intellectual
- Flexible and willing to work for a long time
Languages
English
Advanced
C1
Timeline
Senior Quality Auditor(QA)
Certus technologies
05.2023 - 05.2025
CATI Department(Sales)
Multichoice
04.2023 - 12.2023
Customer Service Representative
Multichoice
01.2023 - 03.2023
Cashier
Eldorado company
Cashier
Mini supermarket
Manager
Otese Technical service limited
DIPLOMA - BUSINESS ADMINISTRATION
MAKERERE UNIVERSITY
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