FROBISHER EMMANUEL NAKABAALE
Bell man
kampala,Uganda
Summary
Am a good, friend, self supervised and professional person, with excellent customer service skills. With a strong ability to assist guests with luggage, transportation, and general inquiries. Eager to contribute to creating a welcoming environment by offering prompt, courteous, and attentive service to enhance the guest experience at a reputable hotel or establishment.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
BELL BOY
AnantaraRas al Khaimah
Ras al Khaimah, UAE
2025.06 - Current
- Guest service: Greet guests in a friendly and professional manner, answer questions, and handle requests to ensure a positive experience.
- Information and services: Provide information on hotel services and local attractions, and assist with arranging transportation like taxis or hotel vehicles.
- Guest assistance: Help guests with check-in and check-out processes, and assist with issues like room service or finding their way around the hotel.
- Delivered messages, mail and packages to guest rooms in an efficient manner.
- Handled transport arrangements like taxi bookings or shuttle services upon request from guests, adding convenience to their stay.
- Coordinated efficiently with other departments to meet special requests from guests.
- Assisted guests with loading and unloading of luggage from vehicles.
- Responded promptly to guest requests for additional amenities and services.
Buggy driver
AnantaraRas al Khaimah
Ras al Khaimah, UAE
2025.06 - Current
- Guest and staff transport: Safely and courteously transport guests to their destinations within the resort.
- Customer service: Assist passengers with luggage, strollers, and other needs, ensuring a comfortable and professional experience. Maintain a cheerful and helpful attitude.
- Answer guest questions about the resort's facilities, services, and surrounding area.
- Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
bell man
Atlantis the Palm Dubai UAE
Dubai
2024.04 - 2025.05
- Guest service: g reet guests in a friendly and professional manner, answer questions, and handle requests to ensure a positive experience
- Guest assistance: Help guests with check-in and check-out processes, and assist with issues like room service or finding their way around the hotel.
- Information and services: Provide information on hotel services and assist with arranging transportation like taxis or hotel vehicles.
- Deliver packages, massages, and requests.
- Transported luggage securely from reception to assigned rooms without any losses or damage incidents reported during tenure.
- Enhanced guest satisfaction by providing excellent service and attention to detail.
- Managed bell desk operations efficiently whilst maintaining high-quality standards of service.
Education
Diploma - Computer engineering
Makerere university
Uganda 2013.03 - 2015.05
Skills
Bell man
Languages
English
Fluent
Affiliations
- football
Timeline
BELL BOY
AnantaraRas al Khaimah
2025.06 - Current
Buggy driver
AnantaraRas al Khaimah
2025.06 - Current
bell man
Atlantis the Palm Dubai UAE
2024.04 - 2025.05
Diploma - Computer engineering
Makerere university
2013.03 - 2015.05