George Rutungu
Banking & Financial Services
Kampala
Summary
Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Supervisor E-Channel Support
Housing Finance Bank
Kampala
2019.02 - Current
- Improved [type] through consistent hard work and dedication to [project or department or task or customer].
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Maintained energy and enthusiasm in fast-paced environment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed [task] to ensure compliance with relevant [type] regulations.
Project Manager - Data CleanUp
Housing Finance Bank
Kampala
2019.05 - 2020.03
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Developed and initiated projects, including managing costs, schedule and performance.
- Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
Supervisor - Clearing & EFT
Housing Finance Bank
Kampala
2014.08 - 2019.02
- Revitalized [Type] area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Boosted group production [Number]% by devising and deploying improved [Type] approach.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Oversaw and optimized work of [Number] [Job title]s performing high-quality [Type] work.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delegated tasks to others on grooming team.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Clearing Officer
Housing Finance Bank
Kampala
2011.07 - 2013.02
- Drove operational improvements which resulted in savings and improved profit margins.
- Delivered [product or service] to customer locations within specific timeframes.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Teller
Housing Finance Bank
Kampala
2010.07 - 2011.08
- Opened accounts with cross-sale ratio of [Number] products opened.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Organized and removed online banking files no longer in use.
- Exceeded quarterly sales goals by [Number]%.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Education
MBA - Management Information Systems
Sikkim Manipal University
India 2010.08 - 2012.08
Bachelor of Business Computing - Corporate Database
Makerere University
Kampala 2003.08 - 2006.10
Skills
Technical support and assistance
End user support
Project Management
Testing and Conversion Plans
Functional & Business Requirements
Project planning and development
Documentation Management
Analytical skills
Affiliations
- Project Management Institute
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Certification
Project Management Training - 30 PDUsTimeframe]
Timeline
Project Manager - Data CleanUp
Housing Finance Bank
2019.05 - 2020.03
Supervisor E-Channel Support
Housing Finance Bank
2019.02 - Current
Project Management Training - 30 PDUsTimeframe]
2018-07
Supervisor - Clearing & EFT
Housing Finance Bank
2014.08 - 2019.02
Clearing Officer
Housing Finance Bank
2011.07 - 2013.02
MBA - Management Information Systems
Sikkim Manipal University
2010.08 - 2012.08
Teller
Housing Finance Bank
2010.07 - 2011.08
Bachelor of Business Computing - Corporate Database
Makerere University
2003.08 - 2006.10