Cultural affairs ( buganda kingdom)
George Edward Mugambe
Entrepreneur
Kampala
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
20
20
years of post-secondary education
2
2
Languages
Work History
General Manager
Lake View Beach Hotel Busabala
kampala, Kampala
04.2021 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Director
Kibiri Bar, Restaurant And Accommodation
kampala, Kampala
03.2018 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored and coordinated workflows to optimize resources.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Evaluated scripts to identify creative strategies and resource needs.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Monitored expenditures to mitigate risk of overages.
- Drafted and distributed reports to assist board members with critical business decisions.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
Executive Director
Geothel Farm Enterprises
kampala
01.2015 - 02.2018
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Defined company roles and responsibilities to establish and enhance processes.
- Advocated for organization and company mission to raise awareness and support.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Executive Assistant
Kamwokya Christian Caring Community
kampala
06.2014 - 01.2015
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Developed and maintained automated alert systems for important deadlines.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Elementary Education
01.1998 - 01.2004
Junior High Education
01.2005 - 06.2006
Uganda Certificate of Education
06.2006 - 12.2008
High School Diploma -
01.2009 - 12.2010
Certificate in Computer Application ( CCA)
03.2011 - 06.2011
Bachelor of Arts - Development Studies
09.2011 - 06.2016
Post Graduate Diploma - Project Management
09.2020 - 10.2023
Skills
Performance improvement
Client account management
Exceptional interpersonal communication
Recruitment
Sales expertise
Coaching and mentoring
Budgeting
Business Development
Staff training/development
Effective leader
Deadline-oriented
Relationship building
Recipes and menu planning
Efficient multi-tasker
Script review and revision
Issues resolution
Strategies and goals
Operations management
Staff Management
Project Management
Financial Management
Contract Management
Verbal and written communication
Business administration
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Affiliations
- Rotary club of buziga
- tukko social club ( youth chairman tukko youth)
- member of st john kawuku bunga fathers union
Interests
Following parliamentary sessions world over
Environment and nature lover
Mentoring and training youth
soccer, watching series, reading historical books, following current affairs and reading biographies
i support manchester united and vipers fc.
i loved watching suspense, mystery,magical detective and syfi series
i love reading historical books about ancient and existing kingdoms, past leaders, western world and west african societies
i love reading auto biographies of imporatant people
Timeline
General Manager - Lake View Beach Hotel Busabala
04.2021 - Current
Ndejje University Kampala - Post Graduate Diploma , Project Management
09.2020 - 10.2023
Director - Kibiri Bar, Restaurant And Accommodation
03.2018 - Current
Executive Director - Geothel Farm Enterprises
01.2015 - 02.2018
Executive Assistant - Kamwokya Christian Caring Community
06.2014 - 01.2015
Makerere University Kampala - Bachelor of Arts, Development Studies
09.2011 - 06.2016
Makerere University Kampala - , Certificate in Computer Application ( CCA)
03.2011 - 06.2011
Merryland High School Kigungu - High School Diploma,
01.2009 - 12.2010
Kitante Hill School - , Uganda Certificate of Education
06.2006 - 12.2008
St. Marys Kitende - , Junior High Education
01.2005 - 06.2006
Lohana Academy - , Elementary Education
01.1998 - 01.2004