Gerald Watango
Diamond Trust Bank
Kampala
2027
years of professional experience
Dynamic professional with a proven track record at National Insurance General Insurance, excelling in portfolio management and strategy formulation. Recognized for enhancing branch efficiency through innovative process improvements and effective training initiatives. Adept at building strong client relationships while driving results in fast-paced environments.
Work History
Branch Coordinator
- Coordinated branch administrative tasks, ensuring accurate documentation and timely communication across teams. 2. Maintained policy records and customer files with strict attention to confidentiality and data accuracy. 3. Supported branch operations by processing requests, routing inquiries, and tracking follow-up actions. 4. Prepared reports, correspondence, and meeting materials to assist daily office workflows. 5. Monitored branch schedules and appointment calendars to improve service coordination and responsiveness. 6. Liaised with internal departments to resolve routine issues and support customer service delivery. 7. Organized incoming documents, claims materials, and correspondence for efficient branch processing. 8. Assisted staff with operational support tasks, contributing to smooth and consistent branch performance.
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Enhanced employee performance through regular feedback, training, and development opportunities.
Branch Manager
- Directed branch operations to ensure consistent policy service, underwriting coordination, and customer support
- Managed insurance sales activities, strengthening relationships with brokers, agents, and corporate clients
- Reviewed branch performance reports to monitor renewal pipelines, premium growth, and service quality
- Coordinated claims follow-up with internal teams to resolve customer issues and maintain compliance
Accounts Assistant
- Processed invoices and verified supporting documentation for accurate accounting records
- Reconciled bank statements and resolved ledger discrepancies promptly
- Entered journal transactions and maintained up-to-date accounts data
- Supported payment runs by preparing checks and confirming approvals
Marketing Executive
- Developed radio advertising proposals aligned with client marketing objectives.
- Coordinated sponsorship packages and promotional airtime bookings.
- Managed client relationships and responded to campaign inquiries promptly.
- Planned on-air promotions, roadshows, and listener engagement activities.
Accountant
- Recorded daily transactions in accounting system and reconciled cash, bank, and guest ledger balances.
- Prepared payment vouchers, invoices, and supporting documents for timely processing and approval.
- Monitored accounts receivable and follow-up outstanding balances with customers and internal departments.
- Reviewed expense records for accuracy, completeness, and compliance with accounting procedures.
Business Development Manager
6 Years 2 Months- Identified new business opportunities across retail and corporate banking segments.
- Reviewed market trends to help adjust sales pipelines and outreach priorities.
- Built tailored financial solutions aligned with customer needs and risk policies.
Education
CPA Level 3 - Accounting And Finance
Skills
Portfolio management
Strategy formulation
Training
and need analysis
Timeline
Business Development Manager
Diamond Trust Bank
08.2020 - CurrentRead More
Branch Coordinator
National Insurance General Insurance
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Branch Manager
National Insurance General Insurance
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Accounts Assistant
National Insurance
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Marketing Executive
Radio Paidha FM
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Accountant
Masindi Hotel Ltd
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ICPAU
CPA Level 3 from Accounting And Finance
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