Summary
Overview
Work history
Education
Skills
Timeline
Generic
Gimei John

Gimei John

IT support Engineer
Kampala,Kampala

Summary

Organised student seeking career in engineering. Committed to helping design equipment improvements to optimise productivity. Offers strong training and excellent analytical skills to learn new skills swiftly.


Motivated recent graduate with excellent academic record, developed organizational skills and readiness to tackle demanding projects. Uses comprehensive education and excellent communication skills to learn new skillsets quickly and assist in challenging problems.


Knowledgeable engineering professional with background in fault diagnostics, project planning and quality assurance.

Approachable, helpful and supportive team player. Implements projects using Waterfall and Agile methodologies.


Problem-solving team player with experience identifying root causes of engineering faults. Creates thorough policies and procedures for quality assurance, best practices and project management. Monitors project progress and service delivery to confirm projects are completed on time and within budget.


Hardworking field engineer skilled in prompt response and control of fire-related emergencies. Adapts services and care to meet varying accident and emergency needs. Alert and proactive for reliable, secure incident management.


Physically strong and alert individual with emergency response experience. Remains focused in time-critical situations, responding to risk and managing incidents. Safety-conscious professional with advanced teamwork skills.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work history

FELID ENGINEER

RUNWAY NETWORKS
Kampala, Kampala District
10.2019 - Current
  • Monitored project progress and service delivery to verify budget and timeline adherence.
  • Generated detailed reports covering analysis of production issues and outlining potential solutions.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Worked with Noc team to ensure all tickets are closed in the required period of time in order to avoid belching.


Insurance clerk

AAR INSURANCE
Kampala, Kampala District
12.2016 - 10.2019
  • Collected premiums and issued accurate receipts within [Number]-minute timeframe.
  • Checked documentation for accuracy and validity on [System], maintaining confidentiality.
  • Reviewed and verified data, including addresses, phone numbers, names, ages and values through [Task] and [Task].
  • Modified, updated and processed existing [Type] policies, ensuring complete accuracy.
  • Ground flow management report on a daily.


Insurance sales agent

jubilee insurance company
Kampala, Kampala District
06.2014 - 08.2015
  • Received insurance premiums from clients and processed accounts.
  • Processed customer instructions for policy amendments.
  • Generated increase in new clients by proactively contacting previous quotes and lapsed clients.
  • Educated clients on risk management and helped devise ways to mitigate risks.
  • Calculated premiums based on medical information and other factors unique to specific client.
  • Updated clients on changes and subsequent effects.
  • Met with clients regularly to discuss insurance needs and answer any questions regarding chosen policies.

Education

Diploma of Higher Education - Information Technology

Makerere Institute for Social Development
02.2014 - 08.2016

Skills

  • Network troubleshooting
  • Network configuration
  • Windows O/S
  • Data transmission improvement
  • System upgrades
  • End-user training
  • Hardware maintenance
  • Release management
  • Quality Assurance reporting

Timeline

FELID ENGINEER

RUNWAY NETWORKS
10.2019 - Current

Insurance clerk

AAR INSURANCE
12.2016 - 10.2019

Insurance sales agent

jubilee insurance company
06.2014 - 08.2015

Diploma of Higher Education - Information Technology

Makerere Institute for Social Development
02.2014 - 08.2016
Gimei JohnIT support Engineer