Gladys Muyinda
Kampala
Summary
Results-driven professional with a strong foundation in data analysis and process optimization. Experienced in conducting comprehensive market research and collaborating with cross-functional teams to develop and implement innovative solutions that enhance operational efficiency. Proficient in utilizing analytical tools and software to support data management and reporting. Recognized for strong communication skills, attention to detail, and the ability to thrive in fast-paced environments. Eager to leverage skills and experiences to contribute to a forward-thinking organization while continuing to grow professionally in my career.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
Products, Pricing and Marketing Executive
Airtel Uganda
11.2024 - Current
- Development and implementation of pricing strategies to maximize profitability while ensuring competitive positioning in the market.
- Conducting market research to identify trends, customer needs and competitive analysis to improve product development and marketing strategies.
- Collaboration with cross functional teams including sales, product development and customer service to launch new products and enhance existing offerings.
- Analysis of sales data and customer feedback to assess product performance and make data driven recommendations for improvements.
Assistant Records Manager
St. Paul Academy Nakasajja
05.2019 - Current
- Assisting in the management and organization of company records to ensure compliance with legal and regulatory requirements.
- Development and maintenance of filing systems, both physical and digital to improve accessibility and retrieval of documents.
- Conducting of regular audits of records to ensure accuracy and completeness, implementing corrective actions as needed.
- Collaborate with various departments to facilitate the proper handling and storage of sensitive information.
- Train and support staff on records management policies and procedures.
Data Support Executive - Analytics
Airtel Uganda
03.2024 - 10.2024
- Provided analytical support by collecting, processing and analyzing of data to inform business decisions and strategies.
- Developed and maintained dashboards and reports to visualize key performance indicators and trends for stakeholders.
- Collaboration with cross functional teams to identify data needs and ensure data integrity across various systems.
- Assisted in the implementation of data management processes to enhance data accuracy and accessibility.
- Conducted data quality assessments and resolved discrepancies to maintain high data standards.
Business Solutions Intern
Airtel Uganda
02.2023 - 02.2024
- Assisted in the analysis of business processes to identify areas of improvement and optimization.
- Supported in the development and implementation of business solutions by collaborating with team members and stakeholders.
- Conducted market research to gather data on industry trends and strategies.
- Assisted in preparation of presentations and reports to communicate findings and recommendations to management.
- Participated in team meetings and contributed ideas for innovative solutions to business challenges.
- Successfully contributed to projects that improved operational efficiency and increase coverage of Airtel services in Uganda.
Administrative Assistant
Fancy Media and Choros Avenue
11.2022 - 01.2023
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Administrative Assistant
Makerere University Business School eLearning Centre
11.2022 - 12.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Data Entrant
Makerere University Business School
12.2018 - 03.2019
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Assistant office secretary
St. Paul Academy Nakasajja
12.2016 - 02.2017
- Organized company events and meetings, ensuring all necessary arrangements were made for smooth execution.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Provided administrative support during high-pressure situations enabling seamless workflow.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
Education
Bachelor of Business Computing -
Makerere University Business School
Kampala Uganda 08.2019 - 02.2023
Uganda Advanced Certificate of Education -
Uganda Martyrs Senior Secondary School
Kampala Uganda 03.2017 - 12.2018
Uganda Certificate of Education -
Naalya S.S Namugongo
Kampala Uganda 02.2013 - 12.2016
Primary Leaving Examinations -
Greenhill Academy
Kampala Uganda 02.2006 - 11.2012
Skills
- Proficiency in Microsoft Office tools including Excel, Access, Outlook, Word and Powerpoint
- Effective communication skills
- Interpersonal skills
- Analytical and problem solving skills
- Strong Business Acumen
- Attention to detail
- Customer Service-oriented
- Team work
- Time Management
- Adaptability
- Project Management
Timeline
Products, Pricing and Marketing Executive
Airtel Uganda
11.2024 - Current
Data Support Executive - Analytics
Airtel Uganda
03.2024 - 10.2024
Business Solutions Intern
Airtel Uganda
02.2023 - 02.2024
Administrative Assistant
Fancy Media and Choros Avenue
11.2022 - 01.2023
Administrative Assistant
Makerere University Business School eLearning Centre
11.2022 - 12.2022
Bachelor of Business Computing -
Makerere University Business School
08.2019 - 02.2023
Assistant Records Manager
St. Paul Academy Nakasajja
05.2019 - Current
Data Entrant
Makerere University Business School
12.2018 - 03.2019
Uganda Advanced Certificate of Education -
Uganda Martyrs Senior Secondary School
03.2017 - 12.2018
Assistant office secretary
St. Paul Academy Nakasajja
12.2016 - 02.2017
Uganda Certificate of Education -
Naalya S.S Namugongo
02.2013 - 12.2016
Primary Leaving Examinations -
Greenhill Academy
02.2006 - 11.2012
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