GLORIA ASIIMWE

• Managed day-to-day department operations with effective workflow coordination.
• Provided administrative support with accurate document preparation and data entry.
• Supported daily operations by organizing office spaces for maximum functionality and ease of use.
• Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
• Receive refugees and migrants during reception hours, perform booking interviews as
  necessary.
• Make airline bookings for migrants in accordance with the procedures.
• Verify migrant/documents identity,track travel documents expiration deadlines
• Prepared and delivered operational performance reports to inform management.
• Receive and register travel documents, make entries into IOM data base/Mimosa, as required per SOPs.
• Communicate with the airlines on proflight related issues, name lists,
  booking details, domestic bookings, additions, deletions, refunds, etc.
• Follow up for timely assignment of medical and operational escorts to
  proflight, make escort bookings and communicate the details to those concerned in accordance with the program requirements.
• Ensure timely proflight updates in MiMOSA as well as Creating entries in I-GATOR and follow up ticket refunds in IGATOR and
  with respective airlines according to IOM SOPs.
• Generate and timely distribute Advance Booking Notifications, Transit Visa,Waiver Requests, Additions, Deletions, Departure Notification to the
  proflight according to IOM SOPs
• Collaborated with other departments and stakeholders(RSC, UNHCR, embassies, Office of the Prime Minister, Immigration) to foster smooth operation of daily processes.
• Perform other duties as may be assigned.

• Managed day-to-day department operations with effective workflow coordination.
• Provided administrative support with accurate document preparation and data entry.
• Supported daily operations by organizing office spaces for maximum functionality and ease of use.
• Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
• Received travel docs from High commissions, USRAP travel packets from RSC; check
  and confirmed documents/packets received against RSC/high commissions dispatch
  list and return signed copy to RSC/ High commissions.
• Updated case status in Mimosa and tracking system, indicating cases with
  special needs and cross references in Mimosa
• Dispatched travel documents by DHL to the relevant IOM missions together with data/booking lists.
• Timely and accurately prepared departure bags for refugees and migrants including travel documents, departure/exit cards, X-rays, medical documents, pre-departure certificates, and customs cards for departures ex Uganda.
• Contacted the migrants to ensure they are notified on their travel details.
• Arranged for USRAP promissory notes to be signed prior to departure.
   Arranged for the transport of cases traveling to/from refugee settlements
  to/from Kampala.
• Received, and verified invoices from service providers and Prepared payment requests respectively
• Organized logistics of cultural orientation trainings for USCO, Canadian orientation abroad classes,Netherlands and Norwegian Cultural Orientation
• Perform any other duties were generating ABNs, Creating TORs in i-Gator,
  registering cases in MIMOSA.
• Prepared purchase requisitions for
  movement operations unit.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to organization employees by copying, faxing, and filing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality in compliance with organization policies and legal requirements.
• Provided logistical support to cultural orientation sessions for USCO, Canadian orientation abroad classes, Netherlands and Norwegian Cultural Orientation
• Prepares luggage tags for departing refugees and migrants.
• Liaises with MHD to ensure follow up medical procedures are completed before
  cases depart or return to the camps.
• Reduced processing time for customer requests by effectively prioritizing tasks and delegating responsibilities.
• Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Receiving and sending of incoming and outgoing pouches respectively
• Prepared travel security clearance and travel authorization for officials and drivers
• Organized for meetings /workshops/conferences
• Carrying out routine radio call for all staff in Kampala
• Performed clerical work for the IOM Operations department that handles migrants
  visas, organizes interviews and coordinating cultural orientation for migrants as well as
  calling migrants for collection of their travel bookings, Scanning, making arrangements
  for trainings ,preparing payments and clearance for funds disbursed, printing and
  distribution of flight itinerary, checking visa status for clients, among other clerical
  work
• Provided administrative support in regards to personnel issues:
  a. Established and arranged personnel files,
  b. Updated staff personnel file documentation respectively,
  c. Prepared documents for interviews,
  d. Managed and updated monthly attendance timesheets and leave records for
  staff,
  e. Updated staff included in Medical Service Plan
  f. Wrote Personnel Establishment Form (PEF) report on monthly basis
  g. Prepared staff separation clearances among other duties assigned
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

• Provided logistical, administrative and financial support towards Central Emergency
  Response Fund (CERF) activities in Karamoja region
  
  • Prepared and organized travels for WHO program officers in Karamoja region
  • Ensured smooth flow of funds released for CERF activities
  • Supported coordination and implementation of CERF activities in Karamoja region
  • Wrote basic financial reports for the completed activities
• Enhanced project efficiency by developing and implementing detailed action plans with clear objectives and timelines.

Provided administrative support to WHO field offices( Gulu, Pader, Kitgum, Lira and
Moroto)
• Prepared and organized travels for program officers
• Updated HAC inventory at country and field offices
• Provided logistical, administrative and financial support to the ongoing CERF project
in Karamoja
• Updated HAC allotments and ensuring all HAC funds at country office balances with
those in regional office
• Rendered logistical, administrative and financial support towards flood risk reduction
activities in Teso and Mt. Elgon sub regions
• Rearranged HAC files
• In collaboration with the librarian update the EHA library in Kampala

• Optimized resource allocation by monitoring budgets and reallocating funds as needed for maximum impact.
• Maintained meticulous records of all activities related to assigned tasks, enabling accurate documentation and reporting on project outcomes.

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Developed innovative strategies for the communities , resulting in increased management of the Ebola outbreak
• Supported health teams to identify the most effective social mobilization and
  communication strategy for Ebola control,
• Developed report forms for community mobilizers to ensure coverage of the hard to
  reach areas,
   Provided technical support to district health teams in planning, implementation,
  supervision, monitoring and evaluation of social mobilization and communication
  activities for Ebola control,
   Developed activities for community education and sensitization,
• Networked with district officials and various partners in social mobilization and
  communication,
• Ensured that social mobilization and communication inputs are well focused,
• Carried out monitoring and supervision of social mobilizers to ensure effectiveness,
• Reported in writing the progress of the activity,
• Trained communities, parish leaders, Village Health Teams, Health assistants, Local
  council and other stakeholders about the spread, prevention and measures of Ebola
  disease as means of widening community education and sensitization.

• Facilitated effective coordination on the SAM implementation through visiting
  district health officers in order to make arrangements for the SAM activity
• Analyzed collected data and drafted a report on the findings
• Supervised data collectors to ensure accuracy of the data and review of progress
  from the data collectors
• Prepared and finalized a technical report on the SAM activity
• Reviewed Camp SAM questionnaire
• Reviewed Health facility SAM questionnaire
• Carefully examined SAM guidelines
• Oversaw the whole process of SAM in Apac (Lango sub-region)

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Participated in Sexual Gender Based Violence (SGBV) pre-visit in 5 districts of Northern Uganda
• Assisted the chief lead consultant in compiling data collected in order to draft reports on the SGBV pre-visit in 5 districts of Northern Uganda
• Documented and entered daily reports from the field accordingly  Identified local leaders as an entry point to the community
• Mobilized community leaders for arrangements of Focus group discussions on SGBV
• Engaged in facilitation of the process to help Internally Displaced People(IDPs) particularly women and children in the camps get access to social and health services
• Collected information on SGBV from the local people
• Participated in meetings with district officials, local and camp leaders on SGBV problem  Facilitated focus group discussion on SGBV with the people for developing a documentary film.