Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Glory Agasha

Mbarara,Mbarara
Glory Agasha

Summary

I have held progressive roles in Administration, Operations management,sales , accounting and Banking sectors following my education at Makerere University.

Each career move I made was in the interest of developing professionally and becoming more advanced in my field of expertise and l am a value added member to my past employers.

I seek a greater opportunity that align with my education and experience.

Overview

3
years of professional experience

Work History

Equity Bank

Enrollment Officer
03.2024 - 06.2024

Job overview

  • Company Overview: In Partnership with UNHCR
  • Recruiting and ongoing training customers on use of alternative channels/digital banking
  • Capture and maintaining of accurate client information and documentation in a timely manner
  • Assist with the preparation, development of client knowledge, due diligence, and approval of the electronic know your client (KYC) record and supporting appendices
  • Drive compliance with applicable laws, rules, and regulations, adhering to policy, applying business practices, and escalating, managing, and reporting control issues with transparency
  • Perform client's recruitment and on boarding as per contract or otherwise agreed with anchor client in consultation with the supervisor
  • Own and complete the day-to-day client onboarding in a timely manner with little to no supervision, while ensuring compliance with regulatory requirements and internal policies
  • Support resolution/closure of customer of internal audit, compliance, or risk management related issues
  • Support resolution/closure of customer issues on site and remotely
  • Timely preparation and submission periodical reports regarding activities assigned by the supervisor
  • Review of client's accounts statuses prior to cash payments to avert any challenges that may hinder prompt access of the funds
  • Maintain statistics and records appropriate to provide information for reporting purposes
  • Perform any other duties assigned
  • In Partnership with UNHCR

SNV -UGANDA

Administrative Assistant
11.2022 - 12.2023

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Maintained inventory of office supplies and placed orders.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Established administrative work procedures to track staff's daily tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Vengar Energy Co.LTD Uganda

Channel Sales Executive
03.2022 - 07.2022

Job overview

  • Expanded distribution network by identifying and recruiting new reseller partners.
  • Implemented strategic pricing structures to maximize profitability while maintaining competitive edge in the market.
  • Conducted regular performance evaluations of partners, providing constructive feedback for improved results moving forward.
  • Successfully resolved customer disputes, fostering ongoing loyalty and satisfaction among clients.
  • Collaborated on marketing initiatives to drive brand recognition and channel partner engagement.
  • Organized and participated in industry events, promoting the company''s products and services to potential clientele.
  • Managed potential channel conflict by fostering excellent communication and strict adherence to channel rules of engagement.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

MUSHANGA SACCO

Banking Assistant-Intern
07.2021 - 11.2021

Job overview

  • Delivered comprehensive training to new hires, fostering a knowledgeable and effective workforce within the branch.
  • Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
  • Entered loan data into computerized banking system for renewals and modifications and submitted requests to portfolio managers before maturity.
  • Managed customer service inquiries and pinpointed and implemented proper path to resolution.
  • Ensured smooth implementation of process improvement initiatives leading to increased productivity levels.
  • Identified opportunities for cross-selling financial products, increasing overall revenue for the bank.
  • Enhanced customer satisfaction by providing efficient and accurate banking services.
  • Assisted clients with loan applications, successfully securing funding for their needs.
  • Advised customers of products and services and assisted bankers in delivering superior customer service.
  • Streamlined account opening processes for faster service, resulting in increased new accounts.
  • Assisted customers with various online banking inquiries ensuring seamless user experience.
  • Conducted regular audits on assigned portfolios maintaining accuracy of records.
  • Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
  • Provided exceptional customer service, contributing to a positive reputation for the bank.
  • Maintained strict confidentiality of client information, upholding the bank''s privacy standards.
  • Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
  • Successfully resolved customer complaints promptly and professionally, preserving client loyalty and trust in the institution.
  • Maintained friendly and professional customer interactions.
  • Educated customers on online banking and mobile banking applications.
  • Assisted customers with banking needs and inquiries.
  • Handled various accounting transactions.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Facilitated smoother communication channels by organizing regular team meetings.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.

Education

KYEIZOOBA GIRLS' SSS
Bushenyi

UCE

University Overview

KYEIZOOBA GIRLS' SSS
Bushenyi

UACE

University Overview

MAKERERE UNIVERSITY
KAMPALA

Bachelor Of Science In Accounting
05.2022

University Overview

A degree program in which I learnt on how to manage finances, record fiscal transactions, manage costs and create financial strategies.

Skills

Excellent Communication

Languages

Languages

English- fluent

Runyoro-kitara  fluent

Timeline

Enrollment Officer
Equity Bank
03.2024 - 06.2024
Administrative Assistant
SNV -UGANDA
11.2022 - 12.2023
Channel Sales Executive
Vengar Energy Co.LTD Uganda
03.2022 - 07.2022
Banking Assistant-Intern
MUSHANGA SACCO
07.2021 - 11.2021
KYEIZOOBA GIRLS' SSS
UCE
KYEIZOOBA GIRLS' SSS
UACE
MAKERERE UNIVERSITY
Bachelor Of Science In Accounting

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Glory Agasha