Gonzaga Kelly Kyagaba
HRM, HRBP, L&D & OD Specialist
Kampala,Nakawa Division
Summary
Human Capital & Organizational Psychologist with extensive experience in Human Resource Management, Organizational Development, and Learning & Development. Proven track record in driving employee engagement, talent development, and performance optimization in various organizational settings. Skilled in strategic HR advisory, workforce planning, capacity building, and stakeholder engagement. Holds multiple professional certifications and memberships, demonstrating a commitment to continuous professional development and best practices in the field.
Overview
15
15
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Associate Consultant
CERFODES (U) Ltd
Kampala
05.2025 - Current
- Provided expert advisory services in human capital strategy, workforce planning, and organizational development.
- Conducted client needs assessments and developed tailored HR solutions aligned with organizational objectives.
- Designed and implemented HR strategies, policies, frameworks, and systems to improve workforce performance and compliance.
- Advised clients on talent management, leadership development, employee engagement, and performance optimization.
- Conducted training needs assessments and designed and delivered capacity-building and professional development programmes.
- Evaluated training outcomes and provided recommendations to strengthen learning impact and organizational effectiveness.
- Conducted research, data analysis, workforce assessments, and benchmarking to inform evidence-based HR recommendations.
- Prepared technical reports, proposals, presentations, budgets, and other consulting deliverables.
- Supported business development through identification, preparation, budgeting, and submission of human capital consultancy bids and proposals.
- Coordinated and supported the implementation of human capital and organizational development projects.
- Managed client and stakeholder communication to ensure alignment, effective coordination, and achievement of project objectives.
- Supported project resource planning and utilization to ensure timely and cost-effective delivery of assignments.
Human Resource & Operations Manager
Holland Greentech Limited
Kampala
01.2023 - 05.2025
- Managed Human Resource and Operations functions, aligning people and operational strategies with organizational goals and growth objectives.
- Supported a productive, compliant, and sustainable work environment across the organization.
Streamlined recruitment processes, reducing average time-to-hire by 30%. - Implemented a diversity recruitment strategy that increased representation of underrepresented groups.
- Developed employee engagement initiatives that increased employee satisfaction by 20%.
- Designed talent development programs that increased internal promotions by 15% and strengthened employee retention.
- Introduced leadership development initiatives that enhanced managerial capabilities, team performance, and productivity.
- Conducted organizational needs analysis and supported departmental restructuring to improve communication and collaboration.
- Revamped the performance management system through continuous feedback and coaching, increasing employee performance ratings by 10%.
- Strengthened collaboration with hiring managers and department heads to align recruitment strategies with organizational workforce needs.
- Supported HR policies, workforce planning, employee development, and operational processes to enhance organizational effectiveness.
- Coordinated HR and operational activities in support of Holland Greentech’s mission to empower smallholder and commercial vegetable farmers across Africa.
Organizational Development Advisor
Foundation Leads Limited
Kampala
01.2019 - 04.2025
- Provided strategic HR and organizational development advisory services to clients across diverse sectors.
- Conducted organizational assessments covering structures, workflows, workforce capabilities, culture, and employee engagement.
- Developed evidence-based OD strategies, action plans, and interventions to address organizational performance gaps.
- Led talent acquisition assignments, including job profiling, sourcing, assessment, selection, reference checks, and onboarding.
- Supported workforce planning, talent pipeline development, succession planning, retention, and diversity and inclusion initiatives.
- Designed and facilitated leadership development, team effectiveness, strategic planning, and performance improvement programs.
- Guided clients through restructuring, mergers, culture transformation, and other organizational change processes.
- Strengthened managerial and leadership capabilities through training, coaching, mentoring, and targeted capacity-building programs.
- Developed performance and learning frameworks with clear KPIs to measure the effectiveness of organizational interventions.
- Analyzed qualitative and quantitative data and prepared diagnostic reports, recommendations, learning products, and improvement plans.
- Contributed to the development of innovative HR and OD consulting solutions, tools, methodologies, and knowledge products.
- Supported internal capacity building, knowledge management, and thought leadership through training, documentation, publications, and stakeholder engagements.
People, Culture & Employee Engagement Manager
Situka Alliance Initiative
Kampala
01.2018 - 03.2020
- Led employee engagement, talent development, workplace culture, and inclusion initiatives to build a high-performing organization.
- Aligned people strategies with organizational priorities while strengthening employee experience, collaboration, accountability, and professional growth.
- Increased employee engagement scores by 25% through wellness initiatives, feedback mechanisms, and staff engagement programs.
- Implemented a diversity and inclusion strategy that improved workforce diversity by 30%.
- Developed talent retention initiatives that reduced employee turnover by 15% over two years.
- Strengthened organizational culture by embedding core values into employee engagement, performance, and workplace practices.
- Established a leadership development program that increased internal promotions by 20% and strengthened the leadership pipeline.
- Introduced continuous performance feedback mechanisms to improve accountability, coaching, and employee performance.
- Implemented an employee recognition program that contributed to a 20% improvement in performance review outcomes.
- Established conflict resolution protocols that reduced workplace disputes by 30% and strengthened employee relations.
- Developed an internal communication strategy that increased employee awareness of organizational goals and initiatives by 35%.
- Supported Situka Alliance Initiative Uganda’s mission to advance gender equity and social transformation through inclusive and people-centered organizational practices.
Human Resource & Special Projects Architect
Tugende Limited
Kampala
01.2016 - 12.2017
- Provided strategic leadership in workforce planning, talent management, and organizational development.
- Developed manpower and recruitment plans aligned with organizational strategy, workforce requirements, and budgets.
- Conducted workforce analysis and advised management on staffing, productivity, and resource requirements.
- Led end-to-end talent acquisition, including job profiling, sourcing, screening, interviewing, selection, and onboarding.
- Developed and maintained talent pipelines and strategic relationships with candidates and recruitment partners.
- Improved recruitment processes to enhance efficiency, cost-effectiveness, candidate experience, and quality of hire.
- Developed and implemented learning and development frameworks based on organizational and competency needs.
- Conducted training needs assessments and designed leadership and competency development programmes.
- Developed, reviewed, and implemented HR policies, procedures, and employment practices.
- Provided HR advisory support on employee relations, grievances, conduct, absence, performance, and organizational change.
- Maintained job structures, descriptions, organizational charts, HR manuals, and employee records.
- Ensured compliance with employment legislation, HR policies, and organizational procedures.
- Supported HR audits, process improvements, and organizational effectiveness initiatives.
- Utilized HRIS, people analytics, and workforce data to support evidence-based management decisions.
- Conducted HR benchmarking and research to inform workforce strategy and organizational planning.
- Managed employee benefits and welfare programmes, including medical insurance, GPA/WIBA, and study support.
- Coordinated employee work permits, travel visas, and related administrative requirements.
- Managed the HR departmental budget and coordinated staff engagement and welfare activities.
- Supported the delivery of strategic HR initiatives and special projects aligned with organizational objectives.
Human Resource Coordinator
Educate! Uganda
Kampala
08.2013 - 06.2015
- Coordinated HR operations covering recruitment, onboarding, performance management, employee relations, and staff welfare.
- Supported HR policies and programs that enhanced employee engagement, capacity development, and organizational effectiveness.
- Advised management on HR matters and supported effective implementation of HR policies, procedures, and best practices.
- Developed and implemented a performance management system and trained managers and staff on performance, supervision, and leadership.
- Managed end-to-end recruitment, including interviews, selection, offers, contracts, induction, and onboarding.
- Implemented new-hire orientation and training programs to strengthen employee integration and job performance.
- Prepared monthly NSSF and PAYE submissions in collaboration with the Finance team.
- Supported payroll administration, including employee records, leave, benefits, incentives, and compensation updates.
- Contributed to annual operating plans, budgets, and implementation of HR and Administration SOPs.
- Monitored employee claims and workplace incidents and supported corrective action and resolution processes.
- Forecasted workforce requirements and supported workforce planning to meet organizational staffing needs.
- Managed the employee bank loan scheme, including top-ups, payslips, records, and letters of undertaking.
- Collaborated with Legal and Compliance teams to review HR documentation and strengthen organizational processes.
- Facilitated staff onboarding, training, and on-the-job learning to enhance employee knowledge and skills.
- Maintained accurate employee records and ensured timely completion of HR activities and documentation.
- Collaborated across departments to resolve HR issues, prevent backlogs, and achieve departmental objectives.
- Supported the delivery of Educate! Uganda’s mission of equipping young people with practical skills for employment, entrepreneurship, and further education.
Internship Placement - Human Resource Department
Uganda Bureau of Statistics
Kampala
02.2012 - 06.2013
- Support all internal and external HR-related inquiries or requests.
- Maintain digital and electronic records of employees.
- Serve as point of contact with benefit vendors and administrators.
- Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.
- Maintain calendars of the HR management team.
- Oversee the completion of compensation and benefit documentation.
- Assist with performance management procedures.
- Schedule meetings, interviews, HR events and maintain agendas.
- Coordinate training sessions and seminars.
- Perform orientations and update records of new staff.
- Produce and submit reports on general HR activity.
- Support in collecting data to resolve any payroll errors.
- Complete termination paperwork and exit interviews.
- Keep up to date with the latest HR trends and best practices.
Education
Postgraduate Diploma - Project Planning and Management
Uganda Management Institute (UMI)
08.2026
Master - Organizational Psychology
Makerere University
Postgraduate Diploma - Human Resource Management
Uganda Management Institute (UMI)
01.2017
Bachelor - Guidance & Counselling Psychology
Kyambogo University
01.2011
Certification
I, Gonzaga Kelly Kyagaba the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes myself, my qualifications, and my experience, and I am available, as and when necessary, to undertake the assignment in case of an award. I understand that any misstatement or misrepresentation described herein may lead to my disqualification or dismissal by the Client, and/or sanctions by the Client., Gonzaga Kelly Kyagaba, 2025-05-01
Affiliations
- Human Resource Managers Association Uganda
- Uganda Counselling Association
- Uganda Management Institute Alumni
- Makerere University Psychology Alumni
- Kyambogo University Alumni
Languages
English
Luganda
Training
- Certificate in Job Analysis & Evaluation, CERFODES Uganda Ltd
- Certificate in Compensation & Reward Management, CERFODES Uganda Ltd
- Certificate in Training of Trainers, Vetting Processes International - Uganda
- Certificate in Performance Management, Vetting Processes International - Uganda
- Certificate in Change Management, Human Resource Managers’ Association Uganda (HRMAU)
- Certification in Management of HIV at the Workplace, Foundation for Professional Development – South Africa
Timeline
Senior Associate Consultant
CERFODES (U) Ltd
05.2025 - Current
Human Resource & Operations Manager
Holland Greentech Limited
01.2023 - 05.2025
Organizational Development Advisor
Foundation Leads Limited
01.2019 - 04.2025
People, Culture & Employee Engagement Manager
Situka Alliance Initiative
01.2018 - 03.2020
Human Resource & Special Projects Architect
Tugende Limited
01.2016 - 12.2017
Human Resource Coordinator
Educate! Uganda
08.2013 - 06.2015
Internship Placement - Human Resource Department
Uganda Bureau of Statistics
02.2012 - 06.2013
Postgraduate Diploma - Project Planning and Management
Uganda Management Institute (UMI)
Master - Organizational Psychology
Makerere University
Postgraduate Diploma - Human Resource Management
Uganda Management Institute (UMI)
Bachelor - Guidance & Counselling Psychology
Kyambogo University