Grace Yossa Akikoli
Kampala
Summary
At Mai Liquor Store, I excelled in enhancing customer satisfaction and streamlining transactions, demonstrating exceptional cash handling accuracy and active listening. My adaptability and teamwork significantly contributed to a positive shopping environment, with a focus on efficient problem-solving and inventory management.
Overview
1
1
year of professional experience
Work History
Retail Cashier
Mai Liquor Store
05.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Processed various payment methods accurately while maintaining confidentiality of customer information.
- Operated POS terminals and cash drawer balancing.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelors Of Business Administration - Accounting And Finance
Uganda Christian University
Mukono, Uganda 07.2007
Skills
- Customer Service
- Teamwork and Collaboration
- Reliability and punctuality
- Problem-Solving
- Workplace Cleanliness
- Merchandise Stocking
- Language Fluency
- Cash Handling
- Payment Processing
- Cash Control Accuracy
- Liquor regulations and compliance
- Customer Needs Assessment
- POS Systems
- Product Recommendations
- Promotion and Discount Knowledge
- Quick Learner
- Credit card processing
- Handling Complaints
- Dependability
- Stock replenishment
- Customer Relationship Management
- Team Collaboration
- Active Listening
- Honest and Dependable
- Microsoft Office
- Cash Register Operation
- Till Counting
Languages
English
Full Professional
Luganda
Full Professional
Timeline
Retail Cashier
Mai Liquor Store
05.2023 - Current
Bachelors Of Business Administration - Accounting And Finance
Uganda Christian University
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