Hellen Baguma
Kampala
Summary
Committed leader with accumulated experience in the manufacturing space, hotel space,the agricultural and farming field. I have worked within Kampala and surrounding districts offering my expertise these areas as indicated here:-
Progressive, intelligent and analytical with top-notch business acumen and strategic planning skills. Skilled in start-up businesses, market trends and customer preferences. Instrumental in helping companies remain responsive and proactive in dynamic conditions.
Experienced in assisting New companies with restructuring systems, improving market penetration and energizing teams to meet demanding targets. Focused on cost-reduction, revenue generation and overall growth. Hardworking and practical with big-picture mentality paired with capacity to effectively manage important details.
Results-driven business professional with solid history of success in consulting. Gifted in leading programs, teams and projects. Highly effective at coaching staff, reorganizing teams and refocusing groups to meet new targets. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Business Liaison
Tmobz Mobile Solutions
Kampala
01.2022 - Current
- Provides detailed product information and educate customers on features, advantages, and benefits of products or services.
- Analyzes customer feedback data to identify areas of improvement in services provided.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Answers incoming calls from potential customers and addresses their inquiries.
- Upsell additional products or services to existing customers when applicable.
- I have developed strong relationships with potential customers through consistent follow-up contact.
- Identify opportunities for process improvements within the organization.
Online Marketing and Business Development Manager
Hotel Online
Kampala
01.2013 - 12.2022
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Created presentations to attract new business opportunities.
- Conducted research on industry trends, competitor activities, and customer needs.
- Collaborated with marketing team members to design promotional materials.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Assisted in developing pricing strategies that maximized profits while meeting customer expectations.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
Accountant
Global Entreprenuers Limited
Kampala
06.2006 - 12.2012
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Analyzed financial data to identify discrepancies or trends.
- Developed accurate budget forecasts and monitored actual performance against budgets.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Provided guidance and support to other departments regarding accounting policies, procedures, and regulations.
Education
Bachelor of Arts - Economics
Kyambogo University
Kampala08-2010
Diploma - Accounting
Uganda College of Commerce
Kampala08-2003
Skills
- Needs Assessments-
- Customer Service
- Customer Satisfaction
- Strong Interpersonal Communication
- Business Process Improvement
- Process Optimization
- Product Demonstration
- Client Presentations
- Effective Customer Communication
- Customer Relationship Management
- Client Consultations
- Customer Acquisition
- Staff Mentoring
- Schedule Coordination
- Negotiation
Affiliations
- Reading
- Traveling
- Socializing with friends and Family
- Music
- Cooking
References
References available upon request.
Timeline
Business Liaison
Tmobz Mobile Solutions
01.2022 - Current
Online Marketing and Business Development Manager
Hotel Online
01.2013 - 12.2022
Accountant
Global Entreprenuers Limited
06.2006 - 12.2012
Bachelor of Arts - Economics
Kyambogo University
Diploma - Accounting
Uganda College of Commerce
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