Hellen Batamuliza
Human Resource Officer
Summary
Results- driven Human Resources Specialist offering 10+ years in achieving positive human resources results for FMCG companies & NGOS.
Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. organized planner with excellent team leadership and program management abilities.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work History
Administrator & Human Rsource Assistant
DHL Supply Chain (U) Ltd, Kampala, Uganda
Kampala
08.2019 - Current
- Collecte, validate and distribute information to employees.
- Oversee successful planning and execution of staff meetings, parties and events.
- Aid colleagues, managers and customers through regular communication and assistance.
- Maintaine personnel records and update internal databases to support document management.
- Network with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Manage agendas and calendars, boosting productivity and improving organizational initiatives.
- Manage payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Evaluate operational practices and identify improvement opportunities to develop revisions for systems and procedures.
- Generate reports to suggest corrective actions and process improvements.
- Reduction in recordkeeping errors by 10% precisely handling financial transactions, journal entries and accounts payable and receivable activities.
- Manage bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
Human Resources Officer (Project)
Express Logistics Group Ltd, Kampala Uganda
Kampala
02.2015 - 04.2017
- Recruitment and hiring, setting high standard principles as well as providing likely solutions.
- Conducted research, gathered information from multiple sources and presented results.
- Onboarded new temps by entering employee information into systems.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increased customer satisfaction by resolving issues.
- Providing pragmatic and consistent guidance and advice to staff on grievance, attendance, disciplinary, and performance issues.
- Raising proactive work related issues with managers, identifying practical solutions, and recommending appropriate action plans.
- Ensuring the maintenance of all payroll data.
- Organizing and conducting employee performance reviews.
- Collecting ongoing information regarding satisfaction of employee on salary packages and wage, working conditions, etc.
- Keeping managers informed on anti-discrimination regulations.
- Conducting new employee orientation program and other educational training programs etc.
- Receiving employee complaints and acting accordingly to resolve them.
Customer Service Executive
Oriflame East Africa LTD
Kampala
02.2011 - 12.2014
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Kept a basic point of contact for customers with queries, complaints, feedback and requests.
- Ensured timely and professional responses to all complaints, requests and queries received.
- Proper recording and scrutiny of the complaints received.
- Efficient dealing of complaints to completion and enabling satisfaction of customer.
- Trained sales persons about the company background.
- Rendered useful administrative support to other members of the customer care team.
Administrative Assistant
MICRO UGANDA LTD
Kampala
01.2010 - 11.2010
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Market Micro- Uganda financial products to clients in office and out of office.
- Advise clients on loan balances and issue monthly statements.
- Manage petty cash, ensure the right approvals have been sought and make reimbursement report to the accountant.
RESEARCH ASSISTANT/DATA ENTRANT OFFICER
WORKFORCE DEVELOPMENT AUTHORITY
Kigali
01.2009 - 08.2009
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Planned, modified and executed research techniques, procedures and tests.
- Facilitate communications internally among members of the project team, including faculty investigators.
- Supervise and assist others with the workflow and execution of all responsibilities related to assisting with creating, managing, analyzing and reporting on data collection, entry and management.
Education
MBA - Human Resources Management
VICTORIA UNIVERSITY
KAMPALA UGANDA 03.2021 - 09.2023
Post Graduate Diploma - Human Resources Management
ASSOCIATION OF BUSINESS MANAGERS & ADMINISTRATORS
LONDON UK 01.2010 - 01.2011
BBA - Business Administration
INDEPENDENT INSTITUTE OF LAY ADVENTISTS OF KIGALI
Rwanda 05.2005 - 09.2008
High School Diploma -
PROGRESSIVE BRIGHT SECONDARY SCHOOL
MUKONO, UGANDA 01.2002 - 12.2003
Certificate (UCE) -
ST MARIA GORETTI SECONDARY SCHOOL
MPIGI, UGANDA 02.1998 - 12.2001
Skills
Organization Skills
Interpersonal Skills
Administration Skills
Performance Evaluation
Buiness Administration
Team Player
Staff Training
Human Resources Skills
Computer Skills (MS Word, Excel, Outlook)
Labor Agreements
Recruitment
Onboarding
Record Keeping
Office Administration
Communication Skills
Reporting & Analysis Skills
Certification
Human Resources Systems & Processes
Additional Information
REFEREES
MR. MUGANGA LAWRENCE
VICE CHANCELLOR
VICTORIA UNIVERSITY, KAMPALA UGANDA
(256) 708941336 / 075745773
mugangalaw@gmail.com
MRS. NYAKATO AIDAH
HUMAN RESOURCE MANAGER
DHL SUPPLY CHAIN LTD, UGANDA
(256) 782447716
Aidah.Nyakato@dhl.com
MR. HALERA BRIAN
MANAGER EXPRESS LOGISTICS
KAMPALA UGANDA
(256) 753508017
bhalera@gmail.com
Timeline
Human Resources Systems & Processes
08-2022
MBA - Human Resources Management
VICTORIA UNIVERSITY
03.2021 - 09.2023
Administrator & Human Rsource Assistant
DHL Supply Chain (U) Ltd, Kampala, Uganda
08.2019 - Current
Human Resources Officer (Project)
Express Logistics Group Ltd, Kampala Uganda
02.2015 - 04.2017
Customer Service Executive
Oriflame East Africa LTD
02.2011 - 12.2014
Administrative Assistant
MICRO UGANDA LTD
01.2010 - 11.2010
Post Graduate Diploma - Human Resources Management
ASSOCIATION OF BUSINESS MANAGERS & ADMINISTRATORS
01.2010 - 01.2011
RESEARCH ASSISTANT/DATA ENTRANT OFFICER
WORKFORCE DEVELOPMENT AUTHORITY
01.2009 - 08.2009
BBA - Business Administration
INDEPENDENT INSTITUTE OF LAY ADVENTISTS OF KIGALI
05.2005 - 09.2008
High School Diploma -
PROGRESSIVE BRIGHT SECONDARY SCHOOL
01.2002 - 12.2003
Certificate (UCE) -
ST MARIA GORETTI SECONDARY SCHOOL
02.1998 - 12.2001