Hellen Mary Nantongo
Sharjah
Summary
Seeking a full-time position that presents professional challenges and allows the utilization of strong interpersonal, time management, and problem-solving skills. Eager to find a role that offers ample opportunities for growth and development.
Overview
6
6
years of professional experience
Work History
Server
Carnival Cruise Line
11.2024 - Current
- Skillfully managed multiple tables at once while maintaining high service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained effective teamwork in high-pressure situations to deliver exceptional service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Retail Sales Part Time.
NEON STAR Retail Store
09.2023 - 06.2024
- Welcoming customers and provide responsive assistance to improve store experiences.
- Utilized effective problem-solving strategies to resolve upwards of 10 daily customer complaints and process challenges.
- Maintaining high standard of attitude and appearance in line with guidelines.
- Arranging products to visual merchandising plans.
- Assisting customers with product selection and sales, recommending items to increase transaction value.
- Guarantee high levels of customer satisfaction through product knowledge and attentive service.
- Completing purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Upselling accessories and impulse purchases to increase store profits.
- Updating customer on new products introduced in the store.
Senior Hostess.
The Six Board Game Restaurant
06.2019 - 08.2023
- Greeting guests upon arrival and ensuring they feel welcomed and valued.
- Managing reservations and seating arrangements efficiently, considering guest preferences and operational needs.
- Providing accurate wait time and managing guest expectations during peak periods.
- Communicating effectively with the service staff to ensure smooth coordination and timely service.
- Handling guest inquiries, complaints, and special requests promptly and professionally.
- Maintaining cleanliness and organization in the hostess station and lobby area.
- Assisting with guest flow management, including directing traffic and managing walk-in guests.
- Collaborating with other departments, such as kitchen and management, to optimize guest satisfaction.
- Upholding company policies and standards related to guest service and hospitality.
- Contributing to a positive and welcoming atmosphere that reflects the brand's values and enhances the overall guest experience.
- Provided exceptional communication skills both internally amongst colleagues as well as externally with guests, contributing to a cohesive and efficient working environment.
- Constantly communicated with kitchen staff about reservation numbers, ensuring adequate preparation for anticipated guest counts.
Education
Bachelors - Mass communication
Makerere University
Kampala, Uganda02.2017
Skills
- Exceptional customer service
- TeamWork
- Leadership
- Microsoft office, word and Excel
Languages
English
Advanced (C1)
Timeline
Server
Carnival Cruise Line
11.2024 - Current
Retail Sales Part Time.
NEON STAR Retail Store
09.2023 - 06.2024
Senior Hostess.
The Six Board Game Restaurant
06.2019 - 08.2023
Bachelors - Mass communication
Makerere University
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