HENRY SSEMPEBWA
CUSTOMER SERVICES RELATIONS
MASAKA,UGANDA
Overview
12
12
years of professional experience
Work History
Customer service representative
GSB UGANDA
Masaka, Uganda
03.2023 - Current
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Streamlined processes through efficient record keeping.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
Rec
PROTEA HOTELS
Entebbe, Uganda
06.2018 - Current
- Leveraged strategic networking to create new business opportunities.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Successfully maintained clean driving licence and access to reliable transportation.
Call centre agent
UGANDA FUNERAL SERVICES
Masaka, Uganda
07.2013 - Current
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Built long-term client relationships through exceptional customer service skills.
- Planned and delivered customer service training, boosting satisfaction levels.
Education
Bachelor of Business Administration - Business Communication
Nkumba university
Entebbe08.2012
Skills
Live chat support
Written and verbal communication skills
Problem solver
Active listening
Call centre experience
Creative problem solving
Customer data management
Team Leadership
Live chat operation
Telephone skills
Social media navigation
Telephone enquiries specialist
Telephone manners
Sales expertise
Customer complaint management
Languages
English
Intermediate (B1)
A1
Interests
Traveling
Timeline
Customer service representative
GSB UGANDA
03.2023 - Current
Rec
PROTEA HOTELS
06.2018 - Current
Call centre agent
UGANDA FUNERAL SERVICES
07.2013 - Current
Bachelor of Business Administration - Business Communication
Nkumba university