HENRY SSEMPEBWA
CUSTOMER SERVICES RELATIONS
MASAKA,UGANDA
Overview
12
12
years of professional experience
Work History
Customer service representative
GSB UGANDA
Masaka, Uganda
03.2023 - Current
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Streamlined processes through efficient record keeping.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
Rec
PROTEA HOTELS
Entebbe, Uganda
06.2018 - Current
- Leveraged strategic networking to create new business opportunities.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Successfully maintained clean driving licence and access to reliable transportation.
Call centre agent
UGANDA FUNERAL SERVICES
Masaka, Uganda
07.2013 - Current
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Built long-term client relationships through exceptional customer service skills.
- Planned and delivered customer service training, boosting satisfaction levels.
Education
Bachelor of Business Administration - Business Communication
Nkumba university
Entebbe08.2012
Skills
Live chat support
Languages
English
Intermediate (B1)
A1
Interests
Traveling
Timeline
Customer service representative
GSB UGANDA
03.2023 - Current
Rec
PROTEA HOTELS
06.2018 - Current
Call centre agent
UGANDA FUNERAL SERVICES
07.2013 - Current
Bachelor of Business Administration - Business Communication
Nkumba university