Henry Titus Bugembe
Social Media Manager / Front Desk Receptionist
Kampala
Summary
Am a dedicated social media manager who has managed social media campaigns for two properties. A proactive and hardworking individual, talented in strategic planning and social marketing evaluation, computer proficient with superb skills in MS Word, Outlook, and Excel Having seven years’ customer service experience, Ive possessed passion for service within a multi-national team in which I have been able to show potential and skills that were gained during hospitality and social media training and working period.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Social Media Manager
BMK HOUSE HOTEL APARTMENTS
Kampala
05.2023 - Current
- Ensure content on company social media posts aligns with user community guidelines.
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as promotional materials and advertisements for social media.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Analyzed marketing plans and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Developed and implemented tracking systems to measure results of posts and campaigns
Front Desk Receptionist
BMK HOUSE HOTEL APARTMENTS
Kampala
09.2019 - Current
- Resolved customer issues quickly and notified supervisors immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transferred calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed important personal and payment information for compliance with security and payment card industry standards
Tourism Internship
BUGANDA HERITAGE AND TOURISM BOARD
Kampala
05.2019 - 07.2023
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Collaborated with senior management on new initiatives to build confidence.
- Assisted in developing integrated marketing strategies during the Organisation's Tourism Expo 2019
- Participated in workshops and presentations related to projects to gain knowledge.
Head Receptionist
MACSEDO RESORT HOTEL
Kampala
08.2017 - 04.2019
- Handled complaints and questions and re-directed calls to other team members.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Acted as first point of contact and set appointments for prospective clients.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Receptionist
MACSEDO RESORT HOTEL
Kampala
07.2016 - 07.2017
- Managed multiple tasks and met time-sensitive deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints. Maintainedined the confidentiality of information regarding clients and the company.
- I corresponded with clients through email, telephone, or postal mail.
Education
Diploma - Tourism and Hotel Management
Metropolitan International University
Kampala 08.2017 - 11.2019
High School Diploma -
Mityana Trinity College
Mityana, Uganda 02.2014 - 11.2015
Some College (No Degree) - ARTS & SCIENCES
Mityana Trinity College
Mityana, Uganda 02.2010 - 11.2013
Primary Leaving Examinations - English, Mathematics, Science & Social Studies
St. Noah’s Kiyinda Primary School
Mityana, Uganda 02.2003 - 11.2009
Skills
Customer Service
undefinedTimeline
Social Media Manager
BMK HOUSE HOTEL APARTMENTS
05.2023 - Current
Front Desk Receptionist
BMK HOUSE HOTEL APARTMENTS
09.2019 - Current
Tourism Internship
BUGANDA HERITAGE AND TOURISM BOARD
05.2019 - 07.2023
Diploma - Tourism and Hotel Management
Metropolitan International University
08.2017 - 11.2019
Head Receptionist
MACSEDO RESORT HOTEL
08.2017 - 04.2019
Receptionist
MACSEDO RESORT HOTEL
07.2016 - 07.2017
High School Diploma -
Mityana Trinity College
02.2014 - 11.2015
Some College (No Degree) - ARTS & SCIENCES
Mityana Trinity College
02.2010 - 11.2013
Primary Leaving Examinations - English, Mathematics, Science & Social Studies
St. Noah’s Kiyinda Primary School
02.2003 - 11.2009
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