Herbert Omoding
Operations
Kampala
Judge a man by his questions rather than his answers.
Voltaire
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
12
12
Certifications
Work History
Supervisor
Crescent General Company Ltd
Kampala
01.2020 - Current
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Technical Assistant
MTN
Kampala
06.2006 - 05.2007
- Installed technical hardware and software in deskside support environment.
- Gathered, organized and distributed technical documentation.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Performed minor maintenance and repair on malfunctioning computer equipment.
- Selling of mtn phones, airtime stock and modems
Technician
MTN
Kampala
09.2007 - 10.2008
- Completed job reports and logs immediately following service calls.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Addressed routine equipment maintenance according to established schedule.
- Responsible for network availability
- site maintenance routine,preventive and corrective
Senior Technician 1
MTN
Kampala
11.2008 - 06.2010
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Diagnosed problems with ericson machines by applying technical knowledge and troubleshooting skills.
- Repaired components, systems and machines to control costs.
- Monitored and enforced safety measures to mitigate hazards.
- Completed preventive maintenance on set schedules.
- Performed evaluations of equipment performance to optimize productivity.
- Tested components and systems to evaluate performance and identify concerns.
- Performed troubleshooting and diagnosis on malfunctioning equipment
- proper coordination of company resources
- helping company to identify resources for deployment as we as man power to recruit
Senior Technician 2
MTN
Kampala
07.2011 - 12.2013
- Diagnosed problems with equipment machines by applying technical knowledge and troubleshooting skills.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Completed preventive maintenance on set schedules.
- Repaired components, systems and machines to control costs.
- Tested components and systems to evaluate performance and identify concerns.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Installed new systems and parts with efficient approach.
- Performed evaluations of equipment performance to optimize productivity.
- Management roles added to ensure staff in the region carryout preventive ,routine and corrective maintenance
- in charge of mtn regional KPI
- MTN reputable representation
- overall regional manager
- coaching of regional staff to ensure value for money
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Completed job reports and logs immediately following service calls.
- Maintained quality assurance and customer satisfaction objectives.
Senior Specialist 2-regional Manager
MTN
Kampala
01.2013 - 09.2015
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Supported department leadership in implementing new policies, procedures and controls.
- Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
- Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues.
- Offered coaching and resources to help program participants maintain progress and achieve goals.
- Assisted with developing effective management policies and procedures to improve operations.
- Guided less experienced staff through processes such as troubleshooting and decision as singular point of contact for high-level needs.
- SLA (Signed Service level agreement)t with big clients such as tullow oil, total, stanbic,etc
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Modeled effective and constructive communication behaviors between department heads, low-level staff and senior leaders to improve cross-functional collaboration.
- Built and managed relationships with key clients and partners to drive growth.
- Followed all company policies and procedures to deliver quality work.
- Developed and implemented systems to track customer feedback and satisfaction.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Devised and implemented strategies to optimize digital marketing campaigns.
- Collaborated with internal departments to align marketing campaigns.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Monitored industry trends to adapt strategies accordingly.
Enforcement Agent
Jinja Municipal Council
Kampala
05.2017 - 12.2020
- Performed interior and exterior security patrols and checks.
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Controlled access to high-security areas, inspecting individuals, property and other vehicles.
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
- Documented drug transactions to gather evidence and complete undercover investigations.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
Supervisor of Operations
Crescent General Company Limited
Kampala
01.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Education
Associate of Science - Environmental And Social Impact Assessment
08.2023 - Current
- Continuing education for the last semester
- Elected Learners representative 2023/2024
- Makerere University AgrGROW representative in Hame university of Applied Science as Youth Advisor and also represents Makerere University in the youth board
Bachelor of Science - Computer Science
08.2006 - 01.2010
- Awarded BSC Computer Science
High School Diploma -
08.2002 - 07.2004
- Awarded Diploma in Telecommunications Engineering and Electronics
- Elected course representative
- Elected Electoral Commission Chairman
- Elected student representative in charge of external study trips
Skills
Staff Management
undefinedAccomplishments
- Collaborated with team of other MTN Engineers to install , commission and operate Masindi switching Centre
- Supervised team of various contractors ranging from Contract Engineers, sales contractors on promotions and Marketing , Security contractors and many other third party companies
- Resolved product issue through consumer testing.
- Recolonized and awarded for exemplary performance at MTN
- MTN UGANDA AND MTN GROUP AWAREDED ME WITH COMPANY SHARES LOCAL AND GROUP SHARES RESPECTIVELY
Certification
Operations and Maintenance OMS 1600
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Makerere University - Associate of Science, Environmental And Social Impact Assessment
08.2023 - Current
Supervisor of Operations - Crescent General Company Limited
01.2021 - Current
Supervisor - Crescent General Company Ltd
01.2020 - Current
Project planning and management-Makerere University
08-2019
Project monitoring and evaluation-Makerere University
08-2018
ADMINSTRATIVE LAW-Makerere University
08-2017
Enforcement Agent - Jinja Municipal Council
05.2017 - 12.2020
Redback -Sweden
02-2013
Senior Specialist 2-regional Manager - MTN
01.2013 - 09.2015
3G Operations, Commissioning-Huawei University
08-2011
Senior Technician 2 - MTN
07.2011 - 12.2013
Alvarion professional
05-2009
Fiber optics-African e-development resource center
04-2009
Operations' and maintenance-ITALY 1200 oms
12-2008
Senior Technician 1 - MTN
11.2008 - 06.2010
Operations and Maintenance OMS 1600
11-2008
Technician - MTN
09.2007 - 10.2008
Gulu University - Bachelor of Science, Computer Science
08.2006 - 01.2010
Technical Assistant - MTN
06.2006 - 05.2007
Mast climbing and Safety-Alphnist South Africa
04-2006
Operations and maintenance RBS 2022 south Africa
02-2006
Uganda Institute of Information And Technology - High School Diploma,
08.2002 - 07.2004
Similar Profiles
Shamma AlmansooriShamma Almansoori
Volunteer at The General Secretariat (Emirates Red Crescent)Volunteer at The General Secretariat (Emirates Red Crescent)
Ali Dhafer AlshehriAli Dhafer Alshehri
Internship Student at Khamis Mushait General Hospital And Red CrescentInternship Student at Khamis Mushait General Hospital And Red Crescent
Travis SweetTravis Sweet
National Sales Manager of Renewable Solutions at Crescent Electric Supply CompanyNational Sales Manager of Renewable Solutions at Crescent Electric Supply Company