Summary
Overview
Work History
Education
Skills
Timeline
Generic

HIGENYI ZAKARIA

Psycho-social counselor/ Barista
Kampala

Summary

ABOUT ME Seeking a position that can provide the steady growth and learning opportunity to practice my profession and practical experience extensively. I am Able to handle multiple tasks on a daily basis. I am use a creative approach to problem solve. I am a dependable person who is great at time management. Energetic. I am always energetic and eager to learn new skills. I am a excellent in working with others to achieve a certain objective or time and w with excellence. And i am also experienced flexible hardworking and honest guy. 3/4 I hereby declare that the above particulars of facts and information started are correct to the best of my belief and knowledge. All the facts in the resume are correct and truthful. I hereby declare that all the facts mentioned above the accurate, and i take full responsibility for their. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Supervisor/lead barista

02.2020 - Current
  • Grip fitness centre
  • Country: Bahrain
  • Main activities and responsibilities:
  • Taking responsibility for the cash float and cashing up at the end of the shift
  • Carrying out temperature checks on all refrigerator equipment
  • Ensuring stock levels and product pricings are correct
  • Carry out staff briefings pre-service
  • Undertaking visual Health & Safety checks and ensure all accidents are recorded and reported
  • Oversee the running of the café
  • Ensure designated rooms are set up correctly for functions.

Head barista/supervisor

03.2019 - 03.2020
  • Ninty one degrees cafe
  • Country:, Main activities and responsibilities:
  • Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies
  • Welcomes customers by determining their coffee interests and needs
  • Educates customers by presenting and explaining the coffee drink menu; answering questions
  • Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino
  • Generates revenues by attracting new customers; defining new and expanded services and products
  • 1/4
  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations
  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar
  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks
  • Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Coffee Server

Dunkin Donuts
02.2018 - 02.2019
  • Bahrain
  • Main activities and responsibilities:
  • Greet customers as they enter
  • Give customers drink menus and answer their questions regarding ingredients
  • Take orders while paying attention to details (e.g
  • Preferences of coffee blend, dairy and sugar ratios)
  • Prepare beverages following recipes
  • Serve beverages and prepared food, like cookies, pastries and muffins
  • Receive and process payments (cash and credit cards)
  • Keep the bar area clean
  • Maintain stock of clean mugs and plates
  • Check if brewing equipment operates properly and report any maintenance needs
  • Comply with health and safety regulations
  • Communicate customer feedback to managers and recommend new menu items
  • Greeting customers in a friendly manner and taking food and drink orders
  • Preparing and serving beverages, ranging from simple to elaborate ones
  • Preparing and serving food items such as soups, sandwiches and pastries
  • Answering customers’ questions about menu choices
  • Promoting and recommending menu options to customers
  • Taking payment from customers
  • Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs
  • Keeping the work environment sanitary and organized
  • Evaluating and modifying processes to improve efficiency and quality of service
  • Working to attract new customers and expanding the menu.

Assistant store keeper

05.2015 - 01.2018
  • Saeed fakhr paper factory
  • Country: Bahrain
  • Main activities and responsibilities:
  • Provide assistance to the store manager in his day-to-day tasks
  • Greet and welcome customers to the store in a pleasant manner
  • Assist store staff in displaying products in an easy-to-locate manner
  • Assist and help customers in locating their items of purchase
  • Inspect items and products for any breakages or damages
  • Assist stores staff in managing inventory controls
  • Maintain the store area neat and clean and sanitized
  • Handle safely and delicately the items and products in a store
  • 2/4
  • English
  • LISTENING C2 READING C2 WRITING C2
  • SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2
  • Cartwheel and haul customers’ purchases up to the exit point
  • Implement best standards in providing customer services in a store setting.

Education

diploma - health care management and leadership

Westford University College
03.2022 - Current

Psycho social counselling certificate

Mkange counselling institute
01.2022 - 03.2022

Skills

LANGUAGE SKILLSundefined

Timeline

diploma - health care management and leadership

Westford University College
03.2022 - Current

Psycho social counselling certificate

Mkange counselling institute
01.2022 - 03.2022

Supervisor/lead barista

02.2020 - Current

Head barista/supervisor

03.2019 - 03.2020

Coffee Server

Dunkin Donuts
02.2018 - 02.2019

Assistant store keeper

05.2015 - 01.2018
HIGENYI ZAKARIAPsycho-social counselor/ Barista