So good
Hiseru Samuel Smith
Degree Of Business Administration
Kampala ,Kampala
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Seasoned Operations Manager and talented leader with Number years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Manager of Operations
Human Rights Economic Empowerment Development.
Lugazi
04.2023 - 12.2023
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
Marketing Manager
Mukono Broadcasting Station
Mukono
03.2022 - 11.2023
- Led a team of marketing professionals to deliver high-quality campaigns on time and within budget.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Spearheaded product launches, collaborating with product development teams to create comprehensive go-to-market strategies that drive sales growth.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Conducted thorough competitor analysis to stay ahead of industry trends and maintain a competitive edge in the market space.
- Enhanced company reputation through successful public relations initiatives and positive media coverage.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed creative briefs for internal designers, ensuring alignment with overall marketing objectives and brand guidelines.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Marketing Manager
ABS TELEVISION
Kampala
06.2020 - 11.2022
- Led a team of marketing professionals to deliver high-quality campaigns on time and within budget.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Used data analytics to track lead generation campaigns and improve quality.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Spearheaded product launches, collaborating with product development teams to create comprehensive go-to-market strategies that drive sales growth.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Conducted thorough competitor analysis to stay ahead of industry trends and maintain a competitive edge in the market space.
- Enhanced company reputation through successful public relations initiatives and positive media coverage.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed creative briefs for internal designers, ensuring alignment with overall marketing objectives and brand guidelines.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Delivered compelling presentations to stakeholders, demonstrating the value of proposed marketing initiatives in driving business results.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Performed market segmentations, targeting and positioning for each product line.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Streamlined processes within the marketing department for more efficient project management and resource allocation.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
- Optimized website content for improved search engine rankings and increased web traffic.
- Worked with graphic designers and writers to establish theme and tone for content.
- Established strong relationships with media outlets through regular outreach efforts, securing valuable press coverage for company news and events.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Devised content strategy to effectively engage target audiences.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Administrative Manager
Byakatonda General Enterprises
Kampala
09.2017 - 01.2019
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Met department budgets by monitoring and reporting on office expenses.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Verified customer information for orderly, up-to-date online systems.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Delivered performance reviews, recommending additional training or advancements.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Promoted a culture of continuous improvement by encouraging team members to propose innovative solutions for increased efficiency and effectiveness.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
- Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Built and managed processes for tracking and monitoring department performance.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Supervisor of Operations
Biyinzika Poultry International
Kampala
03.2017 - 07.2018
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Education
Diploma In Mass Communication - Communication Studies
Makerere Institute of Technology
Kampala03.2020
Certificate In Administrative Law - Corrections Administration
Makerere Institute of Technology
Kampala10.2018
Bachelor Of Business Administration - Business Administration
Kyambogo University
Kyambogo12.2016
Advanced Certificate Of Education - Advanced Certificate
Mopa Royal College
Mukono12.2012
Ordinary Certificate Of Education - Ordinary Certificate
Mpoma Royal College
Mukono12.2010
Skills
Strategic planning
Risk analysis and management
Work flow planning
Strategic partnerships
Employee relations and conflict resolution
Natural leader
Startups and turnarounds background
Management information systems
Complex problems analysis
Lean manufacturing and quality systems
Superb time management skills
Cost reduction and containment
Business administration
New product introductions strategies
Vendor sourcing
P&L Management
Fluent in Language
Customer relations specialist
Budgeting
Expense reports
Report generation
Procurement and sales
Operations management
Negotiation
Project Management
Contract Management
Budgeting and forecasting
Staff Management
Contract Negotiation
Cost reduction strategies
Supply chain distribution
Business Development
Supply Chain Management
Raw materials, packaging and production
Performance Evaluations
Risk management
Search Engine Optimization
Logistics Management
Financial Management
Distribution center management
Sales background
Advanced training in Software Program
Project development and life cycle
Supply chain logistics
Data analysis
Project planning and development
Cross-functional communications
Unsurpassed work ethic
Type operations oversight
Purchasing and procurement
Business planning
Delegation
Product development
Relationship building
Employee scheduling
Staff training/development
Coaching and mentoring
Inventory management
Employee reviews
Budget development
Client account management
Effective leader
Scheduling
Accomplishments
- Earned the “Award Name” Award in Year for Accomplishment.
- Increased company savings by Number% through corporate consensus-building and cross-functional geographical team coordination and development.
- Reduced lost workdays and recordable incidents to 5 by implementing a safety awareness program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
- Association of Information Technology Professionals
- Project Management Institute
- National Association of Social Workers
- Rotary International
Software
Languages
English
Advanced (C1)
Certification
Degree of business administration
Interests
Play football
Timeline
Manager of Operations
Human Rights Economic Empowerment Development.
04.2023 - 12.2023
Marketing Manager
Mukono Broadcasting Station
03.2022 - 11.2023
Marketing Manager
ABS TELEVISION
06.2020 - 11.2022
Diploma in mass communication
03-2020
Administrative Manager
Byakatonda General Enterprises
09.2017 - 01.2019
Supervisor of Operations
Biyinzika Poultry International
03.2017 - 07.2018
Degree of business administration
12-2016
Diploma In Mass Communication - Communication Studies
Makerere Institute of Technology
Certificate In Administrative Law - Corrections Administration
Makerere Institute of Technology
Bachelor Of Business Administration - Business Administration
Kyambogo University
Advanced Certificate Of Education - Advanced Certificate
Mopa Royal College
Ordinary Certificate Of Education - Ordinary Certificate
Mpoma Royal College