BUKENYA HISHAM
KAMPALA
Summary
Accomplished operations management professional bringing over 3 years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Branch Supervisor
STA-XPRESS FRIED CHICKEN AND PIZZA
KAMPALA
01.2022 - Current
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Assigned job roles and oversaw performance.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Trained team members on new hotel services and products to support promotional efforts.
Stock Supervisor
STA-XPRESS FRIED CHUCKEN AND PIZZA
KAMPALA
08.2021 - 12.2021
OVERALL SUPERVISOR
URBAN BAR AND LOUNGE
NAMUNGOONA KAPALA
12.2020 - 07.2021
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Successful working within tight deadlines and fast-paced atmosphere.
Floor Supervisor
BLITZ BAR AND GRILL
LUBOWA KAMPALA
08.2020 - 11.2020
- Trained team members in successful strategies to meet operational and sales targets.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Held team meetings to gain feedback, provide updates and set policies.
Operations Supervisor
CARAMEL CAFE AND LOUNGE
ACACIA MALL KAMPALA
03.2020 - 08.2020
- Motivated and trained employees to maximize team productivity.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Bar Supervisor
FUSION AUTO SPA
MUNYONYO KAMPALA
12.2019 - 03.2020
- Managed bar inventory, restocked supplies and placed requisitions for spirits, beer, wines and mixers.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Handled cash accurately and reported it to the manager for deposits.
- Handled over 5millions cash on daily basis, which built trustworthiness and loyalty with owners.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Consulted with managers to organize special events and promotions.
BAR MAN
FUSION AUTO SPA
MUNYONYO KAMPALA
11.2019 - 11.2019
- Completed regular bar inventories and daily requisition sheets.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bar Waiter
FUSION AUTO SPA
MUNYONYO KAMPALA
06.2019 - 10.2019
- Maintained clean and organized bar area.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Communicated with guests to record orders and assess needs.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Assisted with bartending duties during high-volume shifts.
- Collected orders and relayed them to bartenders quickly and accurately.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
Education
BBA - Accounting And Finance
KAMPALA INTERNATIONAL UNIVERSITY
KANSANGA GGABA ROAD 08.2016 - 05.2019
Skills
Staff Management
Timeline
Branch Supervisor
STA-XPRESS FRIED CHICKEN AND PIZZA
01.2022 - Current
Stock Supervisor
STA-XPRESS FRIED CHUCKEN AND PIZZA
08.2021 - 12.2021
OVERALL SUPERVISOR
URBAN BAR AND LOUNGE
12.2020 - 07.2021
Floor Supervisor
BLITZ BAR AND GRILL
08.2020 - 11.2020
Operations Supervisor
CARAMEL CAFE AND LOUNGE
03.2020 - 08.2020
Bar Supervisor
FUSION AUTO SPA
12.2019 - 03.2020
BAR MAN
FUSION AUTO SPA
11.2019 - 11.2019
Bar Waiter
FUSION AUTO SPA
06.2019 - 10.2019
BBA - Accounting And Finance
KAMPALA INTERNATIONAL UNIVERSITY
08.2016 - 05.2019
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