HOPE BYACHI NDEGEMO
Kampala
Summary
Well-versed Business Administration and Information Technology expert with track record for consistently engaging students in stimulating and relevant material. Conscientious educator with learning objectives of each student in mind. Results-oriented Lecturer cognizant of test preparedness and student interest, adapting to feedback where necessary.
Overview
13
13
years of professional experience
Work History
Senior Project Lead
Strategic Support Services
11.2023
- Serve as project leader for definition, planning, and delivery of multiple large-scale product and technology projects, working with executive sponsor and other management as required to ensure achievement of defined project goals
- Drive day-to-day operation of projects (including budgetary oversight and staffing) ensuring that all projects are reliably delivered on time, on budget and with consistently high standard of quality
- Collaborate with all project stakeholders to proactively identify and mitigate project risks with frequent reevaluation and reprioritization of risk register
- Cultivate customer-first attitude by forging relationships with stakeholders to better understand their needs and goals, and seek to discern what customer impact will be for each project decision and/or action taken
- Provide overall leadership for delivery execution, including development certification
- Define overall requirements, develop program plans necessary to achieving individual and team goals and lead execution of manufacturing program plans
- Lead cross-functional teams to achieve delivery goals, planning activities and follow-ups related to projects
- Identifying and managing risks during projects
- Priority management and corrective actions
- Reporting progress of projects internally and with customer
- Analyze user requests and document their needs
- Monitors and analyzes quality data sources for potential preventive actions
- Manages all exception reports (Nonconformities and Potential Nonconformities) that impact operations and products.
Radio and TV Presenter
Ark TV and Christ FM (Volunteer)
04.2016 - 06.2023
- Host of the children and family show on Christ FM
- Oversaw the development and implementation of 3 systems ie e-learning environment system, Human Resource Management System and Cavendish University Management System
- Oversaw writing of grant projects which in turn received over 100,000USD in financing
- Was a member of the University senate, Academic Board, ex~officio of University Council, Chairperson of the Student Disciplinary Committee and secretary to the university Scholarship Committee Cavendish University Uganda
- Was the Patron for United Nations Association Uganda_ Cavendish Chapter, Rotaract Club, Uganda Students Association to mention but afew
- Started the Alumni Relations and Employability offices at Cavendish University Uganda
- Former member of the Examinations Officers Association (UK).
Dean of Students
Cavendish University Uganda
01.2018 - 01.2022
- Headed the dean of students' office
- Develop, implement and monitor comprehensive career and alumni programs
- Served as the university liaison person on all student matters and processing of student passes from the Uganda immigration offices thus created and maintained immigration and alumni databases
- Examined student records, conducted interviews and administered aptitude tests to gather information to assist students in choosing career paths and developing career plans
- Oversaw all the student guild office and activities, managed student health, recreation and sports, accommodation, student clubs, students projects
- Carried out module reviews for several academic program offerings both undergraduate and postgraduate
- Represented the institution at external events to raise the university's profile in wider community
- Created behaviour management strategies conducive to productive learning environment
- Created disciplinary code and behavior management
- Delivered trusted leadership and guidance to 6 staff members and over 10,000 students
- Achieved budgetary targets by monitoring expenses and resource utilisation, cutting waste and strengthening revenue streams
- Expanded programme outreach with community engagement strategies and talks to local groups.
Examinations and Awards Officer
Cavendish University Uganda
04.2014 - 12.2017
- Headed the examinations and awards office
- Developed and implemented policies for the department such as external examiner policy, examinations policy, invigilation manual and departments operating procedures
- Prepared results statements for students per semester and oversaw the examination results database, exams period, & central marking of exams process for the university and all its regional campuses
- Prepared examinations budget to be implemented annually
- Prepared graduation lists with assistance from Faculty Deans, verified and issued transcripts and certificates to students who had graduated
- Was a member of senate, graduation committee, student disciplinary committee, academic appeals committee
- Served as acting registrar in the absence of the academic registrar.
Lecturer
Cavendish University Uganda
08.2012 - 07.2015
- Provided coursework and test preparation techniques to coach struggling students after class schedule
- Provided examinations and standardized tests per quarter and semester to assess student progress
- Developed teaching materials and structured modules to prepare for school year teaching
- Mentored graduate and undergraduate students to explore career choices and opportunities aligned with strengths, skills and potential
- Participated in faculty meetings to discuss announcements and developments
- Conducted research of latest trends to keep abreast of developments and technological advances in business field
- Identified learning gaps and issues to develop solutions for improvement
- Worked as a program coordinator for the department of business computing in the faculty of science and technology.
Marketing research and IT operations support
Cavendish University Uganda
08.2012 - 03.2014
- Collected data through various methods, including online research, phone interviews, focus groups and library study
- Analyzed and evaluated qualitative and quantitative data, presenting findings in detailed reports
- Conducted in-depth research into market trends, competitor activities for analysis and strategy development purposes
- Handled consultations on behalf of the University and oversaw all partnerships and associated MOU's
- Carried out market research to identify new possible markets for the university to target
- Handled all cross-border business development and preparation for the organization in case study centers have to be opened in different countries
- Carried out quality assurance of staff to ensure that they are efficient and doing what is expected of them
- Oversaw the development and implementation of 3 systems ie e-learning environment system, Human Resource Management System and Cavendish University Management System.
Premium Service Banking Officer
Standard Chartered Bank
03.2012 - 08.2012
- Listened to customers to ascertain needs, developed relationships and maintained excellent standards of communication
- Conducted regular training needs analyses for continuous process improvement
- Attended local gatherings and industry events to network and establish community relations
- Forecast trends by organizing data and creating Excel-based financial models
- Maintained extensive log of corporate sales leads
- Cultivated relationships with key stakeholders and decision-makers as part of successful business practices
- Prepared pitch books, briefs and status reports
- Reduced bank losses with strict adherence to all risk management policies.
Data Abstractor (WHO project)
Uganda Cares
02.2011 - 02.2012
- Abstracted data from patient's files and fill it in clinical forms and to monitor the changes in the patient's cd4, lymphocyte, hemoglobin counts
- Determined whether the patient has had any changes in the arvs prescribed and why the change was effected
- Filled in pharmacy logbooks in relation to the clinical forms so as to determine what type of arvs were dispensed, how many pills were dispensed, and note any balances of the pills dispensed
- Worked with dispensary staff to count pills and pack them in safety bags so that they can be distributed to the patients as prescribed by the doctors
- Worked hand in hand with the interviewers and doctors to follow up patients on a particular art dispensed and establish their reaction to the new drug
- Interacted with the patients to establish which challenges they undergo in taking their arvs and as such forward the cases to the doctors such that an immediate remedy is got
- Established the twelve most recent arv refill dates
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
Claims officer (Internship)
Paramount Insurance Company
04.2010 - 11.2010
- Sought missing information and clarifications from clients to facilitate claim progression and settlement, recording provided data for future reference
- Scheduled appointments with appraisers and examiners to value submitted claims and calculate appropriate compensations to policyholders
- Examined claim evidence against company guidelines and procedures to determine suitable outcomes for submitted claims, informing approval or rejection decisions
- Outlined steps for making and processing claims for policyholders and offered advice to help claimants get compensation.
Education
MBA - Information Technology
Cavendish University Uganda
Kampala, Uganda03.2018
Post Graduate Diploma in Business Administration Information Technology -
Cavendish University Uganda
Kampala, Uganda 01.2017
Post Graduate Diploma in Business Administration -
Cavendish University Uganda
01.2017
Bachelor of Business Computing -
Islamic University In Uganda
01.2012
Bachelor of Business Computing -
Islamic University In Uganda
01.2012
Certificate Results Based Monitoring and Evaluation Management -
Training and Advisory Center
01.2011
Certificate Resource Mobilisation, Fundraising and Proposal Writing -
Find Partners
01.2010
Skills
- Policy formulation and review
- Human Resource Management
- Contract negotiation
- Strategic communications
- Budget development and adherence
- Use of M&E systems like Mondaycom
- Team Motivation
- Project Scheduling and Reporting
Accomplishments
- Initiated and oversaw the student employability scheme ie had over 900 students trained in soft-skills, mentored students who in turn had their innovations recognized by the Hult-Prize Competitions, UN, the Australian Indigenous Mentoring Experience, etc.
- Mentored and oversaw student campaign drives namely, My Menstruation Is Awesome campaign and Girls Paint Africa Green campaign which got funding of over 50,000USD and 10,000USD respectively
- Developed, reviewed and implemented policies for the department such as external examiner policy, examinations policy, invigilation manual and departments operating procedures.
- Developed and authored the student handbook and the Academic prospectus being used at Cavendish to date
- Designed the Question paper template specifying font sizes and names, spacing etc to give uniformity for all exam question papers at Cavendish University Uganda
Languages
English
English
References
- MR. DAN SESSANGA, Head of Operations, Strategic Support Systems, sdan@strategicsupportsystems.org, +256 702 567 870
- MR. FRED MUFTA, Sales and Marketing Director, Cavendish University Uganda, fmufta@cavendish.ac.ug, +256 772 898 576
- DR. PATRICK WAKIDA, CEO, Research World International Uganda, Patrick.wakida@researchworld-int.net, +256 776 642 764
Hobbies and Interests
- Philanthropy
- Child welfare
- Community Outreaches
- Gender Rights activism
- Watching movies
Timeline
Senior Project Lead
Strategic Support Services
11.2023
Dean of Students
Cavendish University Uganda
01.2018 - 01.2022
Radio and TV Presenter
Ark TV and Christ FM (Volunteer)
04.2016 - 06.2023
Examinations and Awards Officer
Cavendish University Uganda
04.2014 - 12.2017
Lecturer
Cavendish University Uganda
08.2012 - 07.2015
Marketing research and IT operations support
Cavendish University Uganda
08.2012 - 03.2014
Premium Service Banking Officer
Standard Chartered Bank
03.2012 - 08.2012
Data Abstractor (WHO project)
Uganda Cares
02.2011 - 02.2012
Claims officer (Internship)
Paramount Insurance Company
04.2010 - 11.2010
MBA - Information Technology
Cavendish University Uganda
Post Graduate Diploma in Business Administration Information Technology -
Cavendish University Uganda
Post Graduate Diploma in Business Administration -
Cavendish University Uganda
Bachelor of Business Computing -
Islamic University In Uganda
Bachelor of Business Computing -
Islamic University In Uganda
Certificate Results Based Monitoring and Evaluation Management -
Training and Advisory Center
Certificate Resource Mobilisation, Fundraising and Proposal Writing -
Find Partners
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