Hope Rose Nalubega
Kampala,Uganda
Summary
Developed strong organizational and coordination skills within a fast-paced office environment, transitioning into new fields. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively and Looking to leverage these transferrable skills to add value and drive results in different sectors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant ( Maternity Cover)
Universal for General Construction and Trading Ltd
10.2024 - Current
- Ensure efficiency communication in office and run the project office.
- Support the directors program coordinators and finance department.
- Plan execute and budget for all events within specific projects.
- Handle all External and Internal communication through emails and calls approximately 30 incoming per day from suppliers, customers, and different offices. Schedule meetings ,conferences and workshops.
- Maintain and run the filling system. Manage all office supplies.
- Book tickets and plan travels for the organization.
- Manage and retain relationship between existing partners and new Partners
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Supervisor
Hatikva Brands
07.2020 - 11.2024
- Working with HR to create good working systems for employees
- Customer care and handling
- Resolving customer complaints and employee grievances
- Training and mentoring over 15 juniors and monthly recruits and interns.
- Handling petty cash for small payments
- Handling workers and part timers ensuring to create a good work environment
- Evaluating performances and ensuring targets are met
- Going out in the field and scouting for clients( door to door marketing)
- Digital marketing and social media handling
- Planning, monitoring and controlling the different programs
- Scouting and negotiating business with potential clients
- Designing customer and company material
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Field Officer (FO)
Make a Child Smile (MCS)
03.2022 - 08.2023
- Company Overview: NGO
- In consultation with the Project Manager, oversaw sensitization, recruitment and appropriate training of more than 50 Community Based Resource Persons to enhance promotion of general livelihood of target persons in the Project
- Improved field operations efficiency by implementing innovative data collection and reporting techniques.
- Inspecting sensitization halls/ sites to ascertain the appropriateness of contemporary conditions
- Making follow ups on beneficiaries, victims and the local survey teams in each district
- Booking hotels for the team allocated to a certain district sensitization
- Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
- Extracting and reporting on data-driven conclusions for each salient undertaking, formulating an assessment report addressing it directly to the project manager
- Handle cash and balance expenses receipts for the team in field
- Updating expertise by employing a proactive approach to learning
- Liaise with local government officials of the district being sensitized like the OC stations to ensure security of the team and easy access around the district for smooth running of the sensitization
- Arrange meetings with district heads, judicial and regional heads and other stake holders
- Carrying out secretarial and administrative assistant duties in the field to ensure a proper report at the end of the sensitization
- Take minutes and make follow ups with stake holders and the directors
- Collaborated effectively with diverse groups of individuals during community outreach programs to achieve desired outcomes smoothly.
Cashier
Epic Forex Bureau
07.2018 - 03.2020
- Administer currencies as a foreign exchange broker, monitoring exchange rates (exchange fluctuations) and financial exchange activities, deposits as well as company and voucher payments
- Entering daily transactions and balances into the spreadsheet
- Data entry and timely printing of sales and purchase receipts for customers
- Process all cash and bank payments
- Maintain petty cash account, the payables and receivables register
- Administrative assistance like , filing records, sending and receiving official emails, answering telephone calls, and relaying messages
- Customer care and handling of more than 200 clients flowing in and out with integrity, patience & empathy
- Carrying out money transfers as an FLA from one place, state or country to another for purposes of easy and quick access to clients’ money, using quick payments through Money Gram, Express Money, Ria and Western Union
- Ensure compliance and due diligence when carrying out any transaction
- Supervise the work of the 4 junior stuff and make reports to the manager
- Greeted customers entering bureau and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Intern
Ministry of Foreign Affairs Uganda
06.2017 - 08.2017
- Company Overview: International Economic Corporation Department
- Assisted in managing the front desk & office work which included filing documents, assisting international delegates, attending meetings and taking minutes with the ambassador
- Drafted internal memos and external letters used by organizations in their collaboration with the ministry
- Answered and made approximately 20 phone calls from and to the Department of International Economic Corporation
- Represented the department in meetings with other ministries as well as meetings with the president and other Heads of State within the Nile basin
- Supervised 2 fellow interns and distributed assignments as directed by the ambassador
- Assist in protocol and handling delegates
- International Economic Corporation Department
Sales Agent
Housing Finance Bank
06.2016 - 07.2017
- Printing photocopying and scanning company documents
- Developed strong relationships with clients through excellent customer service and regular follow ups.
- Assisted over 100 call-in customers with questions and orders.
- Explained features and advantages of different banking products or services to promote sales.
- Opened more than 1000 accounts for students in high school and the universities.
- Participated in drives to pull customers and sell them new products
- Explained to clients the importance of mortgages how it will make there lives easy.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Developed and presented educational pitches detailing practical and financial product benefits.
Data Clerk
Data track Solutions Consult Limited
01.2015 - 12.2016
- Indexed files at the Law Development Center
- Transferred files from Hard to soft copy
- Organized files into folders per different court cases
- Tallied cases per years and created different database files holding the different court cases
- Trained 5 new employees on company-specific software applications, promoting a smooth onboarding experience for incoming staff.
- Facilitated seamless communication between departments by providing accurate ad-hoc reports as requested.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Volunteer
Bajjo RC
12.2014 - 11.2015
- Assisted with special events and programs like sports activities for the children.
- Maintained clean and neat classrooms, to educate the children for a better future.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills and different languages to convey information to others.
- Lead the nursery section of 65 children and taught them how to read and write
- Supplied different scholastic materials for children in the nursery section.
Education
Post-Graduate Certificate - Quality Management
Alison
Online01-2025
Post-Degree Certificate - Project Planning And Social Dev. Management
Nsamizi Training Institute
Mpigi06-2023
Bachelor of International Business - International Business
Makerere University Business School
Kampala Uganda01.2019
Advanced Certificate of Education - Economics And History
Seeta High School
Kampala, 10201.2014
Certificate of Education - O Level
Seeta High School
Kampala Uganda01.2012
Skills
- Excellent written and verbal communication skills
- Microsoft office computer skills
- Ability to work under minimum supervision
- Flexibility
- High level of integrity
- Interpersonal skills
- Willingness to learn new ideas
- Excellent reporting skills
- Problem solving skills
- Ability to work within teams and individually
- Excellent organization skills and attention to detail
- Ability to follow up
- Customer service
- Data entry
- Office administration
- Filing
Certification
Certificate of attendance: the bridge head work shop hosted by the national social security fund (NSSF), to create awareness among the youth on the importance of saving and entrepreneurship.
Training
- The Uganda Forex Bureau and Money Remittance Association annual general meeting for directors of Forex bureau as a proxy, to discuss how to enhance due diligence and compliance among Forex and money remittance companies as well as fighting fraud.
- The money gram conference for all frontline associates urging them to ensure compliance and due diligence so as to reduce fraud and avoid suspensions or worse closure of the company.
- The Kafeero foundation workshop that is held annually at Makerere University Business School to inspire and empower individuals, communities and economies to grow through innovation by equipping people with skills and tools to become job creators.
- The NSSF, National Housing and Housing Finance Bank 2017 conference held jointly to create financial awareness among the youth.
- The Nile Basin Heads of State Summit 06/22/17 as an intern under the ministry of foreign affairs Uganda.
Personal Information
- Date of Birth: 01/20/97
- Gender: Female
- Nationality: Ugandan
Additional Information
I am a hardworking dedicated and result oriented person that readily works under pressure and is always eager to learn. I am very committed to excellence and serve every one equally as required of my job, am energetic and ready to work in a multi-cultural environment I have explicit interpersonal and communication skills that help me deal with all sorts of challenging situations. I fluently speak English, and Luganda. My computer skills include but not limited to all Microsoft office programs, illustrator, Social media platforms and skillfull use of the internet.
Languages
Luganda
Native language
English
Proficient
C2
Swahili
Intermediate
B1
French
Elementary
A2
Affiliations
- Nabugasha Bridget Senior Administrator Universal General Construction Company, Kampala 0701221029/0783221029, bridgetgasha@gmail.com
- Maureen Birungi President Rotary club of Kasangati, +256703170604 birungi.maureennicole@gmail.com
Timeline
Administrative Assistant ( Maternity Cover)
Universal for General Construction and Trading Ltd
10.2024 - Current
Field Officer (FO)
Make a Child Smile (MCS)
03.2022 - 08.2023
Supervisor
Hatikva Brands
07.2020 - 11.2024
Cashier
Epic Forex Bureau
07.2018 - 03.2020
Intern
Ministry of Foreign Affairs Uganda
06.2017 - 08.2017
Sales Agent
Housing Finance Bank
06.2016 - 07.2017
Data Clerk
Data track Solutions Consult Limited
01.2015 - 12.2016
Volunteer
Bajjo RC
12.2014 - 11.2015
Certificate of attendance: the bridge head work shop hosted by the national social security fund (NSSF), to create awareness among the youth on the importance of saving and entrepreneurship.
Post-Graduate Certificate - Quality Management
Alison
Post-Degree Certificate - Project Planning And Social Dev. Management
Nsamizi Training Institute
Bachelor of International Business - International Business
Makerere University Business School
Advanced Certificate of Education - Economics And History
Seeta High School
Certificate of Education - O Level
Seeta High School
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